The successful candidate will be expected to serves as a liaison between IT, Operations and the business line to facilitate process improvements, process development and process engineering. The individual will also be responsible for monitoring business processes and user needs, documenting business requirements in order to enhance as well as support new and existing bank initiatives.
The successful candidate must possess a good understanding of process improvements and industry requirements. He or she must also be able to act as a team leader and sometimes as project manager for assigned projects.
The successful candidate must be able identify, research and analyze process problems with new banking products, recommend changes, develop solutions with all concerned stakeholder.
KEY DELIVERABLES
Design, develop and manage the Bank’s business processes and procedures
Identify quick wins and come up with innovations that will improve the Bank’s business processes
Facilitate review sessions with stakeholder units
Design new processes based on defined metrics taking into consideration the peculiarity of relevant team’s operations
Document policies, procedures, standards, and processes in line with the financial industry and best practices
Collaborate with IT for the automation of relevant processes to ensure more efficient service delivery
Develop Business/Functional requirements for development of new applications.
Educational Requirements
Bachelor’s degree or foreign equivalent in Business Administration, Engineering, Computer Science, or closely related and 5 years of progressive, post-bachelor’s experience in the position offered or as a Business Analyst, or closely related occupation, in financial services/banking industry.
Experience Must Include
Utilizing Project Management tools to manage project requirements and to ensure application testing and execution adhere to quality standards;
Converting business requirements to technical specifications;
Utilizing Project Management Methodology to work on project deliverables and to ensure deliverables meet standards and processes;
Process improvement and optimization skills and best practices to define and develop project workflows involving customer care teams/tasks and enhancing business processes, and streamlining data integration
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