PC Planet Srl is an IT company specialized in hardware infrastructure , multimedia installations and Diigital signage projects . We assist the public and private sectors for ensuring the processes of innovation and provision of high value-added services . We design and manufacture bespoke, museum installations, the multi-channel digital communication projects .
Job Title: Customer Care Personnel
Industry: Information Technology and Services
Employmentype: Full-time
Experience: Entry level
Job function: Human Resources,Customer Service
Job description
- Effectively manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs
- Build sustainable relationships through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
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