Lagos Business School (LBS) Job for a Key Account Manager

Lagos Business School delivers executive programmes aimed at systematically improving the practice of management in Nigeria. 

In 2007, LBS consolidated its status as Nigeria’s premier business school by ranking for the first time among the top 50 business schools in the world, in the area of open enrollment programmes, by the Financial Times of London. LBS is still the only Nigerian business school to be included in this prestigious world ranking. 


Job Title: Key Account Manager 


Department: Executive Education 

Business Unit: Pan-Atlantic University/Lagos Business School 
Reports To: Director, Executive Education 
Directly Supervises: NIL 
Position Type: Regular/Permanent/Full Time

Purpose of Position: 

• To market and drive the growth of assigned products to targeted customers.
• Develop and manage clients’ relationship to meet their needs and business sustainability.

ESSENTIAL DUTIES/KEY JOB ROLES AND RESPONSIBILITIES 
Include but not limited to the following: 

• Develop and execute sales strategy for the organization to boost revenue and profitability
• Manages the Client Engagement Process from sourcing to when sales is achieved
• Develop new customer relationships to boost sales pipeline and conversion rates
• Contribute to new products/solutions design, development and delivery
• Manage the order-to-cash cycle, including Customer Acceptance ,Invoicing and Payments
• Understand the business, its capabilities, product and service offerings and serve as a missionary to take the service benefits and value propositions to target market
• Define, drive and own the customer satisfaction business requirements towards improving services and its delivery
• Screen potential business deals by analyzing market strategies, requirements, potential and financials; evaluating options; resolving internal priorities; recommending “go or no-go” decisions
• Update all information into the CRM as required

KEY PERFORMANCE INDICATORS 

• Periodic Sales Targets Reports
• Key Customer Account Management Report
• Account Life cycle Tracking Report – Project and Finance
• Prospective Customer Pipelines
• Customer Satisfaction Feedback ratings
• Competitor Analysis Reports

GENERIC/TECHNICAL COMPETENCIES 

• Strong competitive drive, negotiation skills, business judgment and the ability to work independently
• Strong experience or familiarity within both the local and international markets
• A strong appreciation for operating environment with emphasis of potential risks and opportunities.
• Accountability for profitable results, goals and sales targets
• An appreciation of customer expectations with a customer-oriented approach to results
• Excellent verbal, written communication and presentation skills
• Ability to plan and prioritize as required
• Strong analysis and judgment skills
• Knowledge of market segmentation and branding

Professional Qualification 

• MBA degree is an added advantage

EXPERIENCE 

• · At least 8years in a marketing position.
• · Should have successfully sold services, business solutions within the major industries – Telecoms, Financial Services, FMCG, Oil & Gas, Consulting etc.

SALARY GRADE Managerial 


How to Apply
Interested and qualified candidates should forward their CVs to: careers@lbs.edu.ng

Only short-listed candidates shall be contacted. LBS offers equal employment opportunity to all applicants.