Technical Support Officer Job Vacancy at Best Search Recruitment

Best Search Recruitment is founded on solid international best practices and procedures combined with in-debt knowledge of local Human Resource needs. We strive to be the best in everything we do ensuring our services add value to our clients. We aim to deliver the best candidates to the most
highly sought after roles, while meeting our clients highly skilled needs. Our professional focus is identifying exceptional talent within the industries we serve matching talented individual’s skills and experiences to the right career opportunities. We have also consistently acted as a solution provider for global companies seeking the right candidates for their hard to fill roles.

Job Title: Technical Support Officer

Location: Nigeria

Job Purpose: Resolve basic common user problems in real time, including software functionality problems and questions

Education/Experience:

Associates Degree or equivalent years of relevant experience
0 – 3 years’ experience in a customer service role
Experience in the healthcare industry preferred
Proficient with computers, navigating in a windows based environment; Microsoft office
Strong analytical skills

 Responsibilities:

Provide technical assistance by troubleshooting customer calls and accurately documenting calls
Resolve basic common user problems in real time, including software functionality problems and questions
Escalate top priority, production-critical issues to the appropriate technical staff
Streamline and improve current procedures and assisting in documentation and training
Perform incident routing; including validation, processing, triage, routing decision points and assignment

How to Apply

Qualified and interested candidates can send their CVs to:cv@bestsearchrecruitment.com