Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
We are recruiting to fill the position below:
Job Title: Managed Services Operations Assurance SME
Req ID: 143171
Location: Lagos
Job Summary
- This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
- This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Responsibilities & Tasks
- Daily Customer Complaints.
- H/W maintenance Preventive maintenance.
- End to end issue handling and coordination with GSC.
- System Administration.
- Customer Handling.
Technical Competences:
- ECW/EWP Experience.
- Unix/Linux Knowledge.
- Java/shell scripting.
- Knowledge of Oracle/PL/SQL.
- F5/VMware/VSphere.
- Ericsson Charging System Knowledge.
- Working knowledge of different H/W components link HP Servers/EMC/F5 etc.
Position Qualifications Core Competences:
- Knowledge of Managed Service Telecom Operations Practice
- Presentation & Communication Skills
- Knowledge sharing
- Problem Solving and strategic thinking
- Ericsson Knowledge
- Language Skills
- Delivering Results & Meeting Customer Expectations
- Analyzing
- Working with People
- Creating & Innovating
- Applying Expertise and Technology
Minimum Qualifications & Experience Requirements
- Minimum 5 to 10 years of IT/Telecom experience.
- B.Tech/B.E/MCA.
Preferred Qualifications & Experience Requirements:
- Problem solving and trouble shooting skills
- Good communication skills
- Cost Awareness
- Social skills and awareness
How to Apply
Click here to apply online
Job Title: Managed Services Operations Assurance Head
Req ID: 143160
Location: Lagos
Job Summary
- This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
- This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries.
Responsibilities & Tasks
- Daily Customer Complaints.
- H/W maintenance Preventive maintenance.
- End to end issue handling and coordination with GSC.
- System Administration.
- Customer Handling.
Technical Competences:
- ECW/EWP Experience.
- Unix/Linux Knowledge.
- Java/shell scripting.
- Knowledge of Oracle/PL/SQL.
- F5/VMware/VSphere.
- Ericsson Charging System Knowledge.
- Working knowledge of different H/W components link HP Servers/EMC/F5 etc.
Position Qualifications Core Competences:
- Knowledge of Managed Service Telecom Operations Practice
- Presentation & Communication Skills
- Knowledge sharing
- Problem Solving and strategic thinking
- Ericsson Knowledge
- Language Skills
- Delivering Results & Meeting Customer Expectations
- Analyzing
- Working with People
- Creating & Innovating
- Applying Expertise and Technology
Minimum Qualifications & Experience Requirements
- Minimum 5 to 10 years of IT/Telecom experience.
- B.Tech/B.E/MCA.
Preferred Qualifications & Experience Requirements:
- Problem solving and trouble shooting skills
- Good communication skills
- Cost Awareness
How to Apply
Click here to apply online
Job Title: Cloud Sales Executive
Req ID: 149769
Location: Lagos
Job summary
- You will be the driving force behind a tremendous sales acceleration of IT Cloud solutions to a select customer / small group of customers.
- The focal point in all business development and sales initiatives directed at building, consolidating, optimizing and transforming the cloud operations and infrastructure of your customer base.
- Your scope cuts across all cloud service models (IaaS-PaaS-SaaS), architectures (Private-Public-Hybrid) and nature of workloads (Enterprise, Business Support Systems and Media).
- The successful candidate will combine a ferocious appetite to develop business; an exceptional acumen in technical, business, market and operational aspects of cloud; and a keen interest to actively develop her organization’s capabilities
Basic Qualifications
Cloud domain:
- Thorough knowledge of cloud economics: TCO and commercial models, their cost structure and value drivers; make buy analysis
- Relevant real life experience with bimodal IT operations: procuring, selling, implementing, utilizing and/or operating such infrastructures – private and/or hybrid
- Expertise on at least three of the following five cloud stack elements: Hardware / Software Defined Infrastructure, Data Storage, Data / Application Platform, Security, Data Center Facilities
- Expertise on processes and interventions to build, consolidate and optimize cloud operations; and/or to transform data centers into highly available cloud platforms
- Fluent in the ITIL/ITSM framework, agile methodologies and DevOps practices
- Knowledgeable about the most relevant industry players, offers and dynamics: infrastructure, professional services and XaaS
- Bachelor of Business Administration, Science or similar
- Substantial in-field experience from sales/solutions at Ericsson or equivalent
- Experience from working in the field with customers
Superior soft skills across the board:
- Entrepreneurial & Commercial thinking: ambitious, self-driven, go-getter, risk-taker, persuader and influencer, persistent, action oriented, change driver, opinionated (“my business!”)
- Solutions-focused: curious, positive, collaborative, issues into possibilities
- Consultative skills: establish credibility; explore requirements; plan in view of interests, ambitions and possibilities; handshake engagement; deliver on it
- Organizational awareness: establish power-base mapping to sensibly act and plan in accordance
- Superior presentation / communication skills: purposeful structure, crisp content (less is more), actionable delivery
- Maintains good rapport and demonstrates leadership and teamwork in cross-functional teams.
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Responsibilities
Secure sales targets
- Seek and qualify leads: conduct in-depth 360° discussions to take stock of the customer business and technology environments, requirements, plans & issues; secure participation in relevant procurement processes (e.g., RFXs)
- Mobilize organization to pursue opportunities: decompose opportunity situation and develop pursuit plans anchored on compelling events to act now; provide structure, clear directions and objectives for engagement teams to act
- Lead sales engagements: lead direct and indirect, virtual/cross-functional teams, seeking assistance within a large, complex organization on proposals, offer development, demos, proofs of concepts, strategy development, 3rd party solutions, etc.; lead responses to procurement processes (e.g., RFXs)
- Close sales: maintain a continuously updated 360° map of “what is needed to close the business”; early and clear articulation of case towards own stakeholders; secure all of the company’s strengths, capabilities and possibilities to secure business on “D-day”
- Own and manage a 48 months sales funnel that secures a significantly growing business
- Identify strengths and weaknesses of Ericsson’s positioning vs. competition in any given situation through research, industry contacts, personal networks, etc.
- Drive knowledge transfer and thought leadership: secure knowledge continuity through immediately-near individuals; active high level participation in global re-use and knowledge sharing
How to Apply
Click here to apply online
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