Jumia Nigeria Fresh Recruitment for Graduate Telesales/Customer Service Agent

Jumia is the largest e-commerce mall in Africa with over 100,000 unique visitors a day, buying everything from Fashion to Phones.Founded in 2012 in Nigeria, Jumia’s mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience.

Jumia is part of Africa Internet Group, a leading global incubator of startups specialised in e-commerce. Africa Internet Group is Africa’s leading internet firm, with already over 3,000 employees in over 20 African countries and huge successes such as Jumia.com,Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom and Rocket Internet.

Job Title: Telesales/Customer Service Agent

    Qualification: BA/BSc/HND 

Job Description
We are looking for young talented, customer centric, fresh graduates from all backgrounds with NYSC certificate. As a Telesales/Customer Service Agent, you will put customers at the center of your day, helping our customers with a range of products. We will make sure you are fully trained on everything we have to offer, so you can help our customers find the products that are right for them and can explain their various features and benefits. You’ll need to be flexible with your working hours.

Building relationships, giving straightforward help, going above and beyond our customers’ expectations are all essential parts of a great service. You will be a true people-person, able to talk to customers in a friendly and welcoming way and can bring the attention to detail. Please note that this is an entry level position.

Duties and Responsibility

    Advising present or prospective customers by answering incoming calls, converting inquiries into sales and making outbound calls.
    Working towards and achieving stretching personal and team objectives
    Identifying how we can best help customers.
    Processing customer orders and up-selling products based on identified customer needs.
    Maintaining quality service by following organization standards.
    Contributing to team effort by accomplishing related results as needed
    Being the first point of contact for customers

Requirement

    Computer Skills – MS office packages
    Ability to work as part of a team
    Self-motivated, delivers quality work and is proactive
    Result driven as this is a high-performance, output environment
    Ability to work to targets
    Ability to self-manage and self-motivate- must be a self-starter
    Min. Qualification: Bachelors
    Min. Years of Experience: 0 – 2 years
    Fast and accurate in typing at least 39 words per minute
    Dynamic and enthusiastic person with good written and verbal communication skills
    Persuasion and Influencing skills, strong negotiating skills
    Good work organization, time management skills and ability to work under pressure
    Ability to work quickly, methodically and accurately
    Sound interpersonal skills
    NYSC certificate.
    Should be a resident of Lagos state

How to Apply
Click here to Apply Online