Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Job Title: Managed Services Operations Assurance SME
Req ID: 143171
Job Summary
This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Technical Competences:
ECW/EWP Experience.
Unix/Linux Knowledge.
Java/shell scripting.
Knowledge of Oracle/PL/SQL.
F5/VMware/VSphere.
Ericsson Charging System Knowledge.
Working knowledge of different H/W components link HP Servers/EMC/F5 etc.
Position Qualifications Core Competences:
Knowledge of Managed Service Telecom Operations Practice
Presentation & Communication Skills
Knowledge sharing
Problem Solving and strategic thinking
Ericsson Knowledge
Language Skills
Delivering Results & Meeting Customer Expectations
Analyzing
Working with People
Creating & Innovating
Applying Expertise and Technology
Responsibilities & Tasks
Daily Customer Complaints.
H/W maintenance Preventive maintenance.
End to end issue handling and coordination with GSC.
System Administration.
Customer Handling.
Minimum Qualifications & Experience Requirements
Minimum 5 to 10 years of IT/Telecom experience.
B.Tech/B.E/MCA.
Preferred Qualifications & Experience Requirements:
Problem solving and trouble shooting skills
Good communication skills
Cost Awareness
Social skills and awareness
How to Apply
Click Here to Apply Online
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