We are looking to recruit an exceptional Field Service Engineer for our client. The ideal candidate for this role must be able to communicate in the French language both in verbal and written forms; this is required as the individual will be in constant communication with indigenous French clients. The individual must have experience of installations, maintenance or service work, have gained vocational or polytechnic training or acquired a University degree and be familiar with mechatronics and PLC technology.
If you are a young Engineer with a few years’ experience providing field services to customers we want to hear from you. You will need to be proactive, be a team player, have a strong personal drive and place a high value on customer service. If you want to be part of a success driven multinational organization, this could be your next long term role. The ability for you to communicate in the French Language is a must.
Our client is a part of the Sub Sahara Africa Cluster (SSA) of a leader in the global packaging market. It is responsible for West Africa and consists of more than 20 countries within its market including Senegal, Ghana and Cameroun. We are currently looking to help our client fill the role of Service Engineer.
Job Title: Service Engineer
JOB DESCRIPTION – PTPFSE 01
The incumbent will be involved in executing preventive maintenance activities in line with the organisation’s global standard procedures and reinstate equipment into production environment according to defined expectations. The successful candidate will be part of a team but the majority of the time will be spent out working with customers. To be successful in this position the he/she must enjoy to work independently, remotely and to travel a lot, sometimes working outside of regular working hours (evenings and weekends), based on customer needs. He/she must have strong personal drive and interest in self-development. This position offers opportunities for a future long term career (even internationally), in a sustainable and mature market in a global company.
Key Roles and Responsibilities
- Execute installation tasks, assembling machines and conveyers.
- Execute preventive maintenance activities in line with Company’s global standard procedures and reinstate equipment into production environment according to defined expectations.
- Execute timely reporting of all discovered Technical Issues according to the QTIM processes.
- Execute installation of relevant rebuilding/upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations.
- Inform relevant Company’s staff about ongoing service activities as well as of any issues affecting the customer or the quality of the Company’s service. Inform about any business opportunity discovered at the customer through the relevant channels.
- Act as an ambassador for the Company at all times, ensuring and promoting good working relationships with the customer and that company’s reputation is sustained.
- Execute and complete all relevant reports in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done.
- Execute all work in accordance with Company and Customer safety regulations and requirements. Execute all work in accordance with Company’s standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.
Required Working Relationships
A Service Engineer is in regular contact with customers, colleagues, Key Account Managers, Team Leader and FSO Area Manager.
Job Attributes
Qualifications
- Mechatronics/polytechnical training (vocational education at university level or equivalent is a must have.
- Computer skills (Office skills). Automation and Process
Work Experience
- Installations, maintenance and/or service work.
- Technician, Service Engineer from another company, Development Engineer
Required Functional Competences
- TS Maintenance Execution
- TS Installation
- QT Quality Culture
- TS Basic Occupational Health & Safety
- TS Production Equipment Functionality
- TS Production Lines
- TS Portfolio Knowledge
- TS Food Safety
Behavioural Competences
- Strong personal drive and interest in developing yourself is required.
- High integrity and ability to lead self
- Suitable candidates must have proven mechanical skills and to work both supervised and independent.
Other Skills
- English (proficient level), local languages to be specified as well as the French Language is a must have.
Additional languages used as needed in the specific market
Job Dimensions
- As above
- Any other tasks assigned by your Manager
How to Apply
All interested candidates should send in their CVs and applications to recruitment@peoplesourceconsulting.com quoting the job title and reference above as subject.
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