Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
Title: Technology Compliance Manager
Airtel Nigeria – Lagos
JOB PURPOSE
This role will support compliance to defined, policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement. The role holder will also lead the effective roll-out and governance of policy and processes for assigned functions, enable, monitor and support closure of audit observations.
KEY ACCOUNTABILITIES
Process/Policy Compliance
Process and Policy design and reengineering, designing SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs (Key Performance Indicators).
Create interface & co-ordination to ensure compliance to policies, processes and procedures for the OPCO (Operating Country).
Constantly engage with the Technology Functions (Networks & IT at Group and OpCos) to align the processes and closure of all open issues
Improvement projects
Identify and drive projects for assigned functions both – Business and Customer Impacting and revenue/cost impacting and Mentoring Project Teams, using lean and six sigma tools.
Regulatory QoS (Quality of Service) interface management to ensure that all regulatory parameters are effectively tracked.
Align with regulatory teams for all key QoS KPIs for Technology Functions (Networks & IT), ensuring compliance levels are tracked and measured.
Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of KPIs.
Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator.
Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
Ensure effective implementation of Adherence to Regulatory QoS standards and requirements,
Effective interface with Internal Assurance (IA) group team for close looping.
Effective engagement with the IA group team to define audit and gap areas.
Engaging within the OPCO to ensure the learning’s of the audit findings from other OpCo’s are implemented as best practice, ensuring the reduction in the learning cycle.
Effective implementation of the learning’s tracker and close looping for the OPCO
Ensuring all the audit observations of the OpCo’s are effectively close looped.
Ensuring process gaps are identified and shared with Process owner/Function Head for implementation.
Ensuring technology gaps are identified and shared with relevant stakeholders for implementation.
Interface with Networks and Information Technology for audits and closure of issues.
Desired Skills and Experience
Educational Qualification
A Bachelor’s degree in Electrical/Electronics or Computer Science
Relevant Experience
Minimum of 5 years’ experience with least 3 years in IT/Networks Operations audit experience in Telecommunications.
Minimum of 3 years Telco Networks audit experience.
Experience evaluating Network Architecture etc.
Exposure to technology, process reengineering and handling decentralized operations is desirable
Effective Project management & Co-ordination
Interpersonal Skills
Problem solving
Service Focus
Persuasion & negotiation Skills
Relationship Management
How to Apply
Click here to Apply Online
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