Our vision is a Networked Society, where every person and every industry is empowered to reach their full potential. At Ericsson, we strive to connect everyone and everything,. Because by being connected, people can take active part in the emerging global collaboration that is the Networked Society.
Ericsson is the world’s leading provider of technology and services to telecom operators. With more than 110,000 professionals, and customers in 180 countries, we combine global scale with technology and services leadership. Our services, software and infrastructure – especially in mobility, broadband and the cloud – are enabling the communications industry and other sectors to do better business, increase efficiency, improve their users’ experience and capture new opportunities. It is our job to take the lead in enabling this, and we are shaping our decisions around that. By enabling the Networked Society, we make a real difference to people’s lives, and the world we live in.
Job Title: Operations Assurance – EPC
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Purpose of Job Role
Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.
Behavioural competences
Delivering Results & Meeting Customer Expectations
Analyzing
Persuading & Influencing
Deciding & Initiating Action
Entrepreneurial & Commercial Thinking
Relating & Networking
Responsibilities
Operations Delivery Management
Incident Management
Problem Management
Preventive Maintenance
Service Delivery Efficiency
Broadcast Operations Management
Minimum Qualifications & Experience Requirements
At least 5 years of relevant Experience
A first Academic Degree or equivalent qualification
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Nigeria (NG) || Lagos || Lagos || ServEng
How to Apply
Click here to Apply Online
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