Job Vacancy at Kings Elite Media

Job Title: Social Media and Client Service Manager

• We’re looking for a social media and client service manager to grow our followers, engage and retain them, and help convert them into leads, customers, and active fans and promoters of our company.
• You should have command of best practices and trends in social media marketing, enjoy being creative, and understand how to both build and convert a digital audience.
• You will also manage client’s social media accounts, to expand their digital footprint, awareness, subscribers, and leads. This role requires a high level of creativity, attention to detail, and project management skills.
• You will be responsible for meeting clients for sales presentation and client support services.

• Build and manage the company’s social media profiles and presence, including Facebook, Twitter, LinkedIn, Google+, Instagram, and potentially additional channels (Snapchat, Periscope, Vine, etc.).
• Create shareable content appropriate for specific networks to both spread our brand and our content and links.
• Listen and engage in relevant social discussion about our company, competitors, and/or industry, both from existing customers and leads and from brand new audiences that don’t yet know us.
• Run regular social promotions and campaigns and track their success, ranging from Twitter chats, to Google+ Hangouts, to LinkedIn conversations, as well as the content and links posted through these and other channels.
• Work alongside other marketers and content producers to help distribute content that educates and entertains our audience.
• Drive consistent, relevant traffic and leads from our social network presence.
• Establish and cultivate relationships with company’s clients
• Explore new ways to engage and new social networks to reach our target buyers.
• Communicate courteously with clients and staff members by email, letter and face to face
• Respond to enquiries and ensure that clients need are met
• Receive, sort, distribute and keep accurate records, of incoming and outgoing correspondences with clients
• Co-ordinate and organize booking of meetings and appointments

• Excellent communication skills.
• Proficiency in the use of computer – internet skills including e-mails, group messaging, MS office (word, excel, outlook, access)
• Highly organised and ability to cope with competing demands
• Excellent phone and email etiquette
• Active and well-rounded personal presence on social media, with a command of each network and their best practices.
• Excellent communicator and creative thinker, with an ability to use both data and intuition to inform decisions.