Latest Jobs in a Baking Industry in Nigeria

Skill Enhancement Centre (SENCE) Limited – Our Client, a Baking Industry needs the service of a Customer Service Officer whose responsibility is to serve customers by providing product and 
service information; and also resolve product and service problems.

We are recruiting to fill the position of:

Job Title: Customer Service Officer
Location: Nigeria
Job Description
Essential duties and responsibilities include the following. Others may be assigned:

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Process orders, forms, and requests
• Organize workflow to meet client timeframes
• Direct requests and unresolved issues to the designated resource
• Manage client’s records
• Obtain and evaluate all relevant information to handle product inquiries.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Competencies:

• Service Oriented: Treats customers courteously, responds to customer requests in a timely manner.
• Proactive: Proactively identifies customer needs
• Problem solving: Takes responsibility to resolve customer complaints.
• Flexibility/Adaptation – Demonstrates flexibility in work practices, procedures or processes; Shares information, resources, and ideas and works actively to resolve conflict to a positive outcome. – Adapts to change, open to new possibilities, handles pressure and adjust plans to meet changing needs.
• Emotional Control: Ability to maintain a rational and objective demeanour when faced with stressful or difficult situations or client

Knowledge and skill Requirement

• Applicant is required to have 2 years progressive customer service or direct marketing experience.
• Ability to work well under pressure and be able to juggle many projects simultaneously.
• Excellent interpersonal skills
• Excellent communication skills.
• Smart and fast thinker, able to handle unexpected situations.

Person Specification:

• Exposed
• Passionate for customer satisfaction
• Problem solver
• Meticulous
• Flexible
• Quality conscious
• Time conscious

How to Apply 

Click here to apply 


Job Title: Marketer
Location: Lagos, Nigeria
Job Description
Essential responsibilities are listed below. Others may be assigned: 

• Take step to measure , enhance, and enrich the position and image of Organization through various goals and objectives
• Ensure brand messages are consistent
• Gather and analyse customers insights
• Nurture and enrich all external perception of the company and growth of market share
• Engage consumers on social media
• Deepen relationship with all media to ensure the most effective messaging and positioning of Organization
• Lead all areas of content generation and production across all media platform
• Collaborate with sales to develop strategic partnership activities and implement the execution framework and strategic plan on identified opportunities
• Develop and lead a marketing team that will develop, execute new concepts, business models, channels and partners to position Organization as innovator and leader
• Plan marketing and branding objectives
• Expand product solutions and offerings
• Prepare marketing strategies alongside subordinate staff
• Analyse marketing trends and recommend changes to sales campaign
• Prepare and adhere to budgets
• Oversee creation and delivery of press releases advertisements and other marketing materials
• Design print ads and publications

Knowledge and skill Requirements

• A university degree in a management field
• Research and report writing skill
• Demonstrated ability to lead and manage a successful sales focussed team
• Must be IT savvy
• Excellent Financial and Business acumen
• Clear strategic mindset and analytical
• Networking skills
• Persuasive skill
• Ability to communicate, present and negotiate at all levels
• Ability Identify Customer Needs and Challenges
• Not less than 5 years marketing experience in a related industry
• Professional certification is an added advantage
• Excellent attention to details
• Ability to design promotion with its modalities in place
• Marketing and project development skill
• Prospecting skill and sales planning
• High level contract negotiation experience

Competencies:

• Analytical- Being analytical. Having knowledge of vast amount of data available and use data in revealing consumer behaviour
• Critical thinking – Ability to analyse situations or statements and determine their validity use of critical thinking to breed creative thinking to solve problems
• Project Manager – Skill in team building and utilising resources to achieve set goals
• Networking System – Ability to integrate systems and see how the relationship between all the parts of the marketing plan work and mange them effectively
• Technical Savvy – Ability to use the social media and IT to engage customers and deliver service
• Team work- Ability to comfortably collaborate with clients and colleagues as a team

Person specification:

• Quality conscious
• Creative
• Flexible
• Passionate for customer service
• Team worker
• Exposed
• Time conscious
• Problem solver

How to Apply 

Click here to apply