Fresh Career Opportunities at Ericsson 24th October 2016

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

We are recruiting to fill the position of:

Job Title: Managed Services Operations Assurance SME
Req ID: 143171
Location: Lagos

Job Summary

This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks

Daily Customer Complaints.
H/W maintenance Preventive maintenance.
End to end issue handling and coordination with GSC.
System Administration.
Customer Handling.

Technical Competences:

ECW/EWP Experience.
Unix/Linux Knowledge.
Java/shell scripting.
Knowledge of Oracle/PL/SQL.
F5/VMware/VSphere.
Ericsson Charging System Knowledge.
Working knowledge of different H/W components link HP Servers/EMC/F5 etc.

Position Qualifications Core Competences:

Knowledge of Managed Service Telecom Operations Practice
Presentation & Communication Skills
Knowledge sharing
Problem Solving and strategic thinking
Ericsson Knowledge
Language Skills
Delivering Results & Meeting Customer Expectations
Analyzing
Working with People
Creating & Innovating
Applying Expertise and Technology

Minimum Qualifications & Experience Requirements

Minimum 5 to 10 years of IT/Telecom experience.
B.Tech/B.E/MCA.

Preferred Qualifications & Experience Requirements:

Problem solving and trouble shooting skills
Good communication skills
Cost Awareness
Social skills and awareness

Click here to apply online

Job Title: Managed Services Operations Assurance Head
Req ID: 143160
Location: Lagos

Job Summary

This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries.