Customer Service Representative Careers at Syntech Petrochemical Company

Syntech Petrochemical Company is an indigenous
producer and distributor petrochemical products in Nigeria. The company
offers high density polyethylene for film, fiber, blow molding,
injection molding, pipe and conduit, other extrusion, and polystyrene
for various applications ranging from
disposable packaging to housings
for electronic appliances. It is also involved in the wholesale and
retail trade of materials and petrochemical products, and its
derivatives. The company was founded in 2009 and its administrative base
in Lagos, and Manufacturing base is Agbara, Ogun State.

We are recruiting to fill the position of:

Job Title: Customer Service Representative

Location: Lagos

Job Descriptions

• Work closely with Business Managers and Sales Representatives to understand customer needs and company business objectives.
• Provide for excellent customer service through fast and accurate
  processing of orders, communication, and coordination with other
  departments to resolve inquires.
• Build and maintain business relationships with customers by
  providing prompt and accurate service so as to promote customer loyalty
  and enhance company credibility.
• Exceptional technical skills and experience in utilizing company
  ERP, CRM and other IT systems specific to situational analysis, order
  processing, order tracking and invoicing.
• Creation of new accounts and trials for new business opportunities.
• Provide detailed reports, maintain records, and perform
  work-processing assignments related to clerical duties for internal and
  external customers.
• Participate in daily plant scheduling meetings and other
  periodic meetings involving plant performance, safety, quality and
  material management
• Function as initial point-of-contact for general customer
  inquiries pertaining to pricing, product literature, order scheduling,
  inventory, issue resolution, etc.

Requirements

• Bachelor’s Degree, candidates with a Diploma and equivalent
  proven experience will also be considered (Business or Science
  preferred)
• Must exhibit exceptional business, negotiation and analytical skills
• Proficient and computer literate in MS Office products.
• 2 years Customer Service Experience
• Fluent in both written and verbal English communication skills is a must.

Skills:

• Service oriented and eagerly strives for customer satisfaction.
• Strong communication and interpersonal skills.
• Calm, pleasant demeanor and ability to effectively handle
  difficult situations with customers. Strong analytical and interpretive
  skills.
• Ability to handle multiple tasks, manage time, and prioritize tasks.
• Reacts positively to change; demonstrates flexibility and adaptability.
• Proactively pursues continual learning and improvement.
• Team oriented.
• Strong belief in accountability.
• Willing to build long-term relationships with customers and grow within company.

Application Closing Date
31st October, 2015.

How to Apply
Interested and qualified candidates should forward their Resume to: syntechpetrochemicals@qualityservice.com