Job Title: Shop-Floor-Manager-OWERRI

• Define and communicate customer sales standards.
• Oversee the achievement and maintenance of agreed customer service levels and standards.
• Direct the daily operations of the customer sales team.
• Plan, prioritize and distribute work tasks to ensure proper functioning of the team.
• Ensure the necessary resources and tools are available for quality customer sales/service delivery.
• Listening to customer requirements and presenting appropriately to make a sale.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Monitor accuracy of reporting and data base information.
• Identify and implement strategies to improve quality of sales, service, productivity and profitability.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Conduct regular general store housekeeping to ensure store is clean and tidy.
• Prepares product or service reports by collecting and analyzing customer information.
• Liase with company management to support and implement growth strategies.
• Co-ordinate and manage customer service projects and initiatives.
• Assign service orders to technicians and ensure a first in/first out workflow.
• Ensure all orders are properly documented and released for pick-up.
• Responsible for preparation of work schedules.
• Evaluate and manage performance of staff.
• Identify and address staff training and coaching needs.

Desired Qualities

• Deep knowledge of OEM products.
• Interpersonal skills with people at all levels.
• Ability to ensure that the highest standard of quality in customer service is achieved.
• Customer service focus.
• Supervisory skills.
• Problem analysis & solving.
• Decision making skills.
• Planning and organizing capability.
• Stress tolerance.
• Problem solving and trouble shooting skills.CCommunication and

• A relevant Bachelor’s degree (Professional Qualification will be an added advantage)
• 3-4 years customer sales experience in a reputable organization.
• In-depth knowledge of customer sales/service principles and practices.
• Proficiency in MS Office applications.