Hotel Bon Voyage is a luxury brand with the vision to be the best value for money hotel in Lagos, Nigeria. Located in the heart of Victoria Island, a modern up and coming district, the hotel overlooks the Kuramo lagoon perfectly placed to attract business travelers.
Job Title: Accommodation and Room Division Manager
Details: Roles and Responsibilities
To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.
To be aware of the days business both in Room Occupancy, Special Requirements and VIP needs.
Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
Issue keys, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift.
Check all work given to the Room Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to.
Excellent knowledge of how to inspect properties.
Regularly inspect guest rooms, public areas, and recreational area for cleanliness, appearance and also to make sure these areas are kept as per the hotels standard.
Ensure all Maintenance work in Bedrooms, Laundry and Public Areas are rectified prior to releasing rooms back to front desk.
Ensuring that accommodation is clean, well maintained and attractively presented.
Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
Ensure Guests and Hotel Laundry and Dry Cleaning is dealt to the standard laid down by the hotel management.
Maintain par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
Knowledge of local and company hygiene, health and safety regulations
Developing and utilizing check lists for regular preventative maintenance.
Developing and utilizing check lists for regular cleaning and upkeep.
Conduct meetings and training sessions as and when required.
Participate in the interview, hiring, training, and at times take disciplinary actions on team members.
To assist in the development and writing of Housekeeping and Front Office departmental standards and improved processes.
To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
Approving Duty rosters for housekeeping, front office and laundry always taking into account the hotel status (Arrival / Departure / Occupancy).
Monitor staff performance to ensure that guests are happy and that the hotel facility is well run
Minimise wastage of materials and energy through careful monitoring of staff.
Coordinating reception services on allocation of accommodation;
Liaising with other departments within the hotel, e.g. banquet catering or conferences;
Planning staff rotas and covering duty roster slots;
Train staff on answering guest enquires about hotel policies and services.
Working knowledge, skills and competencies and attributes.
Facility management knowledge and expertise
Relationship Management
Good team player
Excellent customer care and interpersonal skills coupled with a sense of humour and plenty of energy and stamina;
Should be able to work on own initiative and have the ability to lead and direct a large team
A hands-on management style and a willingness to undertake practical work when required
Strong communication skills
Excellent ability to motivate staff, delegate tasks and work as part of a wider team
IT skills and familiarity with databases and spread sheets for data analysis
Financial planning and budget management skills
Strong ability to remain diplomatic and pleasant, think on your feet and remain calm in a crisis situation
Ability to develop strong working relationships with other departments
Good knowledge of relevant policies and procedures relevant to the role, such as contract, housing, health and safety cleanliness practices and waste management
Flexibility and adaptability with good organisational skills
Ability to work under pressure and to solve problems
Supervisory or leadership skills.
Qualifications and Experience:
A Bachelor’s degree in Hospitality Management and/or diploma in hotel or other related field.
Proficient in Microsoft Office applications.
Experience in Hotel/Property Management Software’s,
Excellent Revenue Management Systems experience.
7 years managerial experience with a minimum of at least 3 to 4 years work experience as an Executive Housekeeper or Assistant Accommodation Manager within the hotel industry
How to Apply
Interested applicants should submit their resume to pa@hotelbonvoyageng.com
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