Customer Services Specialist Job at Crestsol Limited

Crestsol Limited is an integrated technical service organization duly
registered in Nigeria for the provision of value-added products &
solutions to the general public (including public and private
organizations).

We are recruiting to fill the position of:

Job Title: Customer Services Specialist

Location: Lagos

The Expected Requisite Competencies
(To perform the job successfully, the individual must demonstrate the following competencies)

Personality:

• We expect the individual to possess very good entrepreneurial
  spirit, warmth, dynamic, with high level of integrity, excellent
  organizational, planning, and reporting skills;
• He/she must possess strong determination & motivational drive for excellence and can effectively support multiple customers.

Leadership:

• We expect the individual to possess excellent leadership,
  cooperation, supervision and learning skills with strong problem-solving
  and decision making skills; the individual must possess sound
  understanding as well as willingness to develop sound knowledge and
  understanding of the emerging ecommerce industry in Nigeria and also
  possess fair understanding of the Nigerian Construction industry.

Aggressively Productive:

• We expect the individual to be consistently persuasive and committed to the logical productive completion of all sales-cycles.
• The individual must be extremely influential among key decision makers and must not accept ‘No’ for an answer.

Relationship:

• We expect the individual to develop and maintain a continuous
  level of engagement with its target audience; the individual must
  constantly aim to create a partnership between himself/herself
  (Crestsol’s representative) and its audience rather than consider the
  relationship merely transactional.
• This is because clients that feel we respond well to their needs
  are more likely to continue using our products, services and solutions.
• Additionally, the individual must maintain a constant level of
  communication with the customer in identifying potential sources of
  costly problems before they come to head.

Customer Service:

• We expect the individual to effectively manage difficult or
  emotional customer situations, responds promptly to all agreed
  commitments to the customers.
• He/she will need to follow through on our commitments.

Interpersonal Skills:

• We expect the individual to maintain strict confidentiality with
  qualitative listening skills (i.e. listens to others without
  interrupting) and keep emotions under control.
• He/she must consider and respond appropriately to the emotions
  and capabilities of different people in different situations; he/she
  must always respond tactfully and diplomatically; and treats everybody
  with respect.
• He/she must possess the ability to work well with various skill levels of users/customers.

Oral Communication:

• We expect the individual to speak clearly and persuasively in
  positive or negative situations; the individual must possess innate
  skills to make clear and convincing oral presentations to individuals or
  groups, facilitates an open exchange of ideas that fosters atmosphere
  of open communication.
• He/she must listen effectively and clarifies information as
  needed, and must respond very well to questions from the media and
  others.

Written Communication:

• We expect the individual to express facts and ideas in writing
  in a clear, convincing and organized manner devoid of grammatical &
  spelling errors; the individual must possess innate skills to read and
  interpret written information/data, and effectively present numerical
  data in easy-to-understand format.
• He/she must possess the abilities to read and comprehend
  instructions and correspondences, as well as the ability to write
  correspondence.
• He/she must be socially enabled on Facebook, Twitter, Instagram, Google+, YouTube and BBM.

Teamwork:

• We expect the individual to contribute extensively to building a positive team culture.
• The individual must put success of team above other
  considerations; he/she must be willing to build high morale and group
  commitments to goals and objectives, and must support everyone’s efforts
  to succeed.

Ethics:

• We expect the individual to treat all people with great respect and must honour commitments.
• The individual must inspire the trust of others; he/she must
  work with integrity and ethics, and must uphold organizational values
  which include consistency at work and arriving punctually for business
  meetings and appointments.

Professionalism:

• We expect the individual to approach customers/clients and
  colleagues in a tactful manner; we expect him/her to react well under
  pressure; treat others with respect and consideration regardless of
  their (social) status or position;
• He/she must accept responsibilities for own actions.

Strategic Thinking:

• We expect the individual to assist management in formulating
  effective strategies that are consistent with the business objectives of
  the organization;
• He/she will help management define strategic objectives, sets
  priorities and interpret these strategic goals into operational tasks;
  makes strategic plans with short-term and long-term perspectives while
  articulating potential threats & opportunities.

Business Tool Proficiency:

• We expect the individual to possess excellent use of relevant
  working applications such as Project Management tools, Microsoft office
  Suites; Outlook, Excel, Powerpoint, MS Word, Visio, etc.

Safety and Security:

• We expect the individual to observe all known and unknown safety
  and security procedure in the course of his/her daily assignments;
  he/she must report potentially unsafe conditions, and must use
  organizations’ resources – money, equipments, tools and materials
  properly, appropriately and judiciously.

Qualifications

 Education

• Relevant B.Sc from a reputable university preferably with a second degree (MBA)
• Flair & Passion for customer support services & activities

Others:

• Must have completed NYSC
• Not more than 27 years old
• Minimum of 2 year experience

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.

Salary
Negotiable with respect to qualifications and relevant industry experience

How to Apply
Interested and qualified candidates should send their applications and CV’s to: careers@crestsol.com stating the applied position as the subject of mail.

Deadline: 10th October, 2015.