Job Vacancies in Victoria Island, Lagos at TTC Mobile

Our client is a leading Internet Service Provider with head office in
Victoria Island, Lagos and several branches across Nigeria.   As a
result of business expansion, the following are available.

Job Title:   Corporate Support Agent

JOB RESPONSIBILITIES
•    Perform all functions of a corporate support agent.
•    Follow –up on all unresolved complaint, with view to resolving such.
•    Manage the affairs of the corporate support center (agents and complaint).
•    Attend and participate in company Quality Assurance and Compliance in-service/training programs on an ongoing basis.
•    Incident management: receives, log and take ownership of all faults. Responds to and provides
timely, complete and accurate resolution to customer inquiries via email, phone or web calls.
•    Ensures   initial call assessment, resolution (if possible) or escalation to the appropriate technical   group.
•   
Manage Service request lifecycle: receive, log and take ownership of
all general Service Requests and progress to resolution.
•    Manage
various software systems, track customer requests and concerns and issue
resolution. Maintain accurate updates to the knowledge management
database.
•    Produce periodic error-free service reports in order
to inform both management and external clients of service levels
achieved and areas of service improvement required.
•    Work with
other groups to provide a well managed service keeping abreast all
related fault and new business arrangements enabling excellent
customized support.
•    Perform Clients Relationship Management and secure customer satisfaction in every interaction in a professional manner.
•   
Work as part of the Business Front Office, supporting an environment of
excellent customer service, by responding to faults and provisioning
enquiries.
•    Proactive monitoring of all client owned & installed network elements in corporate customers’ premises.
•    Liaison
with clients on updates of progress on Service Requests and Incidents
reports ensuring they are kept up to date. Dissemination of information
regarding network faulty condition, causes, planned outage period for
repair/preventive maintenance.
•    Execute customers’ transactions
in line with customer care methods and procedures to ensure that
customers receive the best service possible while processing requests
and concerns.
•    Real-time Network status monitoring and escalation
based on SLAs, Coordinates with other teams as may be necessary to
resolve customer issues within the contracted SLAs.
•    Identify, document and alert supervisor of trends in customer calls.
•    Contribute to a continuous maintenance and optimization of processes and procedures.

JOB SPECIFICATIONS
Academic and Professional:  

• A University degree in the applied sciences.
• 1 – 2 years experience in telecommunication service provisioning with emphasis on customer liaison.

Experience:   
Customer Relations, Technical, Human Relations (Any other Human Related) in Telecoms company/ISP Company.
   
COMPETENCE   
•    Customer Relationship Management techniques.
•    Service Level Management.
•    Good Business Communication Skills.
•    Good knowledge of I.T & Telecomms Industry.
•    Proficient use of computer and related applications
•    Excellent telephony skills with the ability to listen, question and explain.
•    Troubleshooting skills.
•    Basic Telecommunication concepts, principles and systems.
•    Best Practices in Customer Care/Customer Relationship Management.
•    Good understanding of the company’s network.
•    Good understanding of knowledge of software used by Customer Care.

Job Title:  NOC Support Engineer

JOB RESPONSIBILITIES

• Provide second–level technical support for iWireless customers through escalations from call agents
• Network support functions for corporate clients
• Maintenance of connectivity for clients.
• Supervise both internal and external (contractors) personnel during SOMA base station installations

JOB SPECIFICATIONS

• B.Sc (Elect/Elect) CCNA, CCNP (ONT)
• Experience:  2 years

COMPETENCE
Skills  Knowledge  Personal  Attributes

• LAN/WAN Network troubleshooting skills
• LAN, WAN, WiMAX, VoIP,
• Conscientious, Dedicated,
• Highly motivated

Job Title:   AutoCAD Technician/Draughtsman

JOB RESPONSIBILITIES / REQUIREMENTS
•    Liaise with planning unit to define clear design specifications and legends for FTTH outside plant design maps.
•    Create detailed and accurate As-Built drawings for completed FTTH outside plant infrastructure.
•    Create, update and modify FTTH network maps, regularly and in line with network expansion.
•   
Carry out routine site visits of ongoing projects to assess, educate
and enforce quality compliance by contractors and supervisors.
•    Continuously innovate and recommend ways to improve design drawings and documentation.
•   
Maintain and manage a folder of i. As-Built drawings and ii. Final
Audit Reports (including signed Quality Acceptance Checklist) for all
completed FTTH project.
•    Initiate, drive and monitor all installation correction works flagged in the Final Audit Report.
•    Ensure and improve quality Assurance Standards for FTTH installations
•    May assist in creating indoor cabling layouts, when necessary.
•    Perform any other duty as requested by the Senior Project Manager, in support of project delivery team.

JOB SPECIFICATIONS
Academic and Professional:    HND or BSc / Applied Science/ Engineering/related disciplines
Experience:     2 years or more
   
COMPETENCE

• Excellent use of AutoCAD, Visio and GIS software for producing network design drawings.
•  Ability to interpret/ use field survey information and red-line drawings to generate accurate As-Built drawings.
•  Excellent communication, relationship and writing skills.
•  Computer literate and proficiency in the use of MS Office tools
•  Basic Knowledge of fibre technology and FTTH Principles.
•  Ability to work with little supervision
•  Methodical, Organized and focused on results.
•  Comfortable complying with company procedures.

Skills    Knowledge    Personal  Attributes

•  Excellent communication, relationship and writing skills.
•  Ability to articulate and use field survey information/red-line drawings to generate accurate As-Built drawings

•    Good  Knowledge of Microsoft office applications
•    Excellent use of AutoCAD, Visio and GIS tools for design drawing.  
•    Analytical, organized and result oriented.
•    Comfortable complying with company procedures and enforcing same.

Job Title:   Rigger

JOB RESPONSIBILITIES
•    Site survey for all Radios, Sites and VSAT links.
•    Installation & Maintenance of Radios & Maintenance Of Earthing Base
•    Installation & Maintenance of Alvarion Radio,S & Soma Base Station
•    Retrieval of equipments from site and making request and returns Of equipments for installation & maintenance
•    Installation and commissioning of corporate links (Hub and Sub).
•    Configuration of VSAT modems (Vipersat, Comtech, EF Data and DVB)
•    Report generation.
•    General maintenance and support of Vsat and radio links.

JOB SPECIFICATIONS
Academic and Professional:  

• SCHOOL CERTIFICATE &  OND/B.Sc.
• Experience:    Six (6) YEARS EXPERIENCE

COMPETENCE
•    Mast climbing.
•    Erection of mast and towers
•    Termination of RF/IF cables
•    Installation of antennas and alignment
•    Site survey and coordinate
•    Path analyze
•    Fabrication of antenna brackets
•    Base station installation
•    Installation of point to point links
•    Installation of earthing systems
•    Configuration skill

Job Title:   OSP Design Supervisor

JOB RESPONSIBILITIES
1.    Conduct Site surveys for study and planning of new FTTH deployment.
2.   
Prepare Low Level Design of Civil and Fiber Infrastructure for Optical
Distribution Network (ODN) deployment to cover future demands.
3.   
FTTH Optical Distribution Network (ODN) planning, Cost estimation, Route
Selection, fiber Management and Fiber Link Power Budgeting.
4.    Prepare detailed FTTH design drawings including duct layouts and cabling layouts.
5.    Preparation of BoM for FTTH OSP projects.
6.    Preparation of High Level project scope description.
7.    Preparation of fiber cabling plan and splice plans for FTTH projects
8.    Review of as-built drawings with FTTH roll-out team to ensure conformity with original design.
9.    Planning and site selection of Central Offices (CO)
10.    Design of Central Offices’ civil and fiber infrastructure.

Project Related Activities
11.    Pre-project discussions and co-ordination with FTTH roll-out team and OSP vendors.
12.    Joint site walk-throughs with OSP Supervisor and contractor after kickoff meetings.
13.    Conduct joint surveys with project team to resolve variation and change in scope issues.
14.    Revise designs and BOMs and send in the documents for variation or scope change approval.

JOB SPECIFICATIONS
Academic
and Professional:    Minimum  requirements is HND in
Electrical/Electronics/Computer Engineering/Computer Science,
Information Systems. However, field experience for  Non- science or
engineering backgrounds can be considered.
Experience:    Minimum 2 years
   
COMPETENCE   
Skills    Knowledge    Personal Attributes
•    Experience using CAD (Autocad, Visio)  and Microsoft office software
•    Excellent communication skill
•    Analytical and problem solving skills
•    Prioritizing work
•    Generating & maintaining accurate records
•    Outside Plant Fibre experience – site surveys, fibre laying, splicing, termination, troubleshooting.
•    Ability to use fibre tools e.g optical power metre, light source and OTDR.   
•    General Networking
•    Creativity & Flexibility
•    Ability to work under pressure
•    Honesty & Integrity
•    Experimental inclination
•    Fibre Optic Technology
•    FTTH Network Architecture   
•    Analytical ability

Job Title:   NOC Support Engineer

JOB RESPONSIBILITIES

•  Provide second–level technical support for iWireless customers through escalations from call agents
• Supervise both internal and external (contractors) personnel during SOMA base station installations
• Network support functions for corporate clients 
• Maintenance of connectivity for clients.

JOB SPECIFICATIONS

• B.Sc (Elect/Elect) CCNA, CCNP (ONT)
• Experience:  2 years

COMPETENCE
Skills  Knowledge  Personal  Attributes

•  LAN/WAN Network troubleshooting skills
• LAN, WAN, WiMAX, VoIP, 
•  Conscientious, Dedicated, Highly motivated

Job Title:   FIBRE TECHNICIANS

Job Functions
The job will involve the following functions;
1.  Ability to conduct site surveys for the installation of drop (last-mile) cabling.
2.  Liaise with the customer  and ipNX sales team  to determine the preferred location  of customer modem (CPE) in the building.
3. 
Liaise  with  the  Outside  Plant  Supervisor  and  the  Supply  Chain 
Management  team  to  sign  out required activation materials (e.g drop
cable) from the store.
4.  Employ the service of casual labourers for minor civil works where required  in laying the drop cable.
5. 
Ensure  drop  cable  is  correctly  and  neatly  installed  from  the 
nearest  access  terminal indoors/outdoors into the customer’s
residence.
6.  Measure the Db loss of fibre cabling using the appropriate tools.
7. 
Do minor troubleshooting with light source and power meter  to ensure
the optic fibre connection Db loss is within range to achieve an
excellent connection.
8.  Do minor corrective procedures such as
cleaning optic fibre connectors, couplers, re-splicing the drop cable or
replacing the drop cable.
9.  Install and make the interconnection between the drop cable and the customer’s modem (CPE).
10.  Test and commission the CPE with the supervision of the ipNX NOC.
11.  Sign-off with the customer.
12.  Complete all required documentation to ensure inventory databases are accurate.
Non Technical Skills

• Ability  to  engage  customers,  customer  focus,  timeliness,  being  target  driven,  quality  consciousness,
• ability to work without supervision and ability to lead a small team to deliver on targets.
• Technical skills
• Ability to use fibre optic tools such as optical light source, optical power meter, splicing tool  and Optical
• Time  Domain  Reflectometer  (OTDR)  will  be  an  added  advantage.  Ability  to  use  the  computer  and
• Microsoft office applications is a key requirement.
• Experience in the installation of any type of cabling such as Cable TV, fixed telephone lines and DSL will
• be an added advantage. Quick learners are preferred, since this will require working on new technology.

Education Qualifications
Minimum  of  Ordinary  National  Diploma  (OND)  in  science  or 
engineering  related  courses.  Exceptions may  be  made  in  the  case 
of  those  who  studied  other  disciplines  but  with  field 
experience  in  the installation of optic fibre cabling.

Job Title:   FTTH ACTIVATION SCHEDULER (FAS) FOR FIBRE OPTIC CABLE DEPLOYMENTS

1: MAIN RESPONSIBILITIES

• The FTTH Activation Scheduler (FAS) shall be responsible for setting
  up and cancelling, as the case may be, all appointments with customers
  for visits to survey for, install, maintain, repair, correct and/or
  upgrade FTTH services to customers, including quality control and
  assurance visits.
• The FAS coordinates customers, FTTH Technicians and Activation
  Contractors to ensure that appointments are successfully met. This
  responsibility equally includes managing missed appointments due to
  customer or the activation team.
• The FAS is the principal liaison between the assigned FTTH
  Technicians and Activation Contractors on the one hand and the customer,
  on the other.
• The FAS communicates scheduled appointments for FTTH activations to
  the FTTH Technicians, Activation Contractors and follows up until
  service is activated.
• The FAS manages the status of work order from setting up the
  appointment with customers and communicating to the FTTH Technicians and
  Activation Contractors. Status may include activation scheduled,
  appointment communicated, survey carried out, installation completed,
  service activated, necessary and relevant project completion documents
  submitted by the FTTH Technicians, etc.
• The FAS actively participates in scheduling meetings as may be
  required by the Supervisor to finalize priority of work orders, rework,
  and re-appointments.
• The FAS continuously improves scheduling by receiving feedback from
  customers, FTTH Technicians and Activation Contractors and providing
  same feedback in a regular report to the Supervisor
• The FAS keeps accurate metrics on the performance of planning and
  scheduling functions and provide timely reports to the Supervisor.
• The FAS carries out other relevant and related tasks as may be assigned by the supervisor

2: OTHER SKILLS

• Good speaking and hearing abilities are important to be able to
  handle telephonic communication. English language skills are essential
  for communication.
• Good writing and reporting skills are required to manage written communication to all parties
• Listening skills and a positive way of looking at people and
  situations will be immensely helpful to handle customers and fellow
  staff
• The individual must be a team player as well as capable of working independently.
• The individual must have a flair for analysis and meaningful presentation of data.

3: EXPERIENCE & EDUCATION

• At least 2 years working relevant experience, for instance as a project officer, field support engineer or project scheduler.
• Good honors degree in electrical engineering or a relevant computing/IT discipline.
• User experience for Microsoft Office Tools, including a good working knowledge of Microsoft Project.

Job Title:   OSP Supervisor (FTTH Out-Side-Plant)

JOB RESPONSIBILITIES
•    Effectively supervise out-side-plant projects, namely: High Streets, Estates and BB Extensions into MTU/MDU.
•    Comply with all project execution procedure, namely;
i.   
Proper studies of project award documents (Design Plan, BOM, Splice
Plan, Link Budget Calculator, and HLDesc) immediately after you receive
project assignment order.
ii.    ii. Ensure project kick off meeting
happens no more than 48hrs after project is assigned to you and that
contractor SUBMITS program of work immediately after.
iii.    Prepare
a project material list and confirm all required project materials is
available in store long before the material is actually needed on site.
iv.    Escalate unavailable materials to your Team Lead for immediate procurement action.
v.   
Confirm all network backend connections/resources are available and
active for link commissioning long before the project reaches the
commissioning phase.
vi.    Escalate backend connection issues that
may delay link commissioning to your Team Lead for immediate action long
before the commissioning phase.
vii.    Distribute notification
letters to residents of project location/streets at least a week before
project civil works commences.
viii.    Facilitate meeting with
Estate Manager & Contractor to agree on work method before Estate
civil works commences. Also ensure Estate Manager notifies residents
about the project before civil works starts.
ix.    Review quality of
materials supplied to site by contractor (e.g. PVC, HDPE, GI pipes,
e.t.c) and ensure they meet ipNX standards. Reject sub-standard
materials and escalate back to your Team Lead.
x.    Observe quality
of civil and cabling works (handhole, Trench depth, cabling process,
splicing and splice management, special surface excavation and
replacement, e.t.c) and ensure they meet company standards. Stop
sub-standard works and escalate back to your Team Lead.
xi.     
Effectively monitor projects to ensure contractor compliance with design
scope (approved quantity), program of work (agreed resource/time) and
work method (approved quality).
xii.    Team Lead will measure your
performance on effective project monitoring by tracking your compliance
to i. Daily Work SMS submissions, ii. Weekly project update reporting,
iii. Attendance in weekly project meetings, iv. Accurate & Timely
red-line drawing submission, v. Accurate & Timely Splice-MST report
submission.
xiii.    Variations to design and scope plans MUST be
escalated back to the office and approved before they are implemented on
site.
•    Troubleshoot, Analyze, Identify & Resolve faults that may delay link commissioning.
•    Submit Accurate Splice-MST report sheet and Accurate Red line Drawings 48hrs after project completion.
•    Actively participate in the audit exercise of completed projects and ensure project snags are cleared before Audit.
•    Provide support to the engineering team where necessary and as defined by the Head of Projects or your Team Lead.

JOB SPECIFICATIONS
B.Sc. or HND in   Electrical/Electronic Engineering, Physics, Project
Management, Applied Sciences/ any other related discipline.

Experience:   

• Over 2 Years OSP Supervision Experience.
• Knowledge of major fibre routes across Nigeria, especially in Lagos, Abuja and Port Harcourt Metro.

COMPETENCE   
•    Proficient use of fiber test tools e.g. OTDR, power meter & Light source, VFL.
•    Proficient in the use of design softwares e.g. AutoCAD, Visio etc
•    Good working knowledge of Microsoft Excel, Word, Power point, Projects and email application.
•    Excellent Communication Skills (Written & Oral).
•    Certifications in Fibre Optic Cabling, CCNA and A+ will be an added advantage.
•    Certifications in HSE Grade III will be an added advantage.
•    Over 2 years of sound OSP Supervision experience in a Telecoms firm.
•    Understanding of fibre terminologies, fiber cable management, and fiber link power budgeting.
•    Understanding of FTTH architecture and PON/GPON Networks. 
•    Understanding and accurate interpretation of Design drawing and As-Built drawings for fibre networks.             

How to Apply

Interested and suitably qualified applicants should send CVs to vacancy@ttcmobileworld.com