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Job Title: IT Network Administrator
Our client is a leading provider of innovative telecom services and network solutions for businesses in West Africa.
They have developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa. They have an opening for IT NETWORK ADMINISTRATOR
JOB PROFILE
The IT Network Administrator will work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. He/She will select and implement security tools, policies, and procedures in conjunction with the company’s security team, he/she will also liaise with vendors and other IT personnel for problem resolution.
Reports to the IT Technical Support Manager
KEY RESPONSIBILITIES
- Hands-on knowledge of cisco router/switches and firewall.
- Hands-on experience in Routing protocol, OSPF/EIGRP
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Basic understanding network service. DHCP, DNS, Proxy, NAT etc.
- TCP/IP network design and configuration
- Network Documentation skills
- Basic understanding of Voice over IP technology (Cisco preferred)
- Hands-on experience in Enterprise wireless implementation
- Knowledge of Microsoft Active Directory and Windows server operating system
- Ability to demonstrate knowledge of IT security skills in Encryption, Endpoint protection, Email protection
- Basic knowledge of MS- Exchange.
- Sound knowledge of TCP/IP, IPv4 and CIDR
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide Level-2/3 support and troubleshooting to resolve issues
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team
- Liaise with vendors and other IT personnel for problem
KEY REQUIREMENTS
- Process driven, with strong analytical and planning skills.
- Technical & Professional proficiency
- Strong coaching and team leadership skills
- Very good problem solving skills
- Excellent customer service orientation.
- Vendor relationship and negotiating skills.
- Business communication and project management skills.
- Ability to communicate effectively with relevant areas of the business.
- Knowledge of and experience with: Information systems, Unix/Linux, Windows AD, ERPs, LANs/WANs; Windows Server Environment, Microsoft SQL Server; Microsoft Exchange; Internet Information Services; Oracle; Web design, software development languages; backup systems
- Minimum HND/BSc. Degree in Computer Science or in a related discipline.
- 3 – 5 years networking, database and Security industry experience.
- CCNP in Routing & Switching a plus
How to Apply
Job Title: Operations Support Analyst
Job Description
Our client is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Since its launch, our client has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa. They now have an opening for Operations Support Analyst.Summary:
Under the supervision of the Operations Support Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management operations.Responsibilities:
- Operations Support Analyst will drive operational process & policy definition, improvements, documentation, and compliance management for the technical department. Candidate will lead and coordinate across the business to understand, define, & document operational processes and will also aid in metrics definition, gathering, and analysis as it relates to process management.
- Accountable for daily implementation, governance and reporting of the Problem Management process throughout the network and ensure efficiency and compliance of the process in order to minimize the impact and risk of re-occurrence into the network.
- Ensure that standardized methods and procedures are used for efficient and prompt handling of all network changes in order to minimize the impact of change upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.
- Maintain, track and ensure the operational spares management procedure and ensure the effectiveness of the controls and fulfillment of the procedure.
- Oversee the existing operations reporting architecture, whilst identifying areas of operational improvements and facilitating the implementation of recommendations.
- Participate in systems and process tools validation(OSS/BSS) for Service assurance and fulfillment management as required to achieve SLAs & KPIs.
- Facilitate workshops, seminars, meetings and lead discussions across functional teams, including upstream and third party partners to close up process gaps.
- Undertake in any other adhoc activity as assigned by the Operations Support Manager.
Desired Skills and Experiences:
- BSc. in Information Technology/Computer Science/Electrical & Electronics engineering.
- MSc or MBA will be added advantage.
- Minimum of 3 years’ work experience in a Telecommunication or ISP environment with good knowledge on network communication (SDH, OSP, IP, MW and networking protocols).
- Good understanding and use of data reporting tools, ability to interpret trouble ticketing data and effectively present analysis with zero tolerance error.
- Ability to implement KPI dashboard, 3rd party SLA computation and other metric calculation for network operations reporting. And drive change management life-cycle, including chairing the CAB and effective coordination of change across multiple functions.
- Ability to facilitate workshops, seminars, meeting and lead discussions across functional teams, including upstream and third party partners to close up action gaps.
- Knowledge of process management framework (e.g ITIL, eTOM. Etc.) and ISO 9001 and ISO 27001 management systems.
- Knowledge on Six sigma and project management methodologies.
- Ability and willingness to work round the clock when required, and meet tight deadlines.
- Ability to interpret Trouble Ticketing data and effectively present highly sophisticated analysis and findings.
- Good research skills
- Excellent communication skills
Job Title: Marketing Analyst
Our client is a leading provider of innovative telecom services and network solutions for businesses in West Africa.
They have developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa. They now have an opening for Marketing Analyst
JOB PROFILE
The Marketing Analyst will join the team and assist the team in the effective implementation of marketing operations targeted at providing strategic support to the sales team, creating top of mind awareness for the company and uphold the company’s stellar reputation.
Reports to Head of Marketing
KEY RESPONSIBILITIES
- Provide support to the sales team in terms of providing them with Data Sheets, updated sales presentations etc.
- Provide support to the PR and Digital Communications Team in terms of ideation and generation of content for releases, features, videos, infographics etc.
- Assist the team with relevant research on the industry and products when required
- Coordinate the engagement and lead generation process from events or sponsors.
- Updating the company’s Collateral such as sales presentations, brochures, invitations etc.
- Undertake direct mail campaigns by liaising with the Product Marketing Specialists to push out content specific to their area to keep customers informed of products and services
- Compile the Newsletter on a monthly basis and sending it to prospects and customers to keep them abreast on news and information regarding the company
- Coordinate the Brown bag sessions as a learning tool. Schedule weekly sessions where we focus on a topic and educate the Marketing and Sales Team.
- Provide monthly reports on the sessions to line manager.
- Coordinate quarterly feedback sessions to gain insights on the sessions
- Provide support for Events in terms of the Guest List. Coordinate the invitation process- through physical invites, emails and SMS
- Provide updates to the Marketing and Sales Team on attendance and begin follow up with the sales team on the customer engagement process.
- Provide bid support by providing budgetary pricing to international providers.
- Liaise with Technical sales and the Pricing team to get delivery components and pricing
- Manage the company’s database and segment according to sectors and Account Managers. This database is used for Direct Mail campaigns.
- The database is updated after each marketing activity and shared with immediate line manager on a quarterly basis.
KEY REQUIREMENTS
- Experience in strategic planning, marketing and promotions.
- Very good understanding of the telecommunications market.
- Excellent oral & written communication skills.
- Proven abilities to create content via feature articles, press releases and video scripts.
- Strong project management and delivery skills, with the ability to multi-task and effectively set priorities within tight deadlines.
- Demonstrated ability to lead people and get results through others.
- Very good planning, organisational and analytical skills
- Time management and skills & ability to work well under pressure
- Bachelor’s degree in Business Administration, Marketing or other relevant field.
- MBA Preferred
- Professional qualification in a related field will be an added advantage
- 1 – 5 years’ work experience in a Marketing role.
How to Apply
Job Title: Network Access Project Manager
Job Description
Our client is a leading provider of innovative telecom services and network solutions for businesses in West Africa.
Since its launch, our client has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa. They now have an opening for Network Access Project Manager.Summary:
Since its launch, our client has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa. They now have an opening for Network Access Project Manager.Summary:
The Network Access Project Manager will be responsible for the initiation, planning, execution, monitoring and closure of designated projects within the organisation. The position entails being accountable, on-time and on-budget for service delivery and relationship management with clients.Responsibilities:
- Be the primary contact person for designated accounts, planning and managing the overall business relationships between them and the client.
- Manage planning and operations teams and external contractors during project execution.
- Manage and co-ordinate support and service engineers in attending to customers’ service requests and resolving same within SLA lead times with the aim of meeting Key Performance Indices (KPIs).
- Ensure the agreed project management methods, standards and processes are maintained throughout the project life cycle.
- Defines clearly project objective.
- Strategic planning for contract management and retention
- Escalates project issues in a timely fashion.
- Plan and manage customer meetings, resolving internal and external issues.
- Build and maintain key client relationships in order to grow and retain existing accounts by presenting need specific solutions based on business requirements.
- Liaise with cross functional internal units; Sales, Marketing, Technical, Legal, Finance etc, to manage and coordinate implementation of agreed tasks within defined timelines.
- Strategic planning to ensure constant alignment with the long term organizational goals.
- Coordinate the installation of network equipment at customer premises.
- Provides the executives with ad hoc and periodic Project environmental reports specifically to do with project costs, lessons learnt and risks.
- Responsible for the implementation of current product portfolio and new products.
- Build and maintain productive business relationships with the decision makers to understand the Customers’ strategic direction and explore opportunities for the client to gain a larger share of the Customers’ wallets.
- Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for the client.
- Other responsibilities as may be directed to carry out by the supervisor.
Desired Skills and Experiences:
- A B.Eng. / B.Sc./B.Tech. or other first degrees in relevant disciplines.
- MBA will be an added advantage
- At least 7 years post National Service work experience.
- Must have experience in managing telecom projects, Business Development and Client relations.
- At least five (5) years’ experience in a project management role.
- PMP or Prince2 project management methodology will be an advantage.
- Certification in CCNA, also an advantage.
- Proficient use of Microsoft Office suite
- Outstanding Process and Systems Documentation
- Attention to Detail
- Highly Organised
- Conflict Resolution
- Presentation Skills
- Excellent Communication skills
- Highly Organised
- Team Oriented and Leadership
- High Tolerance for Stress
- Problem Management (analysis and resolution)
- Customer Service Orientation
- Relationship Builder
- High level of Integrity
- Time and Priority Management skills.
- People Management and Negotiation skills.
- Superior analytical skills.
- Demonstrates independent ownership and management of tasks.
- Strong level of professionalism in dealing with highly confidential information.
- Must have good knowledge of handling Telecommunication or Engineering projects.
- Proficiency in the use of relevant computer applications for financial reporting and project management.
How to Apply
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