Fresh Job Opportunities for Call Centre Agent & Marketing Officer at Nmobile

Nmobile operate a payments ecosystem connecting financial sector customers, Mobile Network Operators and businesses to their increasingly mobile consumers.


We are recruiting to fill the position of: 

Job Title: Call Centre Agent

Location: Lagos


Job Description
General Purpose:

  • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

Education and Experience

  • OND in related field.
  • Proficient in relevant computer applications.
  • Knowledge of customer service principles and practices.
  • Knowledge of call center telephony and technology.
  • Some experience in a call center or customer service environment.
  • Good data entry and typing skills.
  • Knowledge of administration and clerical processes.

Key Competencies

  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational
  • Attention to detail
  • Judgment
  • Adaptability
  • Team work
  • Stress tolerance
  • Resilience.



Job Title: Marketing Officer

Location: Lagos


Job Description

  • The Marketing Officer oversees the company’s marketing campaigns both internally and externally and plays a key part in communicating the organisations marketing message.

Duties of the Marketing Officer include:

  • Preparing, planning and project managing the publication of all publicity material to maximise brand promotion
  • Creating marketing campaigns and working with the company’s external PR agency to see them executed
  • Creating and developing new innovative ways to communicate the company message to their existing customers
  • Contributing to the annual sales and marketing plan
  • Planning and project managing marketing events and evaluating their success
  • Evaluating the effectiveness of all marketing activity
  • Developing and implementing an internal marketing programme
  • Supporting the marketing manager in day to day marketing activities
  • Plan, develop and deliver campaigns as agreed within timescales.

Requirements of the role

  • OND/HND/B.Sc in Marketing and related field.
  • Must possess 3-6years experience in the marketing and related sector.
  • Previous experience in a similar marketing role.
  • Ideally a degree in marketing although not essential.
  • Strong and confident communicator.
  • Excellent copywriting skills and experience.



How to Apply
Interested and qualified candidates should send their CV’s to: jobs@nmobile.ng

Deadline: 17th November, 2015.


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