Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.
Citibank is recruiting to fill the position below:
Job Title: Application Support Analyst
Job ID: 16059344
Location: Nigeria
Key Responsibilities
- To manage delivery and implementation of new applications as per TTS Technology and business management requirements.
- Providing application functionality expertise to TTS Technology and Business units. Understanding technology industry trends, how they impact our future solutions and provide strategic direction for TTS Technology and Business community.
- Provide regular feedback in the form of MIS to TTS Technology and Business units on performance of application delivery and implementations.
- Manage the TTS Technology controls and compliance process as applicable to the application support function.
- Business requirements elicitation on projects of all sizes, involving
- Stakeholder analysis and effective engagement with stakeholders at all levels
- Facilitation of workshops and meetings
- Problem analysis
- Process mapping
- Elicitation and documentation of high-level business requirements and functional/nonfunctional requirements
- Maintenance of a requirements traceability matrix.
- Contribution towards the design and procurement of IT and business solutions, through
- Close working with local and regional technical teams as well as suppliers to ensure business requirements are met by technical solutions
- Production of Requests for Proposals and similar documents
- Evaluation of third-party solutions
- Providing project management support to business managers who are responsible for delivering larger projects.
- Support of business staff, at all points of the project lifecycle, who will sometimes be working in the role of business analyst or project manager on smaller projects.
- Managing production support for local and regional application including the Core Banking application
- Managing changes in local application including functionality changes and bug fixes, working with regional support teams to manage changes on regional applications.
- Supporting the business process automation and lean engineering effort of the business.
- Design and mapping of new and changed business processes
- Design of new and changed business roles, information flows, business documentation, and training, as required.
- Contribution towards the testing of IT and business solutions, through
- Producing, or assisting with the production of, test cases and scripts
- Support of user acceptance testing.
- Contribution towards the implementation of IT and business solutions, through
- Liaison between IT staff and the business areas to ensure the effective implementation of technical components
- Close working with business staff to implement changed business processes so that continuity is not impacted
- Driving the delivery of projects and taking responsibility for key project management activities for smaller projects and support for more complex ones.
Qualifications
Knowledge/Experience:
- Ideally, currently working in a large financial institute either as a permanent staff or as a consultant
- 0-2 Years Working Experience in Software Development
- Excellent Numerical Skills.
- Analytical and innovative skills.
- Excellent communication skills (including listening).
- Ability to work in a team.
- Extensive exposure to core banking application and other transactional financial systems
- Previous experience of project and implementation management is essential.
- Previous experience of application development is desirable.
- University Degree in Applied Numerate Science or Engineering
- Knowledge and understanding of technology operating environments and databases
- Programming Skills
Skills:
- Excellent knowledge of technology operating environments.
- Knowledge financial systems and processes.
- Competencies
- Excellent communication skills (including listening)
- A team player
- An enthusiastic ‘can do’ approach
- A positive and pro-active attitude
- A history of delivering against agreed objectives
- Working knowledge of programming and development techniques.
- MS Office tools (Excel, Word, PowerPoint, Project)
- Controls and compliance knowledge
- Strong customer delivery focus
- Oracle, Sybase, SQL Server (any one of these)
How to Apply
Click here to apply
Note: Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Job Title: Transaction Svs. Team Lead
Primary Location: Nigeria
Education: Associate’s Degree/College Diploma
Job Function: Operations
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16079731
Description
Job Purpose:
Foreign exchange purchase and utilization is highly regulated in Nigeria by the Central Bank. There are mandatory regulatory reporting (daily, monthly, etc.) requirements. There are also periodic and ad hoc examinations and review by the CBN and other regulatory agencies.
Cash and Trade Proc Analyst 1 will work with the Unit Head/Departmental in preparing Regulatory report, coordination of monthly and surprise proofs, testing, monitoring and supervision of MCA, oversight of the outsource service providers and tracking of transit accounts such as Nostros, Sundries and deferred accounts.
His/her primary focus is to ensure accurate and timely rendition of various regulatory reports, work with the Unit/Departmental Head to prepare the unit for regulatory examinations and ensure effective oversight on the outsourced service provider and other functions as may be delegated by the Unit/Departmental Head.
Key Responsibilities:
The following are the specific tasks and responsibilities of the Cash and Trade Proc Analyst 1:
1. Review transactional documentation for various Trade products and processes to ensure full compliance with applicable regulatory guidelines, laws of Nigeria and/or the United States of America, Citigroup corporate policy, local procedures and international conventions.
2. Ensure that updates of transaction details on business applications for various Trade products and processes by processors, supervisors and unit heads comply with Citigroup corporate policy and local procedures. Ensure that such updates are done accurately and promptly.
3. Ensure that information provided to regulators, independent control, external auditors, Citigroup auditors, customers, business units and operations management is accurate and adequately representative of the degree of compliance with applicable requirements.
4. Ensure proofing of internal accounts to departmental records as and at when due. Ensure that all proof exceptions are corrected and root causes fixed.
5. Work with Unit/Departmental Head for teasing, coordination of the MCA for various Trade products and processes as and submit as at when due. Ensure that all MCA exceptions are corrected and root causes fixed. Ensure that satisfactory MCA and IA ratings are achieved for various Trade products and processes. Ensure that CBN, NDIC and any regulatory audits are satisfactory for various Trade products/processes.
6. Ensure all regulatory reports, requests and enquiries are attended to promptly and are submitted within the set deadlines. Ensure completeness and accuracy of such deliverables.
7. Ensure that all accruals, amortisations, charges and fees are accurately computed as and at when due and that appropriate accounting entries are accurately passed as and at when due.
8. Ensure adherence to service delivery standards, operating procedures and Resolve ITs/PCFCs. Resolve all exceptions and root causes. Escalate to the Departmental Head/SCOO/other seniors where necessary.
9. Provide input to the development of Trade product programmes. Support the business units on all Trade business development projects.
10. Ensure optimum operational efficiency of the various Trade products/processes. Monitor all processes for optimum performance and initiate/participate in process improvement steps where necessary. Review service delivery standards in line with customer and business requirements.
11. Ensure effective working relationship between the offshore processing unit and the branch.
12. Ensure that institutional policy/local regulatory changes are adhered to consistently.
13. Ensure strategic deployment of human and other resources to achieve corporate goals.
14. Maintain good rapport with representatives of customers and regulators and provide leadership in resolution of any issues that can potentially adversely impact the relationships of these parties with the bank.
15. Participate in various projects as delegated by the unit head, section head, department head and group head.
16. Liaise with regulators particularly CBN and NCS to obtain approvals or feedback for all outstanding requests.
Qualifications
Knowledge:
• A good University First Degree
• 4-10 years banking experience, particularly in operations.
Skills:
• Highly numerate
• Customer friendly
• Excellent Computer skills
• Very Good mental aptitude and intelligence
• Proactive
• Strong oral and written communication skills
• Strategic vision
• Strong execution skills
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Valuing Diversity:
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
How to Apply
Click here to apply
Job Title: Transaction Svs. Sr Supervisor
Primary Location: Nigeria
Education: Associate’s Degree/College Diploma
Job Function: Operations
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16079734
Description
Job Purpose:
Foreign exchange purchase and utilization is highly regulated in Nigeria by the Central Bank. There are mandatory regulatory reporting (daily, monthly, etc.) requirements. There are also periodic and ad hoc examinations and review by the CBN and other regulatory agencies.
Cash and Trade Process Analyst 2 is responsible for Regulatory reporting, coordination of monthly and surprise proofs, monitoring and supervision of Managers’ Control Assessment (MCA), oversight of the outsource service providers and tracking of transit accounts such as Nostros, Sundries and deferred accounts.
His/her primary focus is to ensure accurate and timely rendition of various regulatory reports, prepare the unit for regulatory examinations and ensure effective oversight on the outsourced service provider.
Key Responsibilities:
The following are the specific tasks and responsibilities of the Transaction Svs. Sr. Supervisor:
1. Review transactional documentation for various Trade products and processes to ensure full compliance with applicable regulatory guidelines, laws of Nigeria and/or the United States of America, Citigroup corporate policy, local procedures and international conventions.
2. Ensure that updates of transaction details on business applications for various Trade products and processes by processors, supervisors and unit heads comply with Citigroup corporate policy and local procedures. Ensure that such updates are done accurately and promptly.
3. Ensure that information provided to regulators, independent control, external auditors, Citigroup auditors, customers, business units and operations management is accurate and adequately representative of the degree of compliance with applicable requirements.
4. Ensure proofing of internal accounts to departmental records as and at when due. Ensure that all proof exceptions are corrected and root causes fixed.
5. Plan and co-ordinate MCA for various Trade products and processes as and at when due. Ensure that all MCA exceptions are corrected and root causes fixed. Ensure that satisfactory MCA and IA ratings are achieved for various Trade products and processes. Ensure that CBN, NDIC and any regulatory audits are satisfactory for various Trade products/processes.
6. Ensure all regulatory reports, requests and enquiries are attended to promptly and are submitted within the set deadlines. Ensure completeness and accuracy of such deliverables.
7. Ensure that all accruals, amortisations, charges and fees are accurately computed as and at when due and that appropriate accounting entries are accurately passed as and at when due.
8. Ensure that processors and supervisors adhere to service delivery standards, operating procedures and Resolve ITs/PCFCs. Resolve all exceptions and root causes. Escalate to the Departmental Head/SCOO/other seniors where necessary.
9. Provide guidance and training for processors, supervisors and unit heads. Ensure appraisals, job descriptions, development summaries and goals are prepared for processors and supervisors as and at when due. Proactively enable processors and staff to acquire and develop the necessary skills for their career development and growth. Ensure that human and other resource requirements for efficient and smooth running of Trade Operations are provided within budget limits.
10. Review and update local procedures, Resolve ITs/DCFCs, MCA checklists and designations as and at when due for compliance with applicable regulatory guidelines, laws of Nigeria and/or the United States of America, Citigroup corporate policy, local procedures and international conventions.
11. Provide input to the development of Trade product programmes. Support the business units on all Trade business development projects.
12. Ensure optimum operational efficiency of the various Trade products/processes. Monitor all processes for optimum performance and initiate/participate in process improvement steps where necessary. Review service delivery standards in line with customer and business requirements.
13. Manage and coordinate the activities of the off-shoring unit by ensuring that they deliver in line with the approved procedures and Statements Of Works (SOW).
14. Ensure effective working relationship between the offshore processing unit and the branch.
15. Ensure that institutional policy/local regulatory changes is communicated to the off-shoring unit in a timely manner.
16. Provide leadership, vision and strategic direction for the department as a whole, with guidance on interpretation on all applicable policies.
17. Drive continuous improvement in customer and employee satisfaction through various initiatives contribute to the growth and sustainability of the business portfolio.
18. Ensure strategic deployment of human and other resources to achieve corporate goals.
19. Maintain good rapport with representatives of customers and regulators and provide leadership in resolution of any issues that can potentially adversely impact the relationships of these parties with the bank.
Qualifications
Knowledge:
• A good University First Degree
• 10 – 12 years banking experience, particularly in operations.
Skills:
• Highly numerate
• Strong leadership and people management skills
• customer friendly
• Excellent Computer skills
• Very Good mental aptitude and intelligence
• Proactive
• Strong oral and written communication skills
• Strategic vision
• Strong execution skills
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Valuing Diversity:
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
How to Apply
Click here to apply
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