Latest Jobs at Mercy Corps

Mercy Corps, An International Humanitarian Organization is looking for a suitable candidate to fill very strategic positions within our humanitarian team. We are looking for motivated individuals, who is enthusiastic about the work we do and is looking to work within a dynamic team.

Job Title: Program Assistant –YOU-SB

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• Coordinate all activities and update on the progress of You-SB presence at the country head office.
• Work with the Communication and Reporting Officer to design, develop, and deploy Information, Education, and Communication materials including newsletters and bulletins for effective visibility of the program donor and Mercy Corps.
• Develop monthly forecasts and track the budget of supplies and equipment to ensure timely/prompt implementation of all You-SB activities.
• Will represent Mercy Corps at official functions and occasionally update a range of stakeholders on the goals and activities of the You-SB.

• Collate beneficiary data from the field, including following up to ensure documentation from the field office in Maiduguri is processed on time.
• Ensure that the payments that will guarantee the smooth implementation of the program.
• Analyze feedback from partners, employees, and beneficiaries and ensure that potential complaints are resolved promptly.

• Provide timely feedback to the department’s leadership on agreed landmarks through monthly, quarterly, and periodic reports as necessary.
• Maintain and continually update documentation for the You-SB project (Google Drive and physical files).
• Act as the procurement focal person, ensuring all You-SB procurements are made appropriately and on time, and follow up to ensure delivery to the requesting source.
• Other duties as assigned by the team.

• Qualifications in any of the social sciences, or relevant field, with a strong foundation in development and CVE programming preferred.
• Minimum 1-2 years of work experience in a related role.
• Fluency in English and Hausa are required. Knowledge of Kanuri is a plus.
• Knowledge of program development, implementation, and reporting.
• Familiarity and experience working in conflict zones and fragile communities is a plus. 

Job Title: Communication and Reporting Officer –YOU-SB

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• Develop strategies for managing knowledge generated from implementation of the You-SB program under each output.
• Make recommendations to enable smooth management of information.
• Facilitate orientation sessions to acquaint staff on agreed strategies and on how to do proper documentation.
• Regularly review You-SB data collection and reporting procedure and provide technical assistance.
• Coordinate internal and external reviews of information collected and lead the analysis of findings, with a strong emphasis on learning.
• Participate in the preparation of high-quality quarterly and annual reports.
• Lead advocacy campaigns to increase the ability of CSOs to lead assessments and engage with state actors, community leaders, and at-risk groups to ensure sustainability.
• Work closely with religious leaders to support campaigns to sensitize communities in preparedness for reintegration of former members of violent extremist groups.

• Actively participate in meetings and processes to promote effective program management for partners and staff.
• In close collaboration with MEL Manager and program teams, define customized learning and capacity development plans according to You-SB staff and project needs.
• Problem-solve with others to address shortfalls in MEL and information management that affect program implementation.
• Participate in M&E-related working groups and maintain close working relationships with MEL counterparts in other relevant international NGOs, local NGOs, and associations in Nigeria.
• Will work to strengthen civil society’s capacity to collect, analyze, and disseminate data to track and promote public discourse on drivers of instability and potential threats to stability.

• Update and manage electronic and hardcopy filing system of reports, in close cooperation with program team.
• On a bi-weekly basis, compile activity reports and share them with the team. This includes standardizing format and vocabulary. Ensure a high quality of reports in terms of format and English.
• Assist the Project Manager in written correspondence to officials, NGOs, and other organizations. Maintain a file of all official correspondence.
• Visit all program sites at least twice a month. Stay up to date on activities in all communities and on any problems and initiatives. Should have a strong, working knowledge of all program activities and beneficiaries.
• Monitor daily program activity to provide weekly overviews to the MEL Manager/PM on progress, challenges, and suggestions.
• Take comprehensive minutes at meetings.
• Data-entry of program information, as assigned. Develop charts, statistical reports, and data-bases as required by MEL/Program Manager.
• Track project development throughout the target locations.
• Coordinate training plans with partner staff, identify training needs, and develop, implement, and maintain a training plan.
• Information Management and Knowledge Sharing
• Develop donor reports and design a system that will ensure project documentation is consistent, accessible, and available.
• Make recommendations on dissemination of information about the organization’s best practices to internal and external audiences.
• Lead development of appropriate knowledge products and develop dissemination plan in collaboration with the MEL Manager.
• Utilize internal Mercy Corps global online information-sharing resources to enhance organizational learning.
• Support the collection, alignment, and reporting of relevant program indicators as part of Mercy Corps’ global Mission Metrics initiative.
• Make performance results available to relevant program teams so that they can be used for continuous improvement.
• Advise the MEL team on areas of improvement.

• Postgraduate degree in development studies, communications, social sciences, or other relevant field, with a strong foundation in Knowledge Management, Communication, and Research.
• Minimum 3-5 years of communications, media and media relations experience with private sector, NGOs, UN and/or government; particular experience working with radio outlets, messaging campaigns and advocacy is preferred.
• Experience in reporting and editing.
• Experience working with/for UK Department for International Development (DFID) or other donors.
• Fluency in English and Hausa required. Kanuri strongly preferred.
• Familiarity and experience working in conflict zones and fragile communities is preferred.
• Supervisory Responsibility: N/A. Reports directly to Deputy Project Manager
• Works directly with: The Monitoring, Evaluation, and Learning Officer

Job Title: Deputy Program Manager –YOU-SB

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• Review and revise the strategic plan, in the light of new opportunities (particularly for innovative action) and create an environment where alternative viewpoints are welcomed.
• Play an active role in identifying new initiatives that foster and/or improve strategic objectives of the country office, whether utilizing existing resources or requiring program/project development, in coordination with the Project Manager.

• Ensure effective implementation of the You-SB program, including meeting deliverables on time, within budget, and according to Mercy Corps and DFID standards.
• Ensure that You-SB is responsive in strengthening local capacities to implement evidence-based, community- led projects that address the drivers of instability in the region. This also includes working with implementation partners that are aligned with Mercy Corps principles, values, and strategic plan.
• Ensure the You-SB team adheres to DFID’s VfM principles (i.e. economy, efficiency, effectiveness, and equity).
• Monitor adherence to grant agreement, Mercy Corps and DFID policies and procedures, and relevant external rules and regulations.
• Oversee performance of partners and stakeholders and conduct frequent field visits to all project sites in the three Local Government Areas (LGAs) (Maiduguri, Biu and Damboa) in Borno State.
• Resolve partners’ problems as needs arise.
• Prepare specific conflict analysis reports on a periodic basis, either thematic or geographic in focus, based on the specific need and relevance.
• Serve as a hub for reporting of incidents from staff and partners.
• Meet with the government, civil society, security, donor, media, and private sector on a regular basis to collect necessary information.
• Provide advice to the Country Director/Project Manager on unfolding conflict dynamics.
• Contribute to the proposal and report writing processes by writing contextual analyses.

• Demonstrate flexibility, resilience, and the ability to maintain positive relationships and composure.
• Maintain high ethical standards and treat people with respect and dignity.
• Demonstrate an awareness of his/her own strengths and development needs.

• Facilitate the achievement of performance-based targets and outcomes and lead efforts to design effective, proactive, and iterative M&E systems following DFID’s logical framework.
• Oversee the production of high-quality reports on all aspects of the You-SB program in a timely and efficient manner.
• Ensure that M&E team members focus on assisting the program to generate practical information that can be used for ongoing program decision-making while also capturing results at the impact level.

• In close coordination with the Mercy Corps Nigeria Country Director and the Project Manager,  represent Mercy Corps at government, donor, NGO, and other relevant events in the field,
• Coordinate activities with partners, civil society, government officials, traditional institutions, private sector actors, as well as with other Mercy Corps conflict programs in Nigeria.
• Proactively form strategic relationships with private sector actors who have the potential to complement DfID funding.

• Implement performance planning and management systems, establish performance expectations with team members, and regularly provide constructive feedback on team members’ performance.
• Promote accountability by conducting staff annual performance reviews and ensure that supervisory staff does the same. 
• Contribute to country team-building efforts and ensure the integration of all team members in the relevant decision-making processes.

• Coordinate with program, finance, operations, and administration staff to ensure effective systems are in place to support field activities including logistics (transport, warehousing and asset management), procurement, security, administration, and human resources.
• Help design operational policies and practices as needed and in accordance with DfID and Mercy Corps regulations.

• Master’s degree or equivalent in education, management, international development or other relevant field;
• A minimum of 4 to 5 years of experience, including 2 years in a senior management position, with experience working in in North-East Nigeria strongly preferred;
• Experience working in conflict mitigation, stabilization or similar programming;
• Experience managing and mentoring staff;
• Experience operating large, complex programs in an insecure environment is required;
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members;
• Strong understanding of DfID compliance issues; experience managing contracts and performance based payments is desired;
• Strong written and oral communication skills in English and Hausa required, including report development, writing and editing. Kanuri language skills is a plus.
• Strong management skills, with good understanding of relevant cross-cultural issues in a high security environment. Experience managing a multi-organizational team (international and national partners) is a plus.
• Experience coordinating with government partners to ensure program effectiveness and impact.

Job Title: Monitoring, Evaluation and Learning Officer –YOU-SB

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• Developing appropriate documentation to track grants to local partners.
• Assist to conduct assessments of local capacity.
• Provide training and support to local partners in administering and reporting.
• Regularly conduct project site visits in order to maintain current information for accurate documentation and reporting. 
• Assist in training colleagues and partner teams, as necessary.
• Any other duties related to grants and program reports.
• Assist the program implementation team in timely and accurate reporting to donors.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Other duties as assigned by the Program Manager

• Conscientious, with excellent judgment.
• Display an entrepreneurial spirit that is both creative and flexible. S/he will combine strong communication skills, creativity, initiative, participatory leadership and tactful decisiveness to assist in the development and implementation of MC Nigeria’s programming strategy. 
• Strong written and oral communication skills in English and Hausa required. Kanuri (or other major local language) language skills strongly preferred.
• Multi-tasking, prioritizing, problem solving and simultaneous attention to detail and strategic vision are essential.
• S/he must have the confidence, and humility, to work effectively with a large variety of people who will be diverse culturally, economically and in social status. 
• S/he must be sensitive to political and cultural nuance and able to consistently apply excellent judgment to a variety of demanding and fast-changing situations.
• Ability to foster solid working relationships with government counterparts, teammates, local partners, and others.
• Ability to work as part of a team and coordinate with project personnel.
• Strong organizational skills.
• S/he will have the ability to comfortably adapt to a quickly changing environment with a sense of urgency, humor, and curiosity.

Job Title: Program Officer –YOU-SB

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