International Facilities Services Limited, is an international facilities management company operating global standards to wide range of clients in Nigeria, Ghana, South Africa and the Middle East.
We are recruiting to fill the position below:
Job Title: Marketing Manager
Location: Lagos
Job Objectives
To market and sale the company’s solutions and services, manage clients relationships and gather useful information to aid pricing and sales strategy development; Provide leadership to the sales team.
Roles and Responsibilities
Support the C.O.O in defining Sales & Marketing strategies/plans.
Carry out and review market analysis to determine customer needs, sales volume potential and pricing dynamics that will meet the Company’s goals;
Gather market, competitors’ and customer information from the field and interpret in sales planning and strategy duties;
Sell the Company’s services and technology solution directly to potential customers
Resolve customers’ complaints on sales delivery and other related issues, work closely with the service delivery team;
Represent the Company at events and trade meetings to market its services;
Develop new businesses through prospecting, qualifying, selling and closing deals across the real estate, pharmaceuticals, FMCG, telecoms, banking, manufacturing and government agencies
Track customer information, forecasts and reports;
Act as contact between the company and existing and potential customers;
Develop and maintain relationships with relevant trade groups, professional associations, non-governmental and governmental organizations, regulators on behalf of the company;
Liaise with the marketing agencies appointed by the company to drive marketing campaigns as defined in the marketing plan;
Support the unit head in coordinating the activities of the department;
Any other activities as may be required by the company from time to time.
Key Performance Areas:
Percentage of business leads converted to Sales
Cost associated with sales/lead acquisitions
Customer Lifetime Value: Customer retainership
Rate of sales target actualization
Sales revenue
Success of marketing campaigns and impact on company’s brand equity and customer base
Qualifications
B.Sc + 5 years relevant experience.
Job Title: Human Resource Manager
Location: Lagos
Job Description
Develop and implement HR strategies and initiatives aligned with the overall business strategy
Support current and future business needs through the development, engagement, motivation and preservation of human capital
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
Bridge management and employee relations by addressing demands, grievances or other issues
Nurture a positive working environment
Manage the recruitment and selection process
Oversee and manage a performance appraisal system that drives high performance
Maintain pay plan and benefits program
Assess training needs to apply and monitor training programs
Report to management and provide decision support through HR metrics
Ensure legal compliance
Job Title: Marketing Officer
Location: Nationwide
Job Summary
To support the achievement of marketing and business development targets by creating awareness about the company’s products and thus increasing turnover and market share
Roles & Responsibilities
Assists in the implementation of business development marketing strategies, plans, policies and procedures to increase profitability.
Supports in enhancing market presence and competitive performance of company services
Supports the overall marketing objectives of the business in Lagos, Abuja, Port Harcourt and Kaduna as the regional Sales Hubs for the company.
Assists in assessing and conducting market research to determine the marketing potential of new and existing business locations, available customers and makes recommendations to Marketing Manager
Makes marketing calls, responds to and follows up on marketing enquiries
Conducts market research and analysis of market performance of company products to monitor customer preferences/satisfaction and identify new markets for all company products
Assist business heads to conceptualise and develop new service lines based on market research outcomes.
Gears all activities towards building new and sustainable markets to cushion existing business towards company’s objectives.
Obtains and records customers’ complaints and follows up to ensure prompt resolution
Organizes and maintains customer files/record system, filing correspondence and other documentation
Reports to the Marketing Manager on all marketing activities including progress on achievement of set targets
Key Performance Areas:
Percentage of business leads converted to Sales
Cost associated with sales/lead acquisitions
Rate of sales target actualization
Sales revenue
Relationship Development and Management.
Requirements
BSc + 3 Yrs Cognate experience.
Job Title: National Operation Manager
Location: Nationwide
Job Description
He will be responsible for helping to achieve the company’s target through the proper management of all site operations, Support Functions of the company by improving the operational systems, processes and policies.
Ensure efficient synergy of all components of operational excellence using best operational processes, safest acceptable standards and the right equipment to sustain quality of services above 100% at all times.
Duties
Managing the admin and procurement department supervising their processes to suffice cost effective, timely availability and supply of needed materials.
Ensuring availability of the right manpower, competence, skill, knowledge, equipment and tooling required in order to achieve operational targets for the company.
Develop and implement effective operational procedures and instigate compliance for continuous improvements.
Manage all activities in Operations department for efficient smooth delivery.
Co-ordinate between departments for efficient utilisation of resources.
Oversee the new and existing businesses in a projectivised manner geared towards safe, secure and quality output on time and within budget.
Ensure efficient utilization and appropriate allocation of all Personnel.
Establish goals and objectives for self and team and implement accordingly to help support, improve job performance (experience, ability, competence).
Ensure incoming supplies are processed and managed appropriately according to company procedure.
Ensure accurate and effective inventory management of the in house stores and location stores.
Ensure all are properly maintained in a scheduled and preventive manner to guide against undue breakdown or damages.
Ensure all operational recruitment and employment is carried out in accordance to company procedure and in an effective manner to prevent human resource related operational challenges.
Ensuring that the appropriate systems and processes are developed to measure monitor and manage staff performance.
Ensure staff’s understanding of client needs and maintain liaison with client’s key staff and all level stakeholders.
Plan and implement periodic consultation/operational meetings with clients
Implement QA/QC procedures for all business in liaison with Project department to set minimum acceptable standards.
Resource (personnel and equipment) co-ordination in close liaison with the Technical and Training manager
Host weekly /daily operations meetings and drive transparent communication between all departments.
Key Performance Areas:
Operational Management and Leadership.
Operational strategizing
Logistics management
Relationship Development and Management.
Contract/Project Management.
Marketing/Business Development.
Financial Performance and Revenue Assurance
Qualifications
B.Sc + MSc + 7 years relevant experience
How to Apply
Interested and qualified candidate should forward their CV’s to: jobs@ifs-ng.com
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