Front Desk Officer Job At Hotel Bon Voyage

Hotel Bon Voyage is a luxury brand with the vision to be the best value for money hotel in Lagos, Nigeria. Located in the heart of Victoria Island, a modern up and coming district, the hotel overlooks the Kuramo lagoon perfectly placed to attract business travelers.

Job Title: Front Desk Officer


Details: Job Description

Greet guests and ask if guests have a prior booking
Manage the registration process
Ask for identification and ensure that the provided credentials are accurate
Handle guest check-ins and check-outs appropriately
Take calls and provide information and transfer calls
Manage accurate accounting of all rooms
Provide guests with room keys and call for bellboys
Take reservations over the telephone, through emails and in person
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
Refer guests to appropriate departments to resolve complaints or provide suggestions
Compute bills and take payments
Up selling guest rooms and promoting hotel services
Maintain a clean and neat front desk area
Provide guests with directions around the hotel
Contact housekeeping and maintenance departments when a problem is reported
Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
Build strong relationships and liaise with all other departments for effective and efficient service delivery.
Check sort and foward mails

Requirement and Experience

. Smart and a computer literate, not more than 26 years

. Good written and verbal communication skills- English

Required Experience:

2-5 years
Minimum of B.Sc, Only female should apply.

How to Apply

Interested applicants should submit their resume to pa@hotelbonvoyageng.com