GGH is building extraordinary insurers in fast growing markets. We leverage deep expertise and an innovative approach to build insurers that are truly unique, industry-defining and life changing for our people and customers. GGH draws on experience from leading financial and professional service firms including Goldman Sachs, D.E. Shaw, McKinsey & Company and Swiss Re. Our people employ a hands on approach to operating our companies that ensure the highest standards of quality are achieved.
Job Title: Contact Centre Sales Agent
JOB OBJECTIVE:
The sales inbound unit of Ensure Insurance Plc is responsible for quoting clients either as a result of an inbound or outbound lead and converting this into a sale in terms of the quality and quantity criteria in place.
The sales inbound team is primarily responsible for all the telephonic sales with new clients, internet and inbound quotes.
Responsibilities
Convert lead/quotes to sales in terms of the minimum quantity and quality targets that are in place including but not limited to:
Minimum monthly premium written
Average premium value
Net conversion ratio of quotes to sales
Experience, Knowledge and Skills required:
A university degree for a reputable university
Successful candidates must have at least one year prior working experience in call centre sales, preferably working with retail customers and/or financial products.
Good interpersonal and communication skills
Excellent selling, negotiations and influencing skills
Excellent telephone etiquette
Attention to detail, quality, deadline and results oriented
Initiative and tenacity
Enthusiastic and passionate
Effective at planning and organisation/work management
High tolerance for stress and rejection
Client service oriented
Product/systems knowledge and/or potential to acquire such knowledge within a short space of time
Job Title: Brand & Communications Manager
As a brand & communications manager, you’ll be responsible for working with our high profile agencies and managing the end-to-end delivery of ATL marketing campaigns and associated projects within marketing to ensure that activities meet the business objectives.Building solid internal and third party agency relationships will be key to this role, collaborating with them to ensuring work is approved, compliant and delivered to the required expectations. You will also be accountable for budget management, recording all relevant financial information accurately and to agreed timescales.
Key Responsibilities
Lead the short and long term brand strategy, develop and execute the annual operating plan.
Optimise traditional marketing programs and strategies, be responsible for the execution, monitoring and measurement of these programs end-to-end in conjunction with the agency.
Responsible for briefs against all marketing mix elements.
Conduct ongoing analysis and iterative optimization of existing marketing campaigns, including analysis of product sales data.
Build and maintain relationships with key industry influencers, bloggers and journalists to ensure steady press coverage with crisp corporate messaging.
Work with cross functional marketing groups to ensure that products meet the requirements of our customers and are well positioned in the market.
Understand and articulate unique selling propositions to customers and press, including the planning of product launches and execution.
Set and deliver Marketing KPIS (value growth, penetration, brand equity)Create and embed of testimonial success stories.
Develop optimum consumer and shopper communication media and PR.
Recommend retail pricing and cost pricing parameters to the sales team.
Monitor and control the marketing budget for consumer spend.
Helping manage a clear product portfolio strategy, covering pricing and promotion.
Ensure continual brand tracking / consumption data analysis.
Provide input on market trends and recommendations on new ideas.
Qualifications and Key Competencies
Possession of a bachelors’ degree from a reputable university in any of the following or closely related disciplines – statistics, economics, finance engineering, mathematics.
Previous experience in running analytically driven, innovative marketing strategies in competitive industries.
Solid experience with content management systems (ideally WP), tracking mechanisms (code snippets) and analytics software (ideally GA).
Strong business acumen and focus on marketing ROI and effectiveness- proven experience in leading a marketing function in this manner.
Solid experience with running and measuring ATL campaigns (TV, Radio, OOH, activation etc.) and relevant industry relationships.
Can make sound commercial decisions.
Must be comfortable and passionate about technology.
Possessing relevant industry relationships.
Inspire and align the business to believe, commit and deliver the ensure growth plan and execute.
Creates and communicates a clear and compelling business strategy, has a relentless focus on excellent execution of the strategy.
Sets and achieves clear and ambitious goals.
Application closes Monday November 8, 2016.
Job Title: Head, Channels Development
JOB OBJECTIVE
· To identify, commence and expand business partnerships via alternate channels
Key Responsibilities
Develop a plan for channels development based upon segmentation, market research and support communication of the strategy across retail and consumer management team.
Develop, implement and manage the E-channel initiative of the company
Develop, implement and manage the micro-insurance initiative of the company
Channel, product, process development and management
Seek out, develop, implement and manage Financial Advisor relationship with Financial institutions
Develop profitability models for each delivery channel and preparation of periodic profit and loss estimates.
Identify and implement opportunities for migration of customers from high cost branch and manual transactions to alternative and lower cost channels with the objective of reducing the cost of service delivery.
Integration of service experience via current channels and identification of emerging technology that will support new customer propositions.
Establish, monitor and manage Service Level Agreements with internal and external service providers to ensure high availability of every channel to ensure the company exceeds customer expectations.
Manage each channel as a business focusing on service delivery, and ensuring that each channel delivers a reliable high quality self-service experience for customers.
Evaluate and ensure security and compliance requirements are built in to every self service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation
Key Performance Indicators
Meet set targets lines for partnership and financials
Grow on number of alternate channels, number of policies acquired and premium income
Timely presentation of all business reports
Experience, Knowledge and Skills required
Minimum of 8 years cognitive work experience
Prior experience in a similar role is an added advantage
Adequate knowledge of the Insurance industry and the regulatory frameworks
Adequate product knowledge
Demonstration of strong analytical and problem solving skill
Excellent communication, presentation and selling skills
Excellent relationship management skills
Ability to manage a wide range of tasks simultaneously
Must be proactive, flexible and result oriented
Ability to adapt quickly in a rapidly changing environment
Must be professional objective and customer-centric
Microsoft proficient
Excellent leadership and mentoring skills
Qualification requirements
First degree in Marketing, Insurance, Actuarial Science, Business Admin or any related discipline
Partly or fully qualified Professional (ACIIN or ACII)
Remuneration
> N6 Million per annum
Performance Bonus
Up to 30% of Gross Salary
Job Title: Group Head, Audit, Risk & Compliance
JOB OBJECTIVE:
To provide leadership and strategic direction to the Group; initiate and drive a systemic and disciplined approach to evaluate and improve the effectiveness of risk management, internal control and governance processes; and also ensure compliance with all statutory regulations/internal policies.
Experience, Knowledge and Skills required:
Candidate must possess a bachelor’s degree in Accounting or any other related discipline
Membership of one or more relevant professional bodies (i.e. ICAN, ACCA, CISA, CRISC) is required
Minimum of 12 years post NYSC work experience in Audit/Risk/Compliance, with at least 6 years in a managerial position
45 years of age
Relevant experience in an insurance company or within the financial services industry may also be an added advantage
Proficiency in strategic thinking, an analytical and proactive mindset
Proficiency in project management, leadership and team building
Good command of English language, excellent writing ability and excellent presentation skills
Good interpersonal, communication skills and ability to work with others
Remuneration
> N14 Million per annum
Performance Bonus
Up to 30% of Gross Salary
All applications should reach us on or before Wednesday, November 4, 2016.
How to Apply
Click Here to Apply Online
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