Ericsson Nigeria Ongoing Recruitment September, 2015

Ericsson is a world-leading provider of telecommunications equipment and
services to mobile and fixed network operators. Over 1,000 networks in
more than 180 countries use Ericsson equipment, and more than 40
percent of the world’s mobile traffic passes through Ericsson networks.


Using innovation to empower people, business and society, we are
working towards the Networked Society, in which everything that can
benefit from a connection will have one. At Ericsson, we apply our
innovation to market-based solutions that empower people and society to
help shape a more sustainable world.

To ensure professional growth, Ericsson offers a stimulating work
experience, continuous learning and growth opportunities that allow you
to acquire the knowledge and skills necessary to reach your career
goals.

We are recruiting to fill the position of:

Job Title: 2nd Level Operation Transmission Engineer

Req ID: 97635
Location: Lagos

Job Summary

• This Job Role is responsible for the coordination, management
  and execution of proactive and reactive maintenance activities that
  require a higher level of support that the one offered by the 1st Level
  Operations for Transmission area.
• This shall ensure that the services provided to customers are
  continuously available and performing to Service Level Agreement (SLA)
  performance levels.

Responsibilities & Tasks

• Provide fault management on specific network nodes: point to
  point and point to multipoint microwave radio relays, SDH&DWDM MUX,
  ATMÐ switches
• Perform preventive & corrective maintenance, problem management, acceptance and fault management and tracking
• Logging the performed activities in specifically ticketing tools
• Remote integration and configuration of transmissions network elements
• Working for on-call schedule and night time
• 2nd Level Assurance Support Activities
• 2nd Level Incident Management
• Problem Management
• System Administration

Minimum Qualifications & Experience Requirements:

• General knowledge of one or more of: microwave(P-P,PMP),
  SDH/DWDM/DSL/ATM/FR/IP/ETH architectures & network topologies &
  standards
• General knowledge of transmission physical mediums: optical fiber, coax, twisted pair, air
• General knowledge of data networking technologies is a plus
• General knowledge of Core or RAN protocols & technologies is a plus
• General knowledge of UNIX or LINUX operating systems is a plus

Educational background

• Master in science in electrical engineering (or bachelor degree and with relevant experience)

Preferred Qualifications & Experience Requirements:

• Proven operating experience on ALU micro wave links and Ericsson
  Mini Link Traffic Nodes is mandatory (remote configuration, support,
  troubleshooting)
• Strong problem solving skills and analytical thinking
• Ability to work under stressful situations, meet tight deadlines and deliver services with high quality
• Excellent communication skills
• Knowledge sharing ability
• Service fulfillment
• Self-motivated
• Open minded

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Job Title: 2nd level Operations LTE Engineer

Req ID: 97637
Location: Lagos

Job Summary

• This Job Role is responsible for the coordination, management
  and execution of proactive and reactive maintenance activities that
  require a higher level of support that the one offered by the 1st Level
  Operations for Transmission area.
• This shall ensure that the services provided to customers are
  continuously available and performing to Service Level Agreement (SLA)
  performance levels.

Responsibilities & Tasks

• Provide fault management on specific E-NodeB nodes
• Perform preventive & corrective maintenance, problem management, acceptance, fault management
• Logging the performed activities in specifically ticketing tools
• Remote integration and configuration of LTE RAN network elements
• Create/correct data transcript files to configure or update the existing network elements or to add new network elements
• Performance monitoring and QoS analysis of node performance
• Working on-call schedule and night time
• 2nd Level Assurance Support Activities
• 2nd Level Incident Management
• Problem Management

Minimum Qualifications & Experience Requirements:

• General knowledge about RAN system architecture and network elements (GSM/WCDMA/LTE)
• Excellent understanding of WCDMA/HSPA and LTE Radio Network features
• General knowledge of Core or transmission protocols & technologies is a plus
• General knowledge of UNIX or LINUX operating systems is a plus

Educational Background

• Master in science in electrical engineering (or bachelor degree and with relevant experience)

Preferred Qualifications & Experience Requirements:

• Proven experience in remote operations ( configuration, integration, acceptance support) of RBS 6000 E-NodeBs nodes
• Proven experience on Ericsson UMTS/LTE
• Strong problem solving skills and analytical thinking
• Ability to work under stressful situations, meet tight deadlines and deliver services with high quality
• Excellent communication skills
• Knowledge sharing ability
• Service fulfillment
• Self-motivated
• Open minded

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Job Title: Business and Transformation Consultant

Req ID: 92237
Location: Lagos

Role Description

• Sell and deliver enterprise transformation and business process improvement projects to telecoms clients
• Shape and lead holistic programs that translate operational shortfalls into transformation programs
• Define roadmaps for organization change and process development
• Undertake capability and assessments across processes and systems
• Support operators in defining data requirements and leveraging real time data to drive improved customer experience

The following experience is essential:

• Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and network technology
• Working knowledge of using and supporting ITIL and/or eTOM standards
• Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs
• The ability to create robust value propositions and business cases for systems and process transformation
• Prior consulting experience from within a consulting practice
• If you are interested in getting exposure to Africa, like to
  travel, be exposed to cutting edge technology that makes a difference to
  our continent, then apply to join our growing and dynamic consulting
  team.
• Ericsson Consulting has 12,000 Strategy, Operations &
  Technology consultants, delivering more than 1,500 consulting and
  systems integration engagements a year. Serving clients for 10 years
  across 180+ countries we are building a great track record. This is a
  great opportunity to work for a dynamic company with global career
  options.

Required skills:

• Analytical and problem solving skills
• Excellent communications skills (both oral and written) – able to explain complex concepts
• Consultative selling knowledge
• Team and stakeholder management

Required Experience:

• Deep telecommunications industry knowledge
• Excellent working knowledge of ICT, network and business
  processes in the areas of OSS, BSS and Network technology in wireline or
  wireless environments.
• Proven sales and delivery record with a focus on transformation
  and/or operational transformation and efficiency programs for
  telecommunications companies.
• Working knowledge of using and supporting ITIL, eTOM and
  security standards. Certification in one or more of these standards is a
  plus. TOGAF and Frameworx knowledge beneficial.
• Understanding of processes and architecture related to fulfilment, assurance and billing
• Managing cross functional teams
• Experience and ability to interact with senior (C-Level) stakeholders

Your Profile

• 4 years + experience in consulting
• 3 years + experience within telecommunications industry architecting end-2end solutions or leading transformation projects
• Willingness and ability to travel in Africa up to 75% of the time
• Minimum relevant 3 year Bachelor’s degree (postgraduate qualification recommended)
• Location: South Africa, Ghana, Kenya, Nigeria, Senegal

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Job Title: Problem Manager

Req ID: 97641
Location: Lagos

Scope

• The purpose of this document is to provide a description of the role and responsibilities of the GSC Problem Manager.

Authority:

• The Problem Manager has the authority to request creation of
  cross-functional teams on a need by need basis in order to ensure the
  SLA fulfillment of the problem management activities and effective
  problem management process execution.
• The Problem Manager has the authority to request process and
  tools changes (RFC) to the GSC Romania responsible teams in order to
  execute the problem management process as effective and efficient as
  possible.

Responsibilities

• Is responsible for the complete process adherence and handling of problems according to SLAs/OLAs/WLAs
• Is accountable for the delivery of Root Cause Analysis and problem resolution within given target duration
• Is responsible for acting as an escalation point to expedite problem resolution
• Is responsible for coordinating problem resolution involving
  internal support groups, vendors, suppliers, customers and managing any
  roadblocks
• Ensures that necessary reports (e.g. RCA, reviewed Major Incident, etc.) are delivered
• Ensures quality of Known Error record and the Knowledge Database
• Coordinates with suppliers, contractors, 3rd parties, etc. to
  ensure timely problem resolution and contractual fulfillment and
  involves Supplier Management when necessary
• Conducts Post Mortem Resolution Review of critical incidents and
  problems and supports the follow up of their activities together with
  Customer Operations Manager, Service Delivery Manager or MSIP Operations
  Assurance.
• Ensures that Problem Management KPIs are reported and their targets met
• Drive and facilitate identification of permanent solutions to
  eliminate the causes or workarounds to minimize the impact of incidents
  that cannot be prevented
• Raise RFC for clearing known errors and solution is found and
  work closely with Change Management to ensure correct resolution for the
  raised changes
• Monitor progress on the resolution of Known Errors and follow-up
  on the corrective actions implementations. Request Post Implementation
  Reviews is necessary.
• Ensure all problem management activities are documented in
  Problem Management Tool and maintain updated records in the Known Error
  Database.
• Proactive in identification of possible problems before
  incidents occur. In order to achieve this, alarms, tickets, incident
  trend analysis can be performed.
• Track and communicate status of problem resolution efforts. Report RCA conclusions and support reporting activities.
• Work closely with process teams to develop and maintain up to date Problem Management procedures and Job Aids
• Ensure SLA Fulfillment for all the problem management related activities.
• Develop and promote the effective functioning of problem management activities across all of GSC areas.
• Work closely and support Incident Management process activities.
  Ensure the same categorization, impact and priority coding systems are
  used for effective and consistent communication in order to facilitate
  the trending analysis for proactive identification of problems.
• Provide coaching to 1st and 2nd Level Assurance teams, support
  teams and business users on processes and problem tracking tools and
  tasks.

Deliverables:

• Root Cause Analysis reports
• Problem Management Input in Major Incident Reports
• Known Errors
• Problem Management performance/governance reports
• Documented Problem Tickets
• Flexible and responsive to changing work patterns and demands.
• Demonstrated ability to quickly understand complex systems, holistic approach.
• Ability to work on many tasks simultaneously in a high-pressure environment
• Knowledge sharing skills by actively contributing knowledge, experience and skills to create a learning culture
• Continual Service Improvement approach

Professional Profile
Soft Skills Profile:

• Self-driven, self-motivated, ambitious, effective, and efficient in customer service skills
• Proven leadership skills in a high paced environment
• Proven ability to build relationships and work across matrix teams, building consensus
• Excellent analytical skills
• Excellent documentation skills including high functioning use of MS Word, Excel, PowerPoint
• Experience of Enterprise Level applications and infrastructures supported by IT teams.
• Knowledge (accreditation) of the ITIL V3 framework
• Good English communication skills, clear, concise, both verbal and written
• Proven effective coordinator and facilitator skills.
• Project Management knowledge would be a plus.

Education

• Degree within Electrical Engineering/ Telecommunication Engineering/ Computer Science / Computer Engineering or equivalent

Mandatory requirements:

• A minimum of three years of experience as 1st / 2nd Level Assurance Operations in an operations/services/technology environment.
• Good understanding of the Ericsson Service Delivery Processes for Managed Services and Hosting
• Good understanding of New MSTOP processes and definitions, of MSDP tools and of the MS Governance Model.
• Ability to track tasks, make assignments, and deliver on commitment dates.
• Effectively interact with various levels of management and customers
• ITIL Problem Management experience is a plus
• ITIL Foundation Certification is a plus.
• Good communication and reporting skills
• Competency in process development, execution, and administration
• Strong root cause analysis, problem solving, and analytical skills
• Knowledge of Telecom (Radio, Access, Core, Transport)
• Knowledge of IS/IT applications and software development lifecycles
• Project Management basic knowledge

Click Here to Apply for this Position

Job Title: 2nd level Operations RAN

Req ID: 92927
Location: Lagos

Job Descriptions

• Provide fault management on specific network nodes: BTS/TRC/BSC(for GSM), NodeB/RNC(for UMTS), E-NodeB (for LTE).
• Perform preventive and corrective maintenance, problem management, acceptance and fault management and tracking.
• The Logging of the performance activities in specified ticketing tools.
• Remote integration and configuration of WCDMA/GSM/LTE RAN network elements.
• Create and correct data transcript files to configure or update the existing network elements or to add new network elements

Job Requirements

• Knowledge and experience of one or more of: GSM/UMTS/LTE architectures & network topologies & standards
• Knowledge and experience of access medium technologies: FDMA,TDMA,CDMA,OFDM
• Experience of multivendor products: NSN, Huawei, ZTE, ALU is a plus
• Knowledge and experience of data networking technologies is a plus
• Knowledge and experience of Core or transmission protocols & technologies is a plus
• Knowledge and experience of UNIX or LINUX operating systems is a plus
• Proven experience in remote or site
  operations(design,planning,optimization,integration,acceptance,commissioning,testing,support)
  of related nodes
• Often communication with contractors/partners/customers as well as with various internal units and stakeholders

Generally Requirements:

• Knowledge of the French language would be an advantage.
• Availability for on-call work schedule, night work.

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Job Title: Incident Manager

Req ID: 97639
Location: Lagos

Objectives of the Job

• All Incidents are resolved as fast as possible, taking into full
  consideration the severity of the incident and the WLA requirements;
• Proper focus on the incident resolution is not taken away by non-incident related activities;
• Communication flow is effectively managed allowing Ericsson and the customer to make informed business decisions;
• Correct solution or most efficient work around for minimizing the negative impact on the customer’s services is applied;
• Overall business risk is minimized;

Responsibilities

• Manage Incidents 24×7 and ensure minimal disruption to the service and fast service restoration
• Act as a center focal point for all departments during incidents and coordinate between them to get the fast results
• Ensure an Action plan / Back Up Plan is created and focused on the restoration within SLA
• Ensure timely communication / information flow towards internal & external stakeholders
• Ensure that all required resources (resources, accounts, equipment) are available and up to date.
• Setting up of Technical & Management Bridge to facilitate communication during incidents.
• Manage and coordinate the escalated requests from Local Organization or internal stakeholders.
• Contribute to and maintain the existing repositories, with up to
  date technical documents, network diagrams, team structures, important
  OPI/procedures that show process adherence.
• Attend the required trainings and courses (technical and soft skills) to increase the current competence level.
• Promote Problem Management activities in 1st and 2nd level
  Assurance. Provide input and support the Problem Manager during initial
  investigations for root cause analysis.
• Ensure all ongoing activities are published in the Hand Over
  tool or any other dedicated tools that have this functionality. Provide
  accurate input for the Shift Reports.
• Implement and follow Ericsson compliant Business Continuity procedures and special events contingency plans.
• Attend to operational or governance.

Competence Profile

• Minimum of 2 years’ experience from Telecom or IT Industry. Previous IM experience in similar positions it’s a plus.
• The candidate should have knowledge of ITIL, eTOM or other industry practices related to Service Management and Lifecycle.
• The candidate should have knowledge of the WLA (Working Level Agreement) to be used for the specific customers.
• The candidate should show strong sense of urgency and take responsibility and be able to work under pressure.
• The candidate should have strong skills in leadership and communication
• The candidate should have knowledge of Ericsson: BSS, Service
  Layer, Core, Access – Service views and other vendors equipment where
  applicable
• The candidate should have high level Network Topology skills (GSM, WCDMA, LTE, IT, etc).
• The candidate should have knowledge of Infrastructure and customer tools connected to delivery.
• Availability to travel abroad.

Education

• Bachelor of Science degree in Telecommunications, Computer
  Information Systems or equivalent with minimum of 2 years of work
  experience.

Language:

• Fluent in written and spoken English

Interpersonal Skills:

• Result oriented
• Good skills in interpersonal communication
• Developed skills in knowledge sharing by actively contributing knowledge
• True customer mindset
• Strong analytical and organizational skills
• Ability to learn quickly
• Ability to work under strong pressure related to scale of business impact.
• Flexible and responsive to changing work patterns and demands

Click Here to Apply for this Position