The history of Hayat Holding goes back to 1937, challenging times when Turkey was taking its first steps towards industrialization. Initially working in the wholesale fabric business, the Kiğılı Family entered the manufacturing industry in 1967, when Yahya Kiğılı started manufacturing fabrics. In 1969, Mr. Kiğılı launched the Kastamonu integrated chipboard plant, and in 1987, he founded Hayat Kimya, thus entering the FMCG industry. Hayat Kimya offers the Papia, Familia, Focus and Teno brands in the tissue category, the Bingo brand in the home-care category, the Molped brand in the sanitary pads category, the Molfix brand in the baby diapers category, and the Joly and Evony brands in the adult diapers category. Hayat Kimya is a leading player in the FMCG industry, and one of the biggest global companies established by Turkish investors. Thanks to the investment and export projects it has launched in neighboring countries, Hayat Kimya is rapidly turning into a global enterprise, employing 5,200 people today. Operating in six countries with systems that comply with European standards, Hayat Kimya reaches consumers through an export network spanning 101 countries. The company produces detergents, hygienic pads and tissue at its İzmit factory. Home-care and hygienic products are manufactured at the Algeria Hayat DHC factory, hygienic products and tissue at the Iran Pars Hayat Healthcare Products Sehami Has factory, hygienic products and cleaning products at the Egyptian Hayat Hygienic Products S.A.E. factory, and cellulose and wrapping paper at the Bosnia-Herzegovina Natron HAYAT DOO factory.
Title: Customer Service Specialist
Location Lagos
Department: Supply Chain
Direct Report: Supply Chain Manager
Job Description/Profile responsibilities:
Improving value added logistics processes between customer and our company hereby fastest transmission of the customers’ orders, planning of the orders within determined principles, invoicing correctly, suppylying to order on time.
DOMESTIC (All Sales Channels):
Generate solutions of taking the orders by SDR, EDI, B2B etc.
Work on value added projects of the whole supply process from production to the shelf in order to improve customer service level.
Define the priorities of the production and planning, base on sales channels and customers
Follow up customer service level performance by reports like refusal order rate, return order rate, case fill rate, on time delivery, distributor and chain customers’ stock out.
Follow up the service level actions with logistics, sales, demand planning and supply planning to improve the customer service level.
Set up an automatic order management system according to current stock of distribütör.
Manage the delivery problems and solutions.
Manage the return order process and procedure.
Create the scorecards of major customers and manage the KPIs, such as on time delivery, case return, order cancellation ratio; and take the actions to improve the service level by decreasing the cost.
Manage e-invoice process with customers.
OVERSEAS (Subsidiaries & Exports):
Standardise ordering, dispatching, invoicing processes.
Standardise performance measurements of supply chain.
Supporting essential training of subsidiaries.
Requirement:
3 years min. working experience in FMCG
B.Sc. Graduate from a reputable University
Shows initiative, proactive and be willing to be a team player
Proficient in Microsoft office applications
Ability to use key supply chain systems and tool and any other system that will be implemented.
Analytic Thinking, Planning & Organizing Ability, Result Oriented
Renumeration Package: Best as per Industrial Standard
How to Apply
Note: Only Nigerian (Local) should apply.
Interested Candidates should submit application to hr@hayat.ng on or before 22nd of Dec. 2015
Only shortlisted Candidates will be contacted.
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