Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions.
Job Title: Solution Architect – Operations Support Systems/Business Support Systems
Ericsson – Lagos, Lagos, NG
Job description
Req ID: 104239
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
We welcome the opportunity to meet you!
Job Summary
The IT and telecom industry is moving fast. Consumers and enterprises are driving change, and business models that once promised commercial success are being challenged. Telecom operators are focusing on transforming there operations and business support systems into flexible environments that can manage these challenges. In parallel major industry sectors such as utility, transport and health care is introducing mobility and connectivity to innovate their offerings, services and business models. The OSS/BSS solutions are in the heart of this process and we know from experience that an agile IT environment leads to improved efficiency, innovation, and customer loyalty.
Ericsson’s Operations and Business Support Solutions have led change and created value through four generations of telecoms evolution. We offer advice to our customers how to define and manage business, process and technical needs and we offer Systems Integration services to build an e2e architecture and system landscape to support these needs.
IT Transformation, Customer Management, Revenue Management and OSS Automation – these are just some of the areas we work with to make sure that our customers are ready to pass the next technological and business milestone.
The Solution Architect will be part of the engagement team driving customer dialogs, identifying business needs and pain points, deliver customer value by translating the needs to e2e customer solutions.
Responsibilities
Responsible for analyzing, designing and developing commercially viable end-to-end technical solution for the customers based on their specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of the engagement team to translate the customer needs, and technology opportunities into detailed technical offering, solutions and proposals. Accountable for customer-centric offerings, including re-use, based on complete Ericsson portfolio and 3PP
Drives end-to-end technical solution engagements:
Customer Workshops, presentations and dialogs
Analyze customer technology and business environment, plans & requirements
Analyze customer improvement areas and challenges related to technology and business
Contribute to business case modeling around the customer solution
Manage technical solution teams
Scopes, defines and designs solution offerings and acceptance criteria:
Contribute to creating proposal
Find possible reuse of solutions and documents
Lead and contribute to solutions creation and description
Provide input to cost estimates and pricing to solution
Propose suitable 3PP with requirements for solution
Design customer adaptations
Provide input into technical resource requirements
Handshake solution with internal and external stakeholders
In project delivery phase, manage and coordinate the following solution delivery activities.
Responsible for communication with external customer. Analyze and scope customer requirements and provide baseline of requirements.
Responsible for solution High-level design/low-level design based on the requirement baseline.
Responsible for the requirement management and change control during implementation
To make sure solution readiness including coordination of product customization and customer adaptation.
Monitor onsite integration activities, such as installation, testing, trouble shooting and acceptance test to ensure the quality
Partner management from technical and business perspective. Make sure partner’s product or deliverable on time and meet solution requirements.
Regional portfolio management
Product Lifecycle Management (PLCM) of regional customer solutions and regionally sourced 3PP
Market introductions (BRP) of new solutions and products according to regional needs
Prioritizing customer requirements from the region as input to the product roadmaps and balance between practices
Preferred Skills:
Ability to work with uncertainties and to quickly adapt to changing requirements
Ability to quickly learn new technology areas or do research on detailed technical topics
Ability to show technical competence and handle difficult questions in front of customer technical staff
Entrepreneurial & Commercial Thinking
Persuading & Influencing
Business case experience and analytical mindset
Relating & Networking
Delivering Results & Meeting Customer Expectations
Adapting & Responding to Change
Can operate either as a team member or team leader on initiatives, acting as a coach for peers, new hires and initiative participants from other areas in the organization.
Communicates effectively with leadership and team members to define project scope of work and outputs and phased approaches to achieving client’s business objectives.
Minimum Qualifications & Experience Requirements:
MA or BA degree in CS, EE, or a related field
Extensive OSS and/or BSS operational experience in consulting or similar role either in telecom vendor, IT vendor, operator or consulting firm
A change management profile, track record from building a practice based knowledge organization where building people, skills and capabilities are central.
Leading customer transformation programs using best of breed technology and offerings complemented with partners.
Have a proven track record as e2e Solution Architect Project Accountable in at least 3 complex BSS and/or OSS Delivery Implementations from start to finish.
At least 10 years of experience in interaction with senior IT managers and C-level executives and facilitating clients in IT management settings for OSS/BSS
Expertise in OSS/BSS business processes, frameworks and methodology, technical platform, applications and software
Experience and in depth understanding on the management and execution of projects for application development and migration for legacy IT system in OSS/BSS
Demonstrated proven track record with the will and ability to adopt and learn new technologies and business models.
Proven track record of cross organization collaboration in creation of IT and Enterprise solutions, cloud management specific objects would be preferred.
Strong track record of consultative selling and capability of driving and negotiating large and complex deals including creating trust at C-level
Drive sales at C-level by providing extensive experience and knowledge of customer operational setup and processes combined with understanding of technology use and the business impact in direct discussions with customers.
Executing, prioritizing & coordinating practice engagements utilizing the preferred engagement model.
Cultural Awareness, strong cultural awareness and excellent language skills to enable communication throughout the organization
People leadership, senior capabilities in managing/driving a transformation of Ericsson’s go to market
Customer presence: Ability to command the attention and respect of senior customer and industry executives, building trust. Excellent interpersonal, social and presentation skills.
Capability to implement common processes and tools throughout a complex / multi-country organization.
ICT Market Landscape and business environment i.e. main customer challenges and pain points, major competitors and their value propositions.
Ericsson Wide – Functional and other competences:
Knowledge of Ericsson OSS/BSS related portfolio and offerings
Expertise on Billing systems,Real time and converged will be preferred
Expertise in CRM mainly Microsoft Dynamics, but proven experience in Siebel, SAP, ORACLE, Salesforce is qualifying.
Knowledge of relevant, IT, OSS/BSS and telecom standards
Proven track record in sales of Billing system,charging, converged and CRM solutions
Proven track record in delivering of Billing system,charging, converged and CRM solutions
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Nigeria (NG) || Lagos || Lagos || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log
How to Apply
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