Hotel Job for Director of Rooms

InterContinental
Lagos is located on Victoria Island, in the centre of Lagos home to the
majority of foreign embassies and multinational companies, making it
the perfect residence for affluent business and diplomatic travellers.
Built on an elevated terrain overlooking Lagos’s port and the city
below, the
19 storey hotel offers uninterrupted, spectacular views of
Lagos Skyline. InterContinental Lagos comprises of 352 well-appointed,
elegantly decorated rooms and suites as well as a Club InterContinental
floor.

What is your passion? Whether you’re into tennis, baking or karaoke, at
IHG we’re interested in YOU. We employ people who apply the same amount
of care and passion to their jobs as they do their hobbies – people who
put our guests at the heart of everything they do. And we’re looking for
more people like this to join our progressive & committed opening
team at the InterContinental Lagos.

We are currently recruiting for the position below:

Job Title: Director of Rooms

Job Number: LAG0007
Location: Lagos

Job Description
Financial Returns:

• Participate in the preparation of the annual departmental
  operating budget and financial plans. Monitor budget and control labor
  costs and expenses with a focus on rate strategy, building initiatives
  and inventory management.
• Oversee night audit function and preparation of daily financial reports.
• Prepare and submit statistical, performance, and forecast analyses and reports as required.
• Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.
• Use company systems and processes to maximize revenue. Develop
  plans to increase occupancy and ADR through walk-ins and upselling at
  the front desk.

People:

• Direct day-to-day staffing requirements, plan and assign work,
  and establish performance and development goals for team members.
  Provide mentoring, coaching and regular feedback to help manage conflict
  and improve team member performance.
• Educate and train team members in compliance with brand
  standards, service behaviors, and governmental regulations. Ensure staff
  has the tools, training, and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend and/or initiate salary, disciplinary, or other
  staffing/human resources-related actions in accordance with hotel or
  company rules and policies.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent
  in Hotel Administration, Business Administration and four years of guest
  service/hotel experience with two years in a management capacity, or an
  equivalent combination of education and experience.
• Must speak English Language.

Guest Experience:

• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Ensure guests are greeted upon arrival and make time to interact
  effectively with guests. Respond appropriately to guest complaints,
  solicit feedback and build relationships that drive continuous
  improvements in guest satisfaction.
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
• Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.
•  Communicate to appropriate departments all pertinent
  information related to the expected arrival and departure of VIP’s and
  other key guests, or other special guest needs.

Responsible Business:

• Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.
• Act as a central communications point during emergency/crisis
  situations; develop and maintain relationships with local fire, police,
  and emergency personnel.
• Develop awareness and reputation of the hotel and brand in the
  local community and promote team member involvement in community
  outreach efforts. Perform other duties as assigned. May also serve as
  manager on duty

How to Apply

 Click here to apply online

Deadline: 7th October, 2015.