Tools and Methods (OSS Support) Engineer Job stage 6

Job Title: Tools and Methods (OSS Support) Engineer Job stage 6
Ericsson – Lagos, Lagos, NG

Job description
Req ID: 81745

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

Job Summary

The main purpose of the Tools and Methods Engineer is to design tools supporting service deliveries and also to identify new business opportunities for Ericsson in the given service area. The Tools & Methods Engineer participates in the following activities of the product development lifecycle: analyzing initial requirements and business needs, specifying functionality, verifying software solutions, supporting tool users and to provide marketing support and competence development related to them. The responsibility is further to ensure that all solution deliveries to customers are made in a professional manner, achieving customer satisfaction and securing profitability for Ericsson. In addition to service delivery the Tools and Methods Engineer shall assist in developing new services within this and other areas. The Tools and Methods Engineer shall also seek to identify sales opportunities and generate repeat business while working on assignment.

Responsibilities & Tasks

    Analyses of service delivery tools as needed
    Defines and develops the required tools and methods
    Trains and supports end users of the tools
    Improves service delivery processes

Position Qualifications

Core Competences:

    Presentation and communication skills
    Problem solving and Strategic Thinking
    Consultative selling skills
    Planning and Organizational skills
    Teamwork and Collaboration
    Project Management skills
    Administrative skills
    Ericsson knowledge
    Service delivery process
    Creating & Innovating
    Entrepreneurial & Commercial Thinking
    Analyzing
    Learning & Researching
    Delivering Results & Meeting Customer Expectations

Preferred Qualifications & Experience Requirements:

    Bacherlor’s degree

    Improves service delivery processes
    Analyses of service delivery tools as needed

How to Apply

Click here to apply online