Action Against Hunger | ACF-International works to save lives by combating hunger and diseases that threaten the lives of vulnerable communities, through nutrition, food security, water and sanitation, health and advocacy.
Job Title: Complaints Response Mechanism Officer
Overview
Accountability Officer is responsible for ensuring mechanisms are in place in all Action Against Hunger programmes to strengthen the quality and accountability of emergency response. He/she will be responsible for upholding the organisation commitments towards Humanitarian Accountability Partnership (HAP) standards especially in regards to information sharing, beneficiaries’ participation, complaints and response mechanism. Accountability Officer will be the primary support person, will build capacity, monitor AAH performance against 2010 HAP standard, and, crucially, will, in the first instance be the first point of contact for beneficiary complaints.
Specific Objectives:
• Establishment and management of the Feedback Mechanism for all ACF humanitarian projects
• Management of the hotline system
• Reporting and Referrals
• Represent ACF externally in relevant forums and working groups at State level.
Qualifications:
Bachelor degree in management, social research, development studies or a related field
Essential Skills and Experience:
• Strong understanding of HAP, Do No Harm and other relevant global standards
• Experience of carrying out design and implementation of accountability and complaints reporting mechanisms in Nigeria.
• Experience of developing and/or managing complaints reporting mechanisms for cash transfer programme
• Ethical, focused on treating complainants/ community fairly and culturally sensitive
• Excellent computer skills especially developing databases
• Excellent verbal and written communication skills in local languages (Hausa and Kanuri)
• Sound analytical and conceptual skills
• Excellent communication skills and experience in report writing
• Commitment to ACF mission, values and policy
Preferred Skills and Experience:
• Previous experience in handling feedback mechanism
• Previous experience of working with NGOs
• Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.
Job Title: IYCF Technical Advisor
Overview
Support implementation of ACF’s WINNN State IYCF activities by providing training, guidance, and monitoring support to STAs, LTAs and Government counterparts, including internal follow up and accountability to ACF’s IYCF program objectives.
Specific Objectives:
• Provide technical support and capacity building in IYCF program planning, implementation, monitoring and evaluation.
• Support and coordinate micronutrient supplementation and maternal, new born and child health weeks
• Coordination and monitoring of program implementation
Qualifications:
Bachelor of Science with a major in Nutrition or Bachelor of Nutrition; graduate degree in a related field a plus
Essential Skills and Experience:
• Experience of emergency nutrition work and the design and implementation of feeding programmes (ideally both C-IYCF and IFC, CTC/CMAM), including IYCF monitoring and evaluation
• Proven capacity to supervise, train and coach staff
• Demonstrable ability at report writing and excellent communication skills
• Computer literacy
• Excellent communication skills and a willingness to be respectful, kind, sensitive and empathise with all beneficiaries and their carers
• Willingness and capacity to be flexible and accommodating when faced with difficult and frustrating working conditions
• Prepared to live and work in an uncertain security environment
• Commitment to and understanding of ACF’s aims, values and principles
• Fluency in written and spoken English and local languages; Hausa required
• Ability to work as part of a team, Facilitation and interpersonal skills
• Flexibility, adaptability, and patience
• Analytical and problem solving skills; Ability to assess problems and recommend solutions
• Ability to work under pressure to strict deadlines
Preferred Skills and Experience:
• Experience in the setup of a IYCF program within CMAM programme in an emergency context
• Experience with working with partners, including the government
• Previous experience working with mothers support group and strong negotiation skill for behavior change
• Fluency in Kanouri and Fulani a plus
• Training in adult learning/education and training delivery
Job Title: Monitoring & Evaluation (M&E) Deputy PM
Overview
The Deputy Monitoring & Evaluation (M&E) Manager will play a key role in supporting accountability and quality control of ACF’s WASH, nutrition, and food security projects in Yobe state, Northern Nigeria.
Specific Objectives:
• Lead the operationalization of M&E systems for ACF programs to ensure compliance with donor and ACF M&E standards.
• Ensure proper and timely implementation of ACF M&E tools, activities, and reporting.
• Ensure utilization and learning from M&E systems at the project- and mission-level.
Qualifications:
• Bachelors or Masters degree (preferred) in humanitarian affairs, international development, public health, epidemiology, economics, or other social / developmental sciences
Essential Skills and Experience:
• At least 3 years of proven experience in the Monitoring, Evaluation and Accountability of humanitarian or development programs
• Demonstrated knowledge of M&E concepts and international humanitarian quality standards
• Experience with mobile data collection (preferred)
• Experience with GIS (preferred)
• Fluency in English (both written and spoken skills)
• Professional, motivated, open, creative, mature, responsible, flexible and culturally sensitive
• Excellent communication, writing and analytical skills
• Proven ability to translate evaluated results into learning strategies
• Experience in monitoring and evaluating donor (i.e. USAID, ECHO, DFID, CIDA) funded activities
• Skills on statistical and other software (MS Excel, SPSS, SPHINX, STATA, EPI Info, ENA for SMART, GIS, etc.)
• Microsoft Office Skills (Outlook, Excel, Power Point, Word)
• Experience in humanitarian M&E
• Experience in designing and leading internal and external evaluation
• Experience designing and leading capacity building and training for national teams
• Familiarity with Management Information Systems (Databases) and GIS
• Knowledge of project cycle management
Preferred Skills and Experience:
• Previous experience with nutrition, WASH, food security and livelihoods programming.
• Previous experience with cash based interventions (i.e. cash for work, cash transfers or cash vouchers)
• Experience with mobile data collection processes and platforms
• Experience with GIS and spatial analysis
• Familiarity with Management Information Systems (Databases)
How to Apply
Applicants should submit their application by email to recruitment.ng@acf-international.org or in person to the following addresses:
House No. 3,69 Crescent, 6th Avenue, Gwarinpa, Abuja FCT
079, Unguwar Kasarau Yamma Dutse, Jigawa State
No. 195/196, Don Etebet Housing Estate, Damaturu, Yobe State
96 West North, Damboa Road GRA, Behind Indimi House, Damboa Road, Maiduguri, Borno State
To be considered, applications must include a CV and letter of interest, and indicate the full position title in the email subject line, or on the application envelope. Applications received without these specifications will not be considered. Only shortlisted candidates will be contacted, no phone calls or follow-ups will be entertained.
Qualified women and persons with disabilities are encouraged to apply.
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