Services Assurance Professional at Alcatel-Lucent

Job Title: Services Assurance Professional
Alcatel-Lucent – Europe, Middle East, Africa-Nigeria-Nigeria

Job description

    Manage the communication bridge during service impacting Incidents and Business Critical events (Major Incidents) as required
    Monitor the technical bridge as needed and relay information to the communication bridge as required
    Coordinate and publish communication during incidents as required
    Review, improve, develop and implement policies and procedures supporting the Incident Management process
    Maintain open communication and good working relationships with departments that participate in Incident Management and help define ways to increase internal and external client satisfaction
    Attend major reviews (debriefs) and review resolutions
    Ensure root cause analysis documents are complete, accurate and associated to the problem

Qualifications

Degree in Electrical Electronic Engineering

At least 3 year experience in the field

Good understanding of Incident Management

How to Apply

Click here to apply online