Fresh Job Opportunities at MainOne Cable Nigeria

• The Network Access project manager will be responsible for the initiation, planning, execution, monitoring and closure of designated projects within MainOne. The position entails being accountable, on-time and on-budget for service delivery and relationship management with clients.
• Be the primary contact person for designated accounts, planning and managing the overall business relationships between them and Main One.
• Manage planning and operations teams and external contractors during project execution.
• Manage and co-ordinate support and service engineers in attending to customers’ service requests and resolving same within SLA lead times with the aim of meeting Key Performance Indices (KPIs).
• Ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle.
• Defines clearly project objective.
• Strategic planning for contract management and retention
• Escalates project issues in a timely fashion.
• Plan and manage customer meetings, resolving internal and external issues.
• Build and maintain key client relationships in order to grow and retain existing accounts by presenting need specific solutions based on business requirements.
• Liaise with cross functional internal units; Sales, Marketing, Technical, Legal, Finance etc, to manage and coordinate implementation of agreed tasks within defined timelines.
• Strategic planning to ensure constant alignment with the long term organizational goals.
• Coordinate the installation of network equipment at customer premises.
• Provides the executives with ad hoc and periodic Project environmental reports specifically to do with project costs, lessons learnt and risks
• Responsible for the implementation of current product portfolio and new products.
• Build and maintain productive business relationships with the decision makers to understand the Customers’ strategic direction and explore opportunities for MainOne to gain a larger share of the Customers’ wallets.
• Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for Main One
• Other responsibilities as may be directed to carry out by the supervisor.

Contacts:

• You will be required to work closely with the IP Operations team, as well as the Product Development and the rest of the Commercial team.

Qualifications, Skills  & Competencies

• A  B.Eng. / B.Sc./B.Tech. or other first Degrees in relevant disciplines.
• MBA will be an added advantage
• At least 7 years post National Service work experience.
• Must have experience in managing telecom projects, Business Development and Client relations.
• At least five (3) years’ experience in a project management role.
• PMP or Prince2 project management methodology will be an advantage.
• Certification in CCNA also an advantage.

Demand on the job

• Strong Industry Knowledge
• Proficient use of Microsoft Office suite
• Outstanding Process and Systems Documentation
• Attention to Detail
• Highly Organised
• Conflict Resolution
• Presentation Skills
• Excellent Communication skills
• Highly Organised
• Team Oriented and Leadership
• High Tolerance for Stress
• Problem Management (analysis and resolution)
• Customer Service Orientation
• Relationship Builder
• High level of Integrity
• Time and Priority Management Skills.
• People Management and Negotiation skills.
• Superior analytical Skills.
• Demonstrates independent ownership and management of tasks.
• Strong level of professionalism in dealing with highly confidential information
• Must have good knowledge of handling Telecommunication or Engineering projects
• Proficiency in the use of relevant computer applications for financial reporting and project management.

• Conduct research on sector and industry events.
• Conduct research on Competitive offering and Managed Security Providers.
• Identify areas of product improvements, concerns and recommend corrective actions.
• Share new product ideas and concepts with Product Manager to meet revenue goals.
• Stay abreast with latest product development tools and techniques.
• Support product innovation and work with cross-functional teams to identify, develop and commercialize products and services that will meet customers’ evolving needs.
• Work in conjunction with the Product Development Manager on unique Managed Security products portfolio that present MainOne with a competitive advantage in the market space.
• Work with cross-functional teams to identify options and recommend solutions for product feature and functionality rollouts; this includes the IT, Network Planning, Information Security and Sales teams.
• Monitor the product development process to ensure the requirements are being met and the products meet project objectives/customer expectations.
• Conduct and analyze market research to identify consumer attitudes, category/concept opportunities, and assist in new product decision-making or enhancements to existing products.
• Analyze customer requirements and provide optimal product development solutions. Assist with media campaigns, development of content and costing of programs

Supervision:

• To work directly under the supervision of the Connectivity Product Manager. 
• Contacts: Under the supervision of the Senior Manager, you will be required to engage with various functions within the organization as well as external vendors

Qualifications

• B.Sc in any Business related field.
• 0 – 3 years’ experience including product development, research and analysis.

Competencies:

• Business Case Development
• Business Acumen
• Commercial Focus
• Keen Interest in Technology Trend
• Strong communication skills
• Excellent feedback ability
• Problem-solving capabilities
• Team Work
• Knowledge of data and information security.

• To be responsible for the efficient running of the Network Operations in its prime role of providing operational and maintenance support for the Main One Network & Data Center (‘Main One’) and its interfaces with interconnecting transmission facilities.

His specific responsibilities shall include the following:

• Ensure network availability of 99.99 %.
• Ensure world class network performance monitoring and that system/component/service outages are escalated within set or agreed timelines.
• Manage, coordinate and support network performance management systems for delivery on required network service levels. In addition, effectively implement an end-to-end fault management process companywide, ensuring that network mean time to repair (MTTR) is within agreed objectives.
• Ensure the location of any fault occurring on the network is determined, diagnosed, and rectified by instigating and monitoring the necessary fault remedial activity.
• Work with engineering teams to formulate, test and implement restoration plans for use in the event of network outages.
• Formulate preventive equipment maintenance plans for the different elements that make up the Main One Network.
• Maintain all network, customer and process documentation, including but not limited to design documents, AS-built documents, network availability, and spares holding location and availability.
• Have efficient and documented routines/ procedures with all concerned parties like infrastructure providers, connectivity providers, vendors, contractors, implementation and engineering/planning teams.
• Provide relevant information for billing capacity utilisation, network O&M costs, SLA credits etc.
• Coordinate the daily operational activities as performed by the various Cable Station managers and their staff and ensure that each Cable Station Manager is aware of the status of the system at all times.
• Ensure the surveillance, organization and motivation of all the team members of the Network Operations team.
• Establish, implement and continuously update the quality procedures and processes for the Network Operations.
• Prepare annual budgetary plans for the Network Operations team comprising of GNOC, Field Operations, Operations Support & PoP Facility Management.
• Provide the CTO with reports of Network Operations performance on a scheduled basis.

Qualification

• A Bachelor’s Degree in Information Technology/ Electronic Engineering or a related course.
• Minimum of 12 years work experience with 8 years in Operations and Maintenance field, managing NOC environments preferably for a large ISP, telecommunications or data centre company.
• Great working knowledge and hands on experience with SDH, DWDM, MPLS, TCP/IP based network technologies and solutions

Competencies Required:     

• Formal knowledge in Network transmission technologies with advanced network management systems.
• Very good research & writing skills.
• Analytical thinking. 
• Strategic thinking, problem solving and team management skills.
• Result orientation; strong commitment to provide top-rate service to internal and external customers.
• Leadership and self-management skills.
• Relationship Management.
• Excellent listening, judgement and communication skills.
• Very good planning and organization skills.