Vacancy for IT Operations Supervisor in AB Microfinance Bank Nigeria

AB Microfinance Bank Nigeria is a foreign-owned financial institution,
based in Lagos state, which offers a broad range of financial services
to micro, small and medium-sized enterprises (MSMEs) and
other clients
in the lower income strata.

We are recruiting to fill the position of:

Job Title: IT Operations Supervisor

Location: Lagos

Job Description

• This role will involve overseeing external (client) and internal
  production software and hardware environments, coordinating systems
  analysis, and maintenance.
• S/he will lead teams in the areas of scheduling, technical
  direction, future planning and standard practices. Additionally the
  candidate will participate in budgeting and capital equipment processes
  and quality improvement activities for the organization and will work
  with the Business Unit and Corporate IT leads on establishing policy and
  procedures.
• Specifically, the candidate will be responsible for software
  implementations and day to day system operations to ensure uptime and
  availability for divisional systems.
• The candidate will exercise management over leaders of hardware,
  operating systems, network, phone systems, database administration,
  performance monitoring, backups, power supply and security.

Knowledge of System Environments:

• Experience with Windows Server 2003/08/12, SQL Server 2005/08, Windows 7, Microsoft Office 2007/2010/2013
• Working knowledge of remote connectivity software such as RDP
• Experience with Microsoft Active Directory administration
• Experience with virtualization technologies including Hyper-V
• Experience with networking equipment including Cisco, DLink and others
• Knowledge of current ITSM frameworks and practices including ITIL
• Advanced troubleshooting and problem-solving skills to complete tasks in a timely manner.
• Knowledge of core managerial functions such as budgeting, procurement, personnel management, and finance.
• Experience in IT operations of E-Banking or Online services
• Knowledge of methods and techniques involved in the completion
  of information system planning including security administration,
  operational capacity planning, and cost benefit analysis of alternative
  technologies.
• Knowledge of quality principles and tools, particularly root cause analysis and problem solving
• Experience in creating an environment for improving customer
  satisfaction and promotes an atmosphere that establishes customer
  satisfaction as a key value in the organization
• Ability to clearly communicate goals and priorities of the organization as they relates to technical issues
• Ability to demonstrate a solid understanding of project management tools:
• Plan development, Metrics, Cost and effort estimation
• Schedule development, Risk analysis, Monitoring of production and compliance.
• Experience supporting SharePoint infrastructure

Necessary Experience and Knowledge:

• Thorough understanding of the core technologies in a modern
  datacenter environment, including: networking, load balancing, web and
  application servers, relational databases, web services, firewalls and
  IDS, directory services, DNS, content distribution networks,
  virtualization, storage area networks, Windows Server and Linux.
• Experience implementing, leading, and/or administrating key
  operations-related ITIL Functions such as Change Management, Incident
  Management, Problem Management, Service Transition

Qualifications

• At least a Bachelor’s Degree in Computer Science, Information Systems, or a related field is required.
• Minimum of 8 years of experience and 5+ years of experience
  managing staff in a similar role, preferably in a multi-site environment
  or Banking environment.
• Ability to manage pressure situations and provide excellent
  customer service to competing priorities for requests, inquiries, and
  complaints.
• Ability to take responsibility and work on own initiative.
• Sound understanding of Microsoft System Center suite.
• Proficient management of work schedules and shift management to ensure maximum staff coverage for a 24/7/365 operation.

How to Apply
Interested and qualified candidates should send their resume to: jobs@ab-mfbnigeria.com

Deadline  18th September, 2015.