Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs. Sage began as a small business in the UK 35 years ago and over 13000 colleagues now support millions of entrepreneurs across 23 countries as they power the global economy. In a world where only the voices of the biggest are heard, we will always fight to hear the voice of the entrepreneur. We reinvent and simplify business accounting through brilliant technology, working with a thriving community of entrepreneurs, business owners, tradespeople, accountants, partners and developers. As a FTSE 100 business, we are active in supporting our local communities and invest in making a real difference through the philanthropy of the Sage Foundation – not only financially but through the participation of colleagues who are also empowered to give to the causes that matter to them.
Job Title: Sage X3 Technical Support Consultant (Distribution & Manufacturing)
Overview:
A technical support consultant will work in a support role providing support throughout the company and Business Partners.
Responsibilities:
· The person will be thoroughly knowledgeable about all aspects of Sage X3 software
· Competent in working with operating systems and database schemas.
· Would need to bevery comfortable with business processes and terminology and very good at engaging and working with people at all levels in an organization.
- Provide technical support and consultation to Business Partners
- Assisting Business Partners over the phone to resolve Sage X3 or Sage Add-ons software issues.
- Work with Business Partners and management to determine appropriate system configuration and setup.
- Analyse and troubleshoot Sage X3 issues raised by Business Partners and resolve technical problems, documenting ticket actions and resolutions.
- Conducting professional training Courses on Sage X3 modules and Add-ons
- Testing of new software for bugs
- Product demonstrations at workshops and conferences
- Conduct technical audits of new installations before Go-Live
- Classify, escalate and coordinate problem resolution
- Continuously update technical knowledge and learn new products and feature sets
- Document delivered solutions and update the knowledge database
- Provide mentorship to junior consultants
- Other duties as assigned.
Qualifications:
· Sage X3 product specialist certification or similar level on other products
· MS SQL ,Oracle database installation and administration
· Linux / Unix / Windows Servers administration and configuration
· Object Oriented – C#, Java and Visual Basic programming
· Previous experience with distribution and manufacturing will be an advantage
How to Apply
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