Tequila Nigeria is an experiential marketing agency, offering a holistic approach to brand building and consumer engagement that help our clients create a larger share of the future. We have been in business for 20 years and counting and in that period we have established a strong reputation for
working with world class companies to implement major events, product launches, sales activations and telemarketing campaigns.
Tequila Nigeria is recruiting to fill the position below:
Job Title: IT/Contact Centre Manager
Location: Lagos
Job Description
- Our organization requires a resourceful individual (male or female) who has proficient IT knowledge, a strong understanding of contact centre operations & exceptional management & leadership skills. Our ideal candidate would consider him/herself to be a driven and self-motivated team-player, hands-on, entrepreneurial and committed to organizational success.
Qualifications & Other Requirements
The candidates must have:
The candidates must have:
- B.Sc. in Computer Science, MIS or degree-level qualification in similar fields.
- IT professional certifications;
- At least 6 years’ cognate experience in a medium to large organization or a multinational.
- Above average knowledge in data centre management, and governance.
Responsibilities
- Manage IT infrastructure for effectiveness and Contact Centre operations for profit.
- Propose measures/strategies that leverage current IT capacity & future technology advances for all-round operational excellence & competitive advantage.
- Review/audit Contact Centre infrastructure with a view to maintaining the integrity of the platform.
- Manage (in conjunction with account management & HR) recruitment for Contact Centre projects.
- Institute appropriate QC measures/procedures that will deliver optimal service for Contact Centre projects.
- Advise management on alternative & innovative ways of maximizing the capacity utliisation of the Contact Centre & implement same.
- Develop & execute plans for acquiring new clients for the Contact Centre.
How to Apply
Interested and qualified candidates should forward their CV’s to: info@tequilanigeria.com
Deadline 26th January, 2017.
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