HCDC Limited Recruits Customer Service Representative

Human Capacity Development Consultants (HCDC) Limited is a vibrant
and innovative company committed to the goal of developing human capital
in organisations for exceptional business results.

We build
organisations to achieve optimum performance by developing their human
capacity to peak
productivity levels.

We are committed to excellence,
service & integrity.

Job Title:  Customer Service Representative

Qualifications :        

• Minimum of OND certification Kin interest in excellent customer service delivery.
• Good hands on experience in Microsoft office package Excellent
  communication both in verbal and written Ability to work under pressure

Job Description Duties:
• Responsible for attending to inquiries from walk-in Shareholders.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Request for mandating accounts
• Manage Shareholders record update etc
•
Attracts potential customers by answering product and service
questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Attend to complaints of non-receipt of dividend warrant
• Process change of address requests from customers
•
Resolves product or service problems by clarifying the customer’s
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.

How to Apply

Interested and suitably qualified candidates should send CV to recruitment@hcdclimited.com