e.Stream Networks Limited Vacancies in Lagos and Port Harcourt

e.Stream Networks Limited is a provider of broadband network infrastructure and connectivity solutions. We are dedicated in providing various services for commercial and public enterprise regardless of their size using Fiber, Satellite Technology and Radio Communication Syste




Job Title: Service Desk Executive
Location: Lagos
Job Description
Incident Management: 

• Owns the ticket for a specific incident
• Owns a specific incident from initial report to resolution
• Resolve first line support issues
• Function as the primary point of contact for incidents reported from users
• Troubleshoots and resolve incidents escalated from customer support
• Ensures that incidents are logged and prioritized.
• Ensures that issues not resolved at first level are escalated to the Service Manager or the appropriate level.
• Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Follow up with users to ensure satisfactory resolution of incidents.
• Work closely with the Customer support team to ensure responsive and accurate resolution of tickets raised.
• Accurately log all Help Desk tickets using the defined tracking software
• At all times provide the highest level of customer service.
• Sends periodic Service reports to customers. (Weekly, Monthly and Quarterly)
• Produce availability reports for Customers.
• Ensures all incidents and requests are logged.
• Ensures documentation of all incidents and user requests.
• Ensure that complete resolution history of major incident are recorded.
• Documents, tracks and monitors incidents to ensure resolution in a timely manner.
• Any other duty maybe assigned to you from time to time.

Education Qualification 

• HND/Bachelor’s Degree in Electrical/Electronics/Computer/Communication/Info Tech/ICT/Hardware & Networks Engineering, Physics Electronics.

Other Desired Qualifications: 

• Ideally ITIL certified or have knowledge of ITIL. CCNA.
• Minimum of 3 – 5 years relevant experience.
• Good phone skills, professional demeanor, previous customer service experience strongly desired.

Job Title: Sales Executive
Location: Rivers
Job Description
Acquisition Of New Business: 

• Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
• Generating opportunities to meet the company targets and following up on new leads and referrals
• Searching proactively for new accounts to generate revenue while following up on prospects to achieve sales targets.
• Prepare quotations for prospective customers.
• Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends in the sector.
• Identifying sales prospects and contacts and other accounts as assigned.
• Providing sales progress reports on a weekly basis.
• Record all visitations in the assigned Visitation sheet.
• Sales associates have an emphasis on department and product knowledge, providing information on Product features, and knowing related items to sell an entire project.
• Establishes, develops and maintains business relationships with prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
• Makes telephone calls and in-person visits and presentations to prospective customers.
• Follow up on job quotes to complete the sale
• Researches sources for developing prospective customers and for information to determine their potential.

Strategic Client Management (Existing Business): 

• Achieving sustainable revenue from existing customers by assessing relationships on the basis of satisfaction, risk and expansion opportunities, understand their businesses, goals, strategies and challenges.
• Producing file notes after any client meetings, summarizing any additional actions required, including follow-up calls.
• Work with Marketing and Communication team to set up campaigns that promote the services to existing and new customers.
• Maintain good customer/staff relationship.
• Deliver reports and progress to the Team Lead on regular basis including statistical analysis and improvement of action plan.
• Assess the customer needs by finding out what information, products or services the customer requires for the purpose of formulating a business case and delivering an effective variety of ICT solutions that will help the customer exceed their business objectives.
• Perform other related duties as required

Qualifications 

• Bachelor’s Degree in Arts, Social Science, Engineering, Computing or any other relevant discipline

Other Qualifications:

• Any relevant sales or leadership training would be an advantage
• 3-5 years’ working experience in sales

  

How to Apply
Interested and qualified candidates should email their CV’s to: careers@estreamnetworks.net

Deadline  18th January, 2017.