Job Title: Manager – Transport Network Assurance
Airtel Nigeria – Lagos
Job Purpose
Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC). The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance
Key Accountabilities
Network Assurance – Transmission (Fiber/Microwave/MPLS/VSAT)
NOC Alarm handling for active elements and monitoring partner
Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
Assurance of parameter data/change requests for active
Track and record service assurance impacting outages
Trigger Service Assurance sign-off
Follow through to ensure completion of Service Assurance sign-off
Interface with different Network domains to ensure tracking of Service Assurance impacting outages
Assurance Reports for both (Active & Passive) elements within Transmission
Ensure timely reporting from partner NOC as per contractual and agreed timeline
Follow through for on-demand assurance reports
Generation of reports to measure, analyze and improve NOC management process
End-to-End change control across Transport network
Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.
3rd Party Follow up
Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others
Coordination between Manage Service Partner NOC
Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC
Governance
Drive daily outage sign-off between active and passive partners
Partner NOC KPI monitoring and sign-off
Develop updated Quality Assurance methodologies using in-house or external resources
Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
Audits across all Transport network viz: Fiber/Microwave/MPLS/VSAT etc.
Conducts regular and ad-hoc check for Transmission configurations
ADVERT CLOSES 28TH AUGUST 2015
Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills
Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
knowledge of Mobile Network Transmission Operations (Fault and Configuration Management)
Vendor Management
Project Management
Network Audit and functionality testing
Business analysis
Analytical, Statistical and Presentation skills
Sound MS Excel skill
Knowledge of Assurance managements systems/tools/support systems
Relevant Experience
Minimum 7 years’ experience in a GSM/Mobile company
Minimum 6 years hands-on Transmission Operations & Maintenance experience in Telecom
Minimum 2 years Vendor Management experience
Minimum 4 years Transmission Operation Assurance experience
Other requirements
Attention to details
Good negotiator
Integrity
Innovative
Analytic
Multi-tasking
Professionalism
How to Apply
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