SnT Collections is a fast growing e-commerce retail company. We sell luxury hair extensions and we are look for a reliable and confident female to join our growing team.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Requirements
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
- Must be computer literate (including microsoft packages)
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
How to Apply
Interested and qualified candidates should send their CV’s and cover letter stating why you are the right candidate for the position to: thelma@sntcollections.com
Note: Office is located in Isolo, therefore applicants should live locally.
Deadline 8th November, 2016.
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