Vacancy for Senior Manager – Network Assurance at Airtel

Job Title: Senior Manager – Network Assurance
Airtel Nigeria – Lagos

Job description

Job Purpose

Need to maximize the benefits in an MS setup and provide an active real-time oversight to the heart-beat of the Network Operation Centre in the MS Operation environment led to the setting-up of Network Assurance Centre (NAC). The Network Assurance will be responsible for analysis of NOC KPIs and drive improvement in the Partner NOC for optimal benefit and provide service assurance.

Key Accountabilities

BSS/Transmission/Core

    Assurance of NOC Alarm handling for active elements by shadowing and monitoring partner
    Assurance of Trouble Tickets (TT) for active elements. Monitor and escalate trouble tickets as per escalation matrix
    Assurance of parameter data/change requests for active
    Track and record service assurance impacting outages
    Trigger Service Assurance sign-off
    Follow through to ensure completion of Service Assurance sign-off
    Interface with different Network domains to ensure tracking of Service Assurance impacting outages

 Assurance Reports for both (Active & Passive) elements within BSS/Transmission/Core

    Ensure timely reporting from partner NOC as per contractual and agreed timeline
    Follow through for on-demand assurance reports
    Generation of reports to measure, analyze and improve NOC management process

Management of Change end-to-end

    Effective management of change requests for active elements by monitoring and ensuring closure of approved change requests as planned.

3rd Party Follow up

    Follow-up and ensure Trouble Tickets pending with 3rd Party support partners like ISPs or others

 Coordination between TowerCo and Manage Service Partner NOC

    Coordinate incidents requiring alignment between TowerCo and Manage Service Partner NOC

Governance

    Drive daily outage sign-off between active and passive partners
    Partner NOC KPI monitoring and sign-off
    Develop updated Quality Assurance methodologies using in-house or external resources
    Work with Network Performance Analysis team to help validates the effect of the Change Request by comparing before and after CR implementation
    Audits all network elements (NEs) current DBs (i.e. MSC/MSS, MGWs, Transport /BSS/BTS/Cells, etc.) to ensure possible missing or unnecessary pieces in the DBs (if any) to be added or removed from the NEs DBs respectively
    Conducts regular and ad-hoc QoS test calls (local/international) to evaluate call setup times, correct charging & voice qualities to ensure error free product services

Desired Skills and Experience

Educational Qualifications and Functional / Technical Skills

    Bachelor of Engineer or B. Tech degree (Electrical/Electronic, Telecommunication or related fields )
    Expert on Mobile Network Operations Assurance (BSS/Transmission/Core)
    Vendor Management
    Project Management
    Network Audit and functionality testing
    Business analysis
    Analytical, Statistical and Presentation skills
    Sound MS Excel skill
    Knowledge of Performance managements systems/tools/support systems

 Relevant Experience

    Minimum 10 years’ experience in a GSM/Mobile company
    Minimum 6 years Network Operations Assurance in Telecom
    Minimum 3 Vendor Management experience
    Minimum 4 years BSS/Transmission experience
    Minimum 5 years Network Assurance experience

 Other requirements

    Attention to details
    Good negotiator
    Integrity
    Innovative
    Analytic
    Multi-tasking
    Professionalism

ADVERT CLOSES 28TH AUGUST 2015

How to Apply

Click here to apply online