Contact Solutions Limited (Consol) is the leading provider of Contact
Centre Services & Customer Management Solutions in Nigeria. We offer
a full range of services to drive sales growth, customer services and
back office customer management operations.
Job Title: Contact Center Agent
Job Duties/ Responsibilities/ Accountabilities
· Handle customer complaints or enquiries via telephone, emails or text messages.
· Provide customers with needed information and support
· Make outbound calls.
· Receive inbound calls
· Ensure that customers/callers are satisfied.
· Gather information from customers..
· Consistently ensure call(outbound/inbound) quality
· Contributes to team effort by accomplishing related results as needed.
· Exhibiting competent product Knowledge.
· Promote good listening skills.
· Manage length of calls.
· Utilize computer technology to handle high volume of calls
· Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
· Adherence to call script and call centre policies.
· Compile reports
Core Skills
· Communication (Wolof Language and English)
· PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing
· Excellent Communication Skills
· Customer Service Skills
· Excellent Telephone Etiquette
· Listening Skills
Generic Skills
· Customer Orientation
· Dealing with stress
· Goal Orientation
· Quality Orientation
· Adaptability
· Excellent Interpersonal Skills
· Detailed
· Resilience
· Smartness
· Integrity
Qualification
· Minimum of BSc. or HND in any field –
Minimum Experience
· Minimum of 1-2 years relevant work experience a the Contact Centre
· Working knowledge of appropriate CRM software and understanding of the Contact center industry
Grade
· Officer
How to Apply
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