Vodafone Group Vacancy for Customer Solution Authority

Vodafone Group Enterprise (VGE) is our Global organisation, committed to
providing innovative products and services to enable multi-national
organisations to stay agile and competitive – wherever
in the world they
do business. We are on a journey to pioneer a world of total
communications
solutions, where fixed, mobile, voice and data will all
become one mobility solution and are able to help our clients do ‘more
with less’ by empowering employees to work more flexibly and
efficiently.

We are recruiting to fill the position of:

Job Title: Customer Solution Authority

Ref No: APACC000020
Location: Nigeria
Job Type: Full-time
Employment Type: Fixed Term Contract
Contract: 9 months

Job Description

• Customer Solution Authorities are dedicated Design Authorities within a Vodafone Customer account.
• They will maintain an excellent understanding of the customer’s business and technology needs.
• Additionally, they will have a detailed understanding of the products and services that exist within the Vodafone Portfolios.

The Career Opportunity

• Based in Malaysia, the Customer Solution Authority will be
  responsible for working with sales and directly with the customer in
  order to design, cost, and document the solutions to be offered to
  customer.
• Additionally, they are accountable for the technical relationship with the customer and the associated contractual aspects.
• Customer Solution Authority will deal predominantly with
  opportunities where the customer decision makers are based in the
  region.

The Candidate Profile

• Customer Solution Authority will maintain an excellent
  understanding of the customer’s business and technology need and will
  have a detailed understanding of the products and services that exist
  within the Vodafone Portfolios.
• CSA will be accountable for pro-actively creating new opportunities to deploy VGE solutions within the customer’s environment

Essential:

• Ability to present to internal stakeholders and up to C-level customers
• Interpersonal skills and teamwork with multinational teams.
• Detail orientation, operates with precision
• Ability to both influence, and show resolve under pressure from
  both customers and internal stakeholders to ensure solution designs are
  deliverable
• Leading virtual solution teams
• Analytical and critical thinking

Desirable:
Must have core expertise in designing complex solutions in one or more of the following areas::

• IP Networking (WAN & LAN)
• Experience with IT Managed Services desired, preferably with ITIL, eTOM or TOGAF experience
• Extensive experience in dealing with large corporate customers
  in a solution design or consultancy role – ideally with experience of
  acting as end-end customer solution authority.
• International experience desirable
• Unified Comms including IPT, Contact Centres, IM, Email and Video Conferencing
• Security solutions
• Mobility and Mobile Data Services

Key Responsibilities

• Building a “trusted advisor” relationship within the aligned
  account(s), and act as the “end-end” Solution Authority for all deployed
  Vodafone solutions within the account(s)
• Ensuring solutions are deliverable in timeframes committed and
  have passed all appropriate VGE solution governance. Solutions should
  be scalable, repeatable, and utilizing existing standard services as
  much as possible.
• Capturing and interpreting customer requirements, and designing
  complex and custom solutions to meet customer requirements. Identifying
  and documenting any risks to the solution
• Building accurate scalable cost models and providing input into pricing strategy
• Documenting solution in RFP responses, proposals and Statement of Works/High Level Designs.

How to Apply

Click here to apply online