Product Services – Mortgage Officer Job at Standard Chartered Bank – Lagos, Nigeria

Job Title: Product Services – Mortgage Officer
Standard Chartered Bank – Lagos, Nigeria

*Growth of the mortgage book via sales and credit process, submission of applications to consumer credit for approval and maintenance of asset quality to derive revenue generation to achieve the unit’s budget

*Liaison with Relationship Managers and Branch Sales Mangers for new and existing customers
*Strategic guidance to ensure sales objectives is attained.
*Establishing relationships with Developers, estate agents and mortgage schemes.
* Management of Sales process from application to draw down.
* Improve quality and timeliness of sales and services to the assigned relationships
* Ensure maintenance of a healthy business environment through strict compliance with AML & CDD standards, as defined by the group and local Regulatory Authorities.
 Assist Relationship Managers/ Branch Sales Managers in Cross Selling opportunities by providing leads and following up leads.
 Coaching and mentoring the RMs, PFCs and BCOTs
 Responsible for managing the branch mortgage portfolio
 Handle all matters relating to account servicing including complaints, inquiries, etc within agreed turnaround time. All complaints to be logged in via Loyalty Manager.
 Proactive solutions to customer service related issues.
 Prepare ad-hoc reporting/returns as required.
 Due diligence to be applied when selling all the products of the Bank.
 Reporting of suspicious transactions
 Conduct CDD checks for all mortgage customers when required
 Following with the lawyers and valuers on all approved applications. This will entail tracking the end to end process
 Renewal of insurance for mortgage portfolio
 Dispatch of mortgage statements for portfolio

Key Roles and Responsibilities

Enter roles and responsibilities

Qualifications and Skills

Enter qualifications and skills

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

How to Apply
Click here to apply online