Vacancies at Supermart.ng

Supermart.ng, the largest online supermarket in Nigeria, is currently
seeking to employ suitably
qualified candidate to fill the position
below:

Job Title: Merchandiser

Location: Lagos

Responsibilities

  • Manage accurate display of image, description and price of products on the website
  • As and when new products need to be added to the website, source
    product images online and generate product upload file in accordance
    with company guidelines
  • Photograph and edit product images not found online in line with set guidelines
  • Daily review and update of stock records and prices
  • Periodic review of the site for completeness, accuracy and attractiveness
  • Conduct stock checks at retail partners according to pre-defined schedules
  • Manage relationship with retail partners
  • Pro-actively approach, negotiate with and sign new retail partners
  • Design innovate promotions tailored to specific demographics and/or tailored to events and festive periods
  • Liaise with Personal Shoppers and other relevant teams to maintain up-to-date display of products on the website
  • Conduct regular analysis of product availability metrics and implement lasting solutions to improve performance where necessary
  • Support Operations team during spikes in order volume

Qualifications and Requirements

  • A University Degree in any discipline
  • 1-3 years’ experience
  • Experience in Merchandising, Buying/Purchasing, eCommerce, Retail is preferred but not required
  • Must be computer literate
  • High level of proficiency in Microsoft Excel
  • Excellent knowledge of FMCG brands
  • Good understanding of customer tastes and buying patterns in order to determine tailored promotions
  • Good understanding of product prices at supermarkets and local markets across all categories
  • Good written and spoken English
  • Excellent communication and interpersonal skills
  • Good negotiating skill
  • Ability to take initiative and work independently without supervision
  • Must have high-energy, be enthusiastic and display professionalism at all times
  • Ability to multi-task and work under pressure
  • Must have integrity and high moral standards
  • Maintain high standards of cleanliness and presentation


Job Title: Personal Shopper

Location: Lagos

Responsibilities

  • Pick customer orders from supermarkets and local markets
  • Pick items that are in good condition and without defects
  • Abide by customers’ special instructions when picking orders
  • Diligently apply company’s standard operating procedures when picking customer orders
  • Suggest alternatives when ordered items are unavailable
  • Provide real-time order picking updates to Supervisor
  • Daily reconciliation of all expenses
  • Assist Merchandisers with periodic stock updates
  • Liaise with supermarket staff and local markets on any
    operational changes and communicating same to Supervisor and other
    relevant teams

Qualifications and Requirements

  • Minimum of SSCE
  • 1-3 years’ experience
  • Retail experience preferred but not required
  • Excellent knowledge of FMCG brands
  • Must be computer literate
  • Ability to easily identify fresh produce at supermarkets and local markets
  • Good negotiating skill
  • Excellent communication and interpersonal skills
  • Maintain high standards of cleanliness and presentation
  • Ability to multi-task and work under pressure
  • Must have integrity and high moral standards
  • Must pay attention to detail
  • Ability to take initiative and work independently without supervision

Job Title: Order Processor

Location: Lagos

Responsibilities

  • Manage flow of customer orders from initiation to delivery
  • Liaise with customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
  • Organise dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed orders to customers
  • Determine the best delivery method for each delivery
  • Negotiate rates with logistics service providers
  • Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer orders
  • Pro-actively resolve issues as they arise from customers, Personal Shoppers, Delivery
  • Drivers and retail partners
  • Prepare end-of-day report with complete and accurate information
  • Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
  • Anticipate and react to spikes in order volume and manage backlogs if they arise
  • Respond to customer queries by phone and email in line with company’s standard operating procedures
  • Lead or participate in cross-functional initiatives
  • Ensure sharing of best practice among the team to drive efficiency

Qualifications and Requirements

  • A University Degree in any discipline
  • 1-3 years’ experience
  • Experience in Operations, Logistics, eCommerce, Retail is preferred but not required
  • Must be computer literate
  • High level of proficiency in Microsoft Excel
  • Good written and spoken English
  • Excellent communication and interpersonal skills
  • Good diction and telephone manner
  • Customer-centric with a pleasing demeanor
  • Ability to effectively plan and manage time and other resources
  • Ability to take initiative and work independently without supervision
  • A natural leader who is able to manage and provide guidance to people of varying backgrounds and skill level
  • Able to troubleshoot system and process issues, with recommendation of possible solutions and/or work-arounds
  • Must have high-energy, be enthusiastic and display professionalism at all times
  • Ability to multi-task and work under pressure
  • Must have integrity and high moral standards
  • Maintain high standards of cleanliness and presentation

How to Apply

Interested and qualified candidates should forward their CV’s to: hr@supermartng.com

 
Deadline  8th September, 2015.


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