Rainbow Group International is a conglomerate of 35 companies operating outside and within West Africa. Today the Rainbow Group has come a long way since its birth in 1999, achieving gradual growth and success along the way. We have focused on continuing the legacy and to build on our heritage with the underlying ethos of Innovation, Commitment, Proactive, Customer Focused and Integrity.
We are recruiting to fill the position of:
Job Title: Customer Service Officer
Location: Lagos
Job Description
- Attend to mail communications- ensure prompt and effective communication
- Ensure clear differentiation between internal correspondence and external correspondence.
- Handling of customer’s complaints and ensure corrective actions are initiated, thus preventing that same mistakes happening again.
- Customer invoice enquiries
- Customer database management.
- Handling customer enquiries and issues for segmented and non-segmented customers.
- Inter and intra department coordination.
- Act as in-house sales back-up.
- Ensure arrival notices are sent timely.
Special Skills Required
- Communication and probing skills.
- Reporting writing / reporting skills.
- Ability to multi-task
- Excellent IT skills.
- Problem solving skills
- Inter Personal skills.
How to Apply
Interested and qualified candidate should send Resume to:info@rainbowgroupintl.com
Deadline: 28th March, 2016.
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