We are a licensed Pension Fund Administrator with over 7 years of professional experience in Pension Funds Administration. We were incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004. Pensions Alliance Limited is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited
Job Title: Customer Service Support (OND Graduates) – Abeokuta, Osogbo ,Ilorin
Job Description
To ensure that the goals and objectives of PAL regarding customer service is carried out and maintained through hard work and dedication to delighting both internal and external customers.
- · To provide effective support to PAL customers.
- · Provide timely feedback to the HPSC on customer trend, issues and areas of focus.
- · Provide timely feedback to the business on customer complaints, enquiries, trend/ behaviour.
- · To ensure that the call centre provides first call resolution to most complaints.
- · To minimize call escalations through effective coaching and support.
- · Create and foster a positive, successful, and professional work environment where staff choose to work and achieve their goals.
Desired Qualities
- · Mininumn of OND certification
- · Ability to communicate in major native dialect of the location
- · Verbal and written communication skills
- · Listening skills
- · Problem analysis solving
- · Customer service orientation
- · Organizational skills
- · Attention to detail
How to Apply
Click here to Apply Online
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