Latest Vacancies in Abuja at Bolton White Hotels & Apartments

We are committed to making our place a great place to work and provide the foundation for building successful careers. If you share our passion for delivering unequal hospitality service where details matter, apply today to join our team. 

Bolton White Hotels & Apartments is recruiting to fill the job positions below:

Job Title: General Manager
Location: Abuja
Summary

• Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards.
• Responsible for the hiring, training and discipline of all hotel staff.

Essential Duties and Responsibilities

• Performs the role of “Standard Bearer”, ensuring that each criteria in Bolton White Apartments then-current “Bolton White Apartments Basics” are communicated, understood, achieved and maintained by hotel staff.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Company’s mission statement.
• Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
• Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Deals with the general public, customers, employees, union and government officials with tact and courtesy.
• Plans and organizes the work of others.
• Accepts full responsibility for managing an activity.
• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
• Performs each criteria as contained in Bolton White Apartments then-current “General Manager’s Standard Operating Procedures” in a satisfactory manner.
• Performs each criteria as contained in Bolton White Apartments then-current “General Manager’s Standard of Performance” in a satisfactory manner.
• Creates an operating environment that assures consistent guest satisfaction.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
• Maintains an appropriate level of community public affairs involvement.
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures. 13. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
• Other duties may be assigned.

Supervisory Responsibilities:

• Typically, directly supervises 2 to 10 employees at the hotel, including all department heads. Indirectly supervises all hotel personnel.
• Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws.
• Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications 

• To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Absent extraordinary prior on-the-job experience, the General Manager position requires at least a Degree in Hospitality Management or any other relevant discipline (or equivalent combination of education and experience).
• The position requires an occupationally-significant combination of vocational education, apprentice training, on-the-job training, and essential experience in similar capacity, responsible hotel skill level and management positions.
• A Certified Hospitality Administrator designation is preferred.

Job Title: Assistant General Manager
Location: Abuja
Report To: General Manager
General Responsibilities

• Optimize and maximize Guest and Associate experiences.
• Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.
• Directly responsible for at least two departments and at times may be responsible for the effective operation of the entire hotel in the absence of the General Manager.
• Effectively manage and motivate Associates to ensure achievement of overall financial results, Guest and Associate satisfaction.
• Champion of the hotel’s internal and external communications and record-keeping.

Essential Job Functions

• Maintain a professional image and support the Company in actions and words at all times.
• Maintain a hotel atmosphere consistent with the Company’s standards for professionalism and total quality Guest service.
• Maintain open channels of communication with General Manager, fellow co-workers, Associates, and Guests.
• Address Guests’ complaints in a manner which results in superior Guest service.
• In the absence of the General Manager, handle emergencies at the hotel, following procedures for notifying the proper Company management and civil authorities when necessary.
• Actively enforce all safety policies to protect Associates, Guests, and Company Assets.
• Extend professionalism and courtesy to Guests at all times.
• Motivate and encourage staff to effectively solve problems which need attention.
• Assist and train Associates to understand Guests’ ever changing needs and how to exceed them.
• Proactively deal with Associate concerns.
• Ensure a viable key control program is in place.
• Comply with all corporate accounting procedures.
• Lead by example, demonstrating self-confidence, energy, and enthusiasm.
• In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas, and the achievement of hotel goals.
• Ensure that staff reports to work as scheduled. Document any late or absent Associates. Coordinate breaks for Associates.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Ensure effective procedures are in place within department areas for which responsibility is assigned (may include Front Office, Food & Beverage, Engineering, and/or Housekeeping).

Qualifications 

• At least a Degree in Hospitality related course or equivalent, related experience
• At least 8 years working experience in similar role and excellent working knowledge of hospitality industry
• A Master degree in a related field will be an added advantage
• Ability to communicate effectively both verbally and in writing

Optimum Attributes: 

• Well-groomed and professional in appearance
• Willing to work on weekends and holidays if required
• Effective communication skills
• Good listener
• Open with praise, discreet with criticism
• Rational, prudent and practical.

How to Apply
Interested and qualified candidates should forward their application and CV’s to: jobs@boltonwhitehotel.com