Conventional milk cartons are an unbreakable improvement over glass milk bottles, but the introduction of the Tetra Pak aseptic beverage container in the late 1950’s was revolutionary for the food and beverage industries. Tetra Pak — which takes its name from the original tetrahedron-shaped cartons it developed — manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. Its coated-paperboard boxes are used to hold dry, wet, cold, and shelf-stable foods and beverages. The privately-owned company is the largest subsidiary of holding company Tetra Laval International.
Job Title: TS Service Engineer C-LAG00001Q
Job Description
1. Execute installation tasks, assembling machines and conveyers.
2. Execute preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment according to defined expectations.
3. Execute timely reporting of all discovered Technical Issues according to the QTIM processes.
4. Execute installation of relevant rebuilding/upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations.
5. Inform relevant Tetra Pak staff about ongoing service activities as well as of any issues affecting the customer or the quality of Tetra Pak service. Inform about any business opportunity discovered at the customer through the relevant channels.
6. Act as an ambassador for Tetra Pak at all times, ensuring and promoting good working relationships with the customer and that TP’s reputation is sustained.
7. Execute and complete all relevant reports in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done.
8. Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements. Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.
1. As a Service Engineer you are part of a team but the majority of the time will be spent out working with our customers. To be successful in this position the candidate must enjoy to work independantly, remotely and to travel a lot, sometimes working outside of regular working hours (evenings and weekends), based on customer needs. This means that the candidate may not meet physically that often with manager and colleagues. A Service Engineer is in regular contact with customers, colleagues, TKAMs, Team Leader and FSO Area Manager.
2. No.
3. Delivering maintenance and installation work with quality to Tetra Pak’s customers to secure profitability for our business. The work of a Service Engineer is focused on hands on practical mechanical maintenance/basic electrical skills following the Tetra Pak Maintenance concept and documentation. Those who succeed in this position have a high learning ability.
4. High requirements on the personal development of competence and skills. A steep learning curve is expected in order for the candidate to start delivering value to our customers as quickly as possible. A lot of time will be spent travelling and being away from home. Challenge to work with complex equipment, eg. using the latest automation technology at customer sites.
5. Our core business is maintenance, and the technological development requires the Service Engineer to be efficient in delivering maintenance. That will require high integrity and ability to lead self and to be well informed of our commitments to our customers. As the Service Business grows, the opportunity for advancement within the Service Engineering area could be available. New business opportunities needs to be reported back through the appropriate channels based on the candidate’s good judgement.
6. When individuals have not realised the steep learning curve initially. Strong personal drive and interest in developing yourself is required.
Personal behaviour & attitudes are equal or more important than technical skills.
Candidates must really strive for making their customers happy and delivering value. Too much travel and time spent away from home and sometimes long working hours have caused employees to leave the position or company.
7. The candidates having the wrong expectation on the position: the nature of the work (as a service job with very flexible working hours), career opportunities, amount of travel etc.
8. Local input needed. Differs from market to market. Suitable candidates must have proven mechanical skills and to work both supervised and independent.
Degree in Mechanical or Electrical Engineering with Mechatronics background
Computer skills
Automation and Process skills
Ability to speak and write English an French language
Installation, maintenance /work service background
How to Apply
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