The Nigerian Stock Exchange (NSE) services the largest economy in Africa, and is championing the development of Africa’s financial markets. The Exchange offers listing and trading services, licensing services, market data solutions, ancillary technology services, and more.
It is an open, professional and vibrant exchange, connecting Nigeria, Africa and the world.
Nigerian Stock Exchange (NSE) is recruiting to fill the vacant positions below:
Job Title: Client Experience Officer
Location: Port Harcourt, Ibadan
Department: Branch Network Department
Division: Capital Market Division
Reports to: Head, Branch Network
Grade: Assistant Officer – Officer
Estimated Date of Resumption: Thursday, June 1, 2017
Job Summary
- The Client Experience unit at the branch offices is one of the three business lines the Exchange maintains at the branch offices; the others are Quotations & Listing and Administration.
- The Client Experience Officer has the strategic responsibility for organizing the Help Desk and managing existing and potential investors to ensure that investors’ confidence is strong at all times for market development as well as coordinating the end-to-end processes of The Exchange’s Financial Literacy Programmes(FLP) in his catchment area.
- Serving as the liaison between the Learning and Development Unit in the Human Resources Department and Broker-Dealer Regulation Department at the Head Office, the incumbent will ensure that both functions are appropriately serviced with information on the activities that pertain to them. This position reports to the Branch Manager.
Key Responsibility
- Keep abreast of all policies and procedures of The Exchange and ensures that the same is applicable with all the personnel of the Branch
- Seek FLP mandates from Schools/Colleges/Universities and Investor Groups to be organized either in The Exchange’s offices or an offsite location as may be agreed with the clients. Receive and collate investors complaints as well as maintain an updated record of the branch office investor complaints register; escalate unresolved complaints to BDR Department at the Head Office
- Send periodic information on the SEC format to Broker Dealer Regulations Department
- Organise Financial Literacy Programmes (FLP) in line with the policy of The Exchange and ensure that all FLPs programmes held are evidenced with pictures, which are to be sent to the Head Office
- Organise and arrange enlightenment and educational programmes within the catchment to engender public awareness and interest in the activities of The Exchange. Solicit for sponsored media coverage to propagate the activities of The Exchange
- Ensure that Programme Evaluations are completed by the participants and summary sent to the head office
- Maintain the Help Desk of the branch office, an up to date register of people seeking enquiries from the branch office and a directory of branch office contacts for reference purpose
- Ensure that the branch office Library is well maintained and books and journals are appropriately sorted and arranged
- Ensure that all Library users are given adequate attention and maintains an up to date record of all library users
- Ensure that the electronic version of the daily Stock Trading Reports are sent to subscribers and media houses in the catchment areas promptly
- Operate the centralized telephone switch board of the branch office and directs all calls to the appropriate officers and maintain an up to date record of callers and their messages and directs same to concerned staff
- Prepare weekly and monthly reports on the activities of the branch office Help Desk for the branch manager, to form part of the branch office report
- Provide input in the preparation of the Branch Network Department Strategy
- Perform other related duties as may be assigned from time to time
Qualification and Experience
To successfully deliver the above goals, the right candidate must have:
- Minimum of HND/ Bachelor degree in Social and/or Management Science disciplines, preferably in Economics, Marketing, Finance
- Membership of a professional body like Nigerian Institute of Marketing is an advantage
- Minimum of 2 years Marketing experience
- Demonstrated knowledge of Marketing , Job Scheduling tools such as Visio, Excel, MS Project, Smart Arts, etc. is an added advantage
- Proven track record of strong performance against measurable deliverables
- A commitment to collaboration and a joint-accountability approach
- Marketing Experience: Ability to market The Exchange’s services and opportunities
- Technical Competence: Analytical mind-set, strong Excel skills; Strong computer skills: Word, Excel, PowerPoint, Outlook and familiarity with analysis of Accounting Ratios – data mining; well-developed written presentation, organization, and editing skills
- Relevant knowledge in research, analysis, collection/collation, interpretation and presentation of data; developing standard and ad hoc reports, templates, dashboards, scorecards, and metrics; interfacing and liaison with top and senior management, employees and other key stakeholders
- Knowledge of basic NSE rules and workings of the stock market
Functional Competence:
- Analytical Thinking
- Business Acumen
- Strategic Research
- Conflict Management
Behavioural Competence:
- Change Management
- Decision Making
Job Title: Exchange Traded Funds (ETF) Product Manager
Location: Lagos
Division: Capital Market Division
Department: Secondary Market Department
Report to: Head – Secondary Markets Department
Grade: Deputy Manager – Senior Manager
Estimated Date of Resumption: Wednesday, May 31, 2017
Job Summary
- The Nigerian Stock Exchange is seeking a dynamic and experienced individual who has a deep understanding of the competitive landscape in the relevant financial markets as ETF Product Manager.
- The ETF Product Manager will lead and guide the review /creation of ETF frameworks for scope of work, proposals, and research and business cases.
- He/She will oversee all functions pertaining to the ETF product line with the overall goal of ensuring that ETFs are appropriately priced, positioned, promoted, and supported in a way that will increase order flow as measured by number of transactions, trading volume and value in line with the overall goals of the product management department and will have responsibility for margins made on ETF Product line.
- The Product Manager will also be responsible for the NSE Index business.
- He/She will focused on the development and calculation of indices and play a lead role in developing new indices and implementing custom index requests. The Product Manager will become the ‘Product Advocate’ by proactively disseminating related information while communicating the product message.
- He/She is expected to stay abreast of the competitive landscape and industry trends (utilizing internal and external data/information resources) to create a competitive platform that enables stakeholders realize their investment objectives.
- The Product Manager will own and drive the ETF product line and ensure the success of these programmes by developing and maintaining relationships with ETF market participants and relevant external and internal stakeholders.
- He/She will obtain and maintain knowledge of ETF client business. Set up and attend stakeholder visits and conduct stakeholder presentations.
- The position is situated Nigeria with a global focus to cover both local and international buy and sell side participants.
Key Responsibilities
- Liaise with fund experts to consistently develop and manage an array of offerings under ETF product line to meet the needs of the investing community and assimilate market feedback into new product development and positioning of existing ETFs
- Define the Exchange’s growth strategy and execution plan for the ETF product line to drive product sales & profitability
- Perform data analysis, such as trend and behaviour analysis related to the financial services industry and ETFs product development in general. Using the outcome of analysis and research, underpin recommendations for creating, developing, maintaining and enhancing NSE ETFs Market product development
- Responsible for the design and implementation of new ETF Product initiatives: Draft relevant documentation, perform analysis, research and carry-out appropriate planning with cross-market collaboration in mind, when relevant. Coordinate activities of ETF liquidity providers to appropriate their functions in promoting liquidity and market efficiency
- Enhance the market micro-structure (in areas such as transaction fees, index licensing fees) to increase product profitability
- Advocate transparency of ETFs listed on The Exchange by ensuring they observe documentation requirements in terms of structure, exposures and fair value at all times
- Liaise with index providers covering the Nigerian market or NSE index committee to ensure the providers meet a strong market demand for new and innovative indices to support ETFs across the asset class
- Maintain the MSCI relationship and work with MSCI by contributing meaningfully to the analysis, evaluation and NSE product vision of NSE/MSCI index offering
- Work with clients to implement custom index requests and co-develop custom index solutions
- Responsible for performance i.e. turnover & margins of ETF trading on The Exchange
- Liaise with the Market Operations and Technology Division to ensure system compatibility with market structure enhancements in support of the ETF product line and other business partners as necessary
- Create, review and amend ETF trading rules as necessary, to promote fair and orderly trading in ETF
- Manage key relationships with other stakeholders, Broker-Dealers, Market Makers, Institutional Investors (PFAs, CPFAs, Insurance companies, managed funds, portfolio managers, etc.) and other trading participants locally and internationally
- Develop and maintain a broad knowledge and awareness of trading industry developments, competitors, regulator rules that impact ETF trading
- Proactively disseminate investment and product resources to other areas of the organization in order to educate and train Internal/External stakeholders on Product attributes and new initiatives
- Coordinate and operate investor education in partnership with other stakeholders
- Understand drivers of ETFs order flow to the Exchange
- Coordinate and partner with the other product development team members in conjunction with other stakeholders, to design and price products, identify and address key issues that must be resolved before a successful product launch occurs
- Serve as gatekeeper, ambassador and product line expert to internal/external parties
- Analyse new product ideas in conjunction with institutional/wholesale distribution and marketing firms to determine success potentials and uniqueness within the industry
- Monitor/interpret product pricing trends and recommend appropriate strategies
- Understand product profitability goals and provide inputs to appropriate financial areas
- Assist in driving the development process once a new product has been approved by all functional areas
- Provide insight and assist the Listing Sales and Retention team in marketing on an on-going and proactive basis with respect to product positioning and communication strategies
- Continuously monitor industry trends and the competitive environment; recommend initiatives to strengthen market position
- Assist in the preparation of presentations for ExCo and other key stakeholders
Functional Competencies
- Analytical Thinking
- Strategic Research
- Risk Management
- Market Analysis
- Capital Mkt Knowledge
- Knowledge of Trading Platforms
Behavioral Competencies
- Attention to Detail
- Problem Solving
- Leadership
- Time Management
Qualifications and Experience
- A First degree in Quantitative or Business related areas
- A post graduate degree (MSc or MBA) or professional certification and licenses e.g. CIS, CFA, will be an added advantage
- Minimum 10 years of experience in financial services industry or in an investment product management/marketing role, distribution-related role.
Job Title: Quotation and Listing Specialist
Location: Kano and Port Harcourt
Department: Branch Network Department
Division: Capital Market Division
Reports to: Head, Branch Network
Grade: Assistant Officer – Officer
Estimated Date of Resumption: Thursday, June 1, 2017
Job Summary
- The Quotation and Listing Unit at the branch offices is one of the three business lines The Exchange maintains at the branch offices; the others are Administration and Client Experience. T
- he Quotations and Listing Specialist has the strategic responsibility for implementing the listing initiative of The Exchange in the branch office and proactively managing any identified quotable company to ensure orderly and timely listing on the Boards of The Exchange.
- The incumbent of this role will be responsible for coordinating the end-to-end processes of The Exchange’s Quotation and Listing programme and liaising with the Hubs (Abuja and Port Harcourt) on the business promotion effort. Serving as the liaison between the Listing Sales and Retention Department, and Listings Regulation Department at the Head Office, the incumbent will ensure that both Departments are appropriately serviced with information on quotable companies. This role reports to the Branch Manager.
Key Responsibility
- Identify, contact and cultivate relationships with quotable companies Visit listed companies on post-listing visits either on courtesy visits or in pursuance of The Exchange annual listing fees
- Maintain good rapport with the State and Local Governments in the catchment area so that The Exchange is adjudged as the first option in any fund raising arrangement Report generation and critical analysis of all Company visited on the requisite template to the Head Office (LSR Department) Represent The Exchange at any meeting of quoted companies as may be directed by the Head Office Attend meetings, prepare and execute a methodical work-plan for the Quotation and listing drive of The Exchange in the catchment area.
- The quarterly work-plan will define in details the entire program, from company visits to revisits and the flow of the listing process Prepare weekly and monthly reports on the branch office quotation and listing activities as part of the branch office report to be submitted to the Head, Branch Network at the Head Office Liaise with market operators – stockbrokerage firms Designated Advisers and Registrars, to ensure the listing of a listing prospect Conduct research on trends in the catchment area and identify potential companies for listing Responsible for all correspondences on Quotation and Listing initiatives in the branch office Provide input into the development of the Branch Network Department Strategy Perform other related duties as may be assigned from time to time
Qualification and Experience
To successfully deliver the above goals, the right candidate must have:
- Minimum of HND/ Bachelor degree in Social and/or Management Science disciplines, preferably in Economics, Marketing, Finance
- Membership of a professional body like Nigerian Institute of Marketing is an advantage
- Minimum of 2 years Marketing experience
- Demonstrated knowledge of Marketing , Job Scheduling tools such as Visio, Excel, MS Project, Smart Arts, etc. is an added advantage
- Proven track record of strong performance against measurable deliverables
- A commitment to collaboration and a joint-accountability approach
- Marketing Experience: Ability to market The Exchange’s services and opportunities
- Technical Competence: Analytical mind-set, strong Excel skills; Strong computer skills: Word, Excel, PowerPoint, Outlook and familiarity with analysis of Accounting Ratios – data mining; well-developed written presentation, organization, and editing skills
- Relevant knowledge in research, analysis, collection/collation, interpretation and presentation of data; developing standard and ad hoc reports, templates, dashboards, scorecards, and metrics; interfacing and liaison with top and senior management, employees and other key stakeholders
Functional Competence:
- Analytical Thinking
- Business Acumen
- Strategic Research
- Conflict Management
Behavioural Competence:
- Change Management
- Decision Making
Job Title: Branch Manager
Location: Kano
Department: Branch Network Department
Division: Capital Market Division
Reports to: Head, Branch Network
Grade: Officer – Assistant Manager
Estimated Date of Resumption: Thursday, June 1, 2017
Job Summary
- The Branch Manager has the responsibility for proactively managing all the strategic initiatives of The Exchange as it applies to the branch office with regards to increasing branch productivity and attaining branch targets.
- The incumbent will be responsible for implementing the branch strategy including Quotation and Listing, Financial Literacy, Trading Floor Activity, Government liaison as well as coordinating the end-to-end processes of the branch office. This role will report to the Head, Branch Network at the Corporate Headquarters.
Key Responsibility
- Prospects for the participation of companies and Governments as part of the quotation and listing drive Attends the requisite meetings of quoted companies in the catchment area as may be approved by the Head office Supervises the activities of all the personnel of the Branch Office and responsible for maintaining an operationally efficient and compliant branch Maintains the Branch’s Trading Engine and ensures its regular effective connectivity with the Trading Engine at the Head Office
- Keeps abreast of all policies and procedures of The Exchange and ensures that the same is applicable with all the personnel and operations of the Branch office
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs Ensure adherence to the operational guidelines specified by Internal Audit Department and the Compliance office Organise enlightenment and educational programmes within the catchment area as part of the Financial Literacy initiative of the Exchange Coordinates local participation in the NSE Annual National Essay competition Undertakes the proper maintenance of all assets of The Exchange within the Branch
- Keeps and maintains reliable accounting and operations records on all the transactions of the Branch and forwards a monthly report on same to the Head, Branch Network Department at the Head Office
- Monitors the Branch’s performance and liaises with all relevant officers in the Head Office to ensure that successful strategies are updated and corrective actions taken on variances
- Co-signatory to the branch office bank account Prepare weekly and monthly reports on the branch office activities on the template provided by the Branch Network Department to be submitted to the Head, Branch Network at the Head Office Reports the activities of the Branch in the quarterly Branch Council Meetings Liaises with security agencies on patrol within the area on the need to provide coverage for the office Undertakes any other duties that may be assigned to him from time to time
- Desired Competent and Skill Requirements communication skills interpersonal skills organizational skills analytical skills change management business acumen strategic thinking process management marketing skills decision making conflict management key relationships organization (divisions, departments, unit) – provide on-going support on business development issues candidates experience: proven track record of strong performance against measurable deliverables
- A commitment to collaboration and accountability Operational Management Experience: Market Analysis, working knowledge of analysing company reports and financial statements Relevant knowledge in research; analysis, collection/collation, interpretation and presentation of data; developing standard and ad hoc reports, templates, Interfacing with government officials, quoted companies, quotable companies, top and senior management, employees and other key stakeholders
- Basic HR Technical Competence: Training and Facilitation skills; managing Employee Relations Strong computer skills and proficiency in MS Office Suite including MS Word, MS Excel, MS PowerPoint and MS Outlook JOB SPECIFICATION To successfully deliver the above goals, the right candidate must have: Minimum of HND/ Bachelor degree in Social Science disciplines, preferably in the Economics, Finance, Management Sciences Membership of relevant professional bodies is an advantage Minimum of 3 years cognate experience in similar roles i.e. relationship manager, branch manager, branch operations manager
Qualification and Experience
To successfully deliver the above goals, the right candidate must have:
- Minimum of HND/ Bachelor degree in Social Science disciplines, preferably in the Economics, Finance, Management Sciences
- Membership of relevant professional bodies is an advantage
- Minimum of 3 years cognate experience in similar roles i.e. relationship manager, branch manager, branch operations manager
- Proven track record of strong performance against measurable deliverables
- A commitment to collaboration and accountability
- Operational Management Experience: Market Analysis, working knowledge of analysing company reports and financial statements
- Relevant knowledge in research; analysis, collection/collation, interpretation and presentation of data; developing standard and ad hoc reports, templates
- Interfacing with government officials, quoted companies, quotable companies, top and senior management, employees and other key stakeholders
- Basic HR Technical Competence: Training and Facilitation skills; managing Employee Relations
- Strong computer skills and proficiency in MS Office Suite including MS Word, MS Excel, MS PowerPoint and MS Outlook.
Functional Competence:
- Analytical Thinking
- Business Acumen
- Strategic Research
- Conflict Management
Behavioural Competence:
- Change Management
- Decision Making
Job Title: Application Developer
Location: Lagos
Report to: Head, Technology Services
Division: Market Operations & Technology Division
Department: Technology Services Department
Grade: Assistant Manager – Deputy Manager
Estimated Date Resumption: Monday, April 17, 2017
Job Summary
- The Application Developer role is a technology focused role intended to provide software development and analysis services to the NSE.
- The role sits within the Market Operations & Technology (MOT) division and under the Technology Services Department specifically.
- The role would suit someone with proven experience building production, commercial-quality web based applications (in C# 3.0 and above) that also has proven in depth SQL-Server development experience.
- Applicants must be comfortable with advanced SQL syntax, SQL Server Business Intelligence development and SQL Server (additional experience with Oracle is highly desirable).
- The job holder needs to be flexible and open to new ideas or change with the passion and drive to excel in their career.
- The job holder must be self-directed, organized, and extremely attentive to details.
- The job holder must recognize the value of agile, iterative development processes, SDLC and have strong OOD and OOA skills.
Key Responsibilities
The Application Developer will be expected to have aptitudes, skills, knowledge and experience on the following areas:
- Demonstrable analytical skills with regard to specifying and detailing business processes and requirements
- Delivery experience with .NET framework, including C#, ADO.NET, LINQ and ASP.NET
- Extensive experience with SQL Server (2008/2012)
- Experience with SQL data business intelligence (OLAP, etc.) preferred
- Advanced knowledge and experience in HTML and DHTML, JavaScript, CSS
- Practical experience in Agile development methodologies
- Ability to work both in a collaborative team environment and independently
- Proficient verbal and written communication skills
- Experience with implementation and testing of DB backups, restores and recovery models
- Database server deployment design, processes, and day-to-day operations, including monitoring and Performance Tuning and Optimization (PTO) using native monitoring and troubleshooting tools
- Formulation, management and execution of data test strategies, plans and delivery commitments in concert with business and project management efforts
- Mobile and web service development experience
- Experience with ticketing systems (e.g.; JIRA, Bugzilla) and managed workflows
- Experience with SharePoint 2010 and above preferred
- Strong familiarity with source control systems (e.g. Team Foundation Server)
Functional Competencies
- System Analysis and Design
- Analytical Thinking
- Software Engineering and Development
- Concept Development and Execution Management
- Database Administration
Behavioral Competencies
- Attention to Detail
Qualifications and Experience
- Bachelor’s Degree (B.S./B.A.), Computer Science or similar
- 3+ years of application and web application development experience (using the .Net Framework 3.0 and above). Other fields of study are acceptable when combined with strong background or work experience within the financial sector
Job Title: Pre Offer Analyst
Location: Lagos
Grade: Assistant Manager – Manager
Department: Listing Regulation Department
Division: Legal and Regulation Division
Job Summary
- The Listings Regulations Department falls within the Legal and Regulation Division.
- The Exchange needs an industry professional with a strong personality, good people management skills and the ability to work as a team player to support the Division.
- The individual will be required to have a thorough understanding of Exchange’s policies, overall mission and strategy, as well as a strong finance/legal background experience preferably with experience from a listed company.
- We are seeking an exceptional individual to work in close partnership with the Head, Listings Regulations Department.
Key Responsibilities
- Understand and interpret Capital Market Rules, Codes and Regulations
- Propose regulatory programs
- Research required information
- Carry out comprehensive pre-listing analysis of applications received
- Review Financial Statements with a view to enabling informed investment decisions
- Review and analyze Listings Application documents to ensure adequate disclosure of information and adherence to Listing Requirements
- Identify lapses in applications and liaise expeditiously with professional parties
- Convey approval of Quotations Committee to Stockbroker(s) to Issue
- Attend and monitor the proceedings of Completion Board Meetings
- Post approval interface with Issuers to ensure listing process is initiated within three months of approval of application
- Review and grant approval to Issuers submissions via portal
- Provide learning support to users of X-Issuer/proposed Electronic Filing
- Support holding of half yearly review of Primary Market Rules and identify gaps
- Provide support services to other Units/Departments on enterprise goals
- Carry out any other assignments as may be required from time to time
- Collaborate with other regulatory agencies to ensure strong regulatory environment
- Manage relationships within The Exchange
- Generate weekly reports
- Participate in relevant regulatory projects
- Attend meetings and represent the Head of Department at relevant fora
Qualification and Experience
- University degree in Finance, Economics, Accounting, Banking and Finance, Law or related fields
- Ability to work on own initiative
- Must be able to build strong partnership and relate with business and enterprise staff to a wide variety of audience
- MBA or professional qualifications in finance are an added advantage
- Minimum of 5 to 6 years work experience in a financial sector
- Adequate knowledge of IFRS, securities legislations and corporate governance principles and codes and tax laws
- Proven ability to accurately analyze financial ratios
- Ability to work on own initiative
- Must be able to build strong partnership and relate with staff on an enterprise basis
Competencies
Functional:
- Capital Mkt Knowledge
- Analytical Thinking
- Business Analysis
- Financial Analysis
Behavorial:
- Time Management
Job Title: Regional Manager
Location: Port Harcourt
Department: Branch Network Department
Division: Capital Market Division
Reports to: Head, Branch Network
Grade: Manager – Senior Manager
Estimated Date of Resumption: Thursday, June 1, 2017
Job Summary
- The Regional Branch Manager has the responsibility for proactively managing all the strategic initiatives of The Exchange as it applies to the branch offices in the region with regards to increasing productivity and attaining targets.
- The incumbent will be responsible for implementing the branch strategy for the region including Quotation and Listing, Financial Literacy, Trading Floor Activity, Government liaison as well as coordinating the end-to-end processes of the region. This role will report to the Head, Branch Network at the Corporate Headquarters.
Key Responsibility
- The Nigerian Stock Exchange (“The Exchange”) services the largest economy in Prospects for the participation of companies and Governments as part of the quotation and listing drive
- Attends the requisite meetings of quoted companies in the catchment area as may be approved by the Head office
- Supervises the activities of all the personnel of the Branch Office and responsible for maintaining an operationally efficient and compliant branch
- Maintains the Branch’s Trading Engine and ensures its regular effective connectivity with the Trading Engine at the Head Office
- Keeps abreast of all policies and procedures of The Exchange and ensures that the same is applicable with all the personnel and operations of the Branch office
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Ensure adherence to the operational guidelines specified by Internal Audit Department and the Compliance office
- Organise enlightenment and educational programmes within the catchment area as part of the Financial Literacy initiative of the Exchange
- Coordinates local participation in the NSE Annual National Essay competition
- Undertakes the proper maintenance of all assets of The Exchange within the Branch
- Keeps and maintains reliable accounting and operations records on all the transactions of the Branch and forwards a monthly report on same to the Head, Branch Network Department at the Head Office
- Monitors the Branch’s performance and liaises with all relevant officers in the Head Office to ensure that successful strategies are updated and corrective actions taken on variances
- Co-signatory to the branch office bank account
- Prepare weekly and monthly reports on the branch office activities on the template provided by the Branch Network Department to be submitted to the Head, Branch Network at the Head Office
- Reports the activities of the Branch in the quarterly Branch Council Meetings
- Liaises with security agencies on patrol within the area on the need to provide coverage for the office
- Undertakes any other duties that may be assigned to him from time to time
Qualification and Experience
To successfully deliver the above goals, the right candidate must have:
- Minimum of HND/ Bachelor degree in Social Science disciplines, preferably in the Economics, Finance, Management Sciences
- Membership of relevant professional bodies is an advantage
- Minimum of 3 years cognate experience in similar roles i.e. relationship manager, branch manager, branch operations manager
- Proven track record of strong performance against measurable deliverables. A commitment to collaboration and accountability
- Operational Management Experience: Market Analysis, working knowledge of analysing company reports and financial statements
- Relevant knowledge in research; analysis, collection/collation, interpretation and presentation of data. Developing standard and ad hoc reports, templates. Interfacing with government officials, quoted companies, quotable companies, top and senior management, employees and other key stakeholders. Basic HR Technical Competence i.e. Training and Facilitation skills; managing Employee Relations
- Strong computer skills and proficiency in MS Office Suite including MS Word, MS Excel, MS PowerPoint and MS Outlook.
Functional Competence:
- Analytical Thinking
- Business Acumen
- Conflict Management
- Marketing
- Process Management
- Strategic Research
Behavioural Competence:
- Change Management
- Decision Making
- Inter-Personal Relations
Job Title: Customer Service Executive
Location: Lagos
Division: Corporate Services Division
Department: Administration Department
Report to: Head, Administration Department
Estimated Date of Resumption: Monday, April 3, 2017.
Key Responsibilities
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greets customers, Brokers, vendors, employees from other Units and other visitors with high degree of professionalism and courtesy
- Directing customers/visitors appropriately, anticipate customer needs and given necessary response. Ensuring effective communication, to elicit satisfaction of Customers
- Operates multiple-call telephone switchboard console and routes calls to the appropriate person or location within the office and branches. Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers
- Answering incoming calls and directing those calls to the proper parties. Calls are answered in three rings or less. Having Conflict resolution skill and not joining issues with customers. Patience is very essential in customer service
- Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list
- Analyze data to determine answers to questions from customers or members of the public
- Having good record of Incoming and Outgoing Visitors Identify telephone system problems and immediately alert the proper personnel
- Security conscious at all time, Maintains safe and clean lobby area
- Assist in mailroom operations and delivery of mail, updating address lists, and making cost effective decisions concerning packing, shipping and postage, distributes all incoming mails, including inter-office mails, and/or packages in accordance to Mail Services procedures
- Support the Procurement Unit is all purchasing and supply functions such as drafting of Local Purchase Order (LPO) agreements and Service Level Agreements (SLA); Negotiate favourable terms, volume discounts, and long-term contracts with suppliers for the procurement of goods and services; etc
- Support in the area of visa and passport arrangement, travel logistics, hotel reservations for staff and The Exchange’s guests and other Protocol and Logistics functions as my be assigned by the Head of the Department. Executive Assistant Cover for ExCo
- Assist in providing high level administrative support to the executive and manage complex, ever-changing calendar
- Assess the urgency and importance of situations and take appropriate action to determine the necessary level of senior management involvement
- Support the planning, organizing and preparing for complex meetings including: communicating meeting details to stakeholders, arranging meeting venue and required equipment, compose and/or work with others stakeholders to prepare agenda, ensure relevant materials are ready for meetings and/or review, providing day-of-event support, etc
- Provide non-confidential information about The Exchange, such as location of departments or offices, employees within the organization, or services provided as required to guest/visitors
- Research, obtain and analyze gathered information to resolve problems
- Responsible for risk and compliance management in areas of assigned functions
- Perform other related duties as requested by the Head – Administration Department or Divisional Head
Qualification and Experience
- Minimum BSC /HND required in any field. 1-2 years relevant experience
- Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
- Ability to excel in a fast-paced, demanding environment. Must be physically able to bend, stoop, climb, walk, and lift & carry heavy objects
- Ability to stay focused, efficient, and effective in managing multiple priorities. Strong interpersonal skills and sound judgment. Proven ability to work independently with little direction to achieve accomplishments. Ability to communicate effectively with all levels of staff and visitors. Strong customer service and organizational skills. Ability to prioritize and be flexible with changing business needs in a team environment
Functional Competence:
- Analytical Thinking
- Business Acumen
- Strategic Research
- Conflict Management
Behavioral Competences:
- Attention to Detail
- Customer Service
- Decision Making
Job Title: Branch Admin Officer
Locations: Onitsha, Ibadan, Port Harcourt
Department: Branch Network Department
Division: Capital Market Division
Reports to: Head, Branch Network
Grade: Executive Assistant – Assistant Officer
Estimated Date of Resumption: Thursday, June 1, 2017
Job Summary
- The Administration Unit at the branch offices is one of the three business lines The Exchange maintains at the branch offices; the others are Quotations & Listing and Client Experience.
- The Branch Administration Officer has the strategic responsibility for proactively managing any office administration and IT issues at the branch office to ensure continuous business operation with minimum disruption.
- The incumbent will implement the Exchange’s office management policy at the branch office, maintain the Trading Floor, coordinate all the staff matters as well as liaise with the Hubs (Abuja and Port Harcourt) on IT and manpower related issues in the branch office.
- Serving as the liaison between the Head Office departments of Administration, Human Resources and Market Operations in the branch, the incumbent will ensure that these departments are appropriately informed of the relevant activities in the branch office. This role reports to the Branch Manager
Key Responsibility
- Branch Market Operations Maintain and provide technical support for the Branch Trading Floor computer infrastructure and information system Provide day-to-day support to trading floor end users e.g., Brokers, Staff, etc. for any technical issues including but not limited to the desktop, network and trading application
- Engage in One-to-One interaction with users to understand the support requirements and provide them with best available solution
- Leads and participates in projects that involves deploying or supporting new software, desktop infrastructure or technology to a business group
- Ensure the smooth functioning of the applications over the weekend restarts, release and maintenance activities
- Provide 1st level support on desktop hardware and software application; manage escalations when needed at the branch Operate and maintain the branch Trading Floor as well as ensure that regular and effective connectivity with the Trading Engine at the Head Office is established
- Prepare detailed trouble-shooting and support documentation for weekly reporting of branch trading floor issues for the branch manager as part of the branch office report General Administrative Support Ensure regular maintenance of all assets of The Exchange in the branch office
- Maintain all internal Audit specified registers including Assets, Diesel, Staff, Stationeries as well as the imprest records of the branch office Process and submit monthly bank reconciliation statement to the Head Office (Finance Department) Responsible for branch inventory management such as stationeries and equipment allocated to the branch Attend branch office staff periodic meeting and function as Secretary of the branch office in official communication Liaises with branch office Courier Service Company for mails dispatch and cross checking of bills Prepare weekly and monthly reports on the branch office and provide input into the preparation of the Branch Network Department Strategy Perform other related duties as may be assigned from time to time
Desired Competency and Skill Requirement
- Communication Skills Interpersonal Skills Strong organisational skills Reliability and conscientiousness Time management and planning skills Ability to multi-task Analytical Skills Change Management Business Acumen Strategic Thinking Process Management Decision Making KEY RELATIONSHIPS Internal – Provide consultation to business development with respect to branch administration and Trading Floor management as required by the Branch Manager, HOD or DH and liaise with Head Office to resolve any Trading Floor and General Administration related issues
- External – provide on-going support on branch trading floor to the users CANDIDATES EXPERIENCE: Proficient with Windows Operating Systems Experience supporting and troubleshooting networking related issues Strong knowledge of Desktop applications (Microsoft Office, Outlook, etc) Understanding of the ITIL framework Experience in Business Management/Trade Floor/Financial industry Ability to work on own initiative with minimal supervision An organised and thorough approach to work Ability to see projects through from start to finish with guidance Ability to manage a heavy workload and at times prioritise conflicting priorities as well as tracking progress on a wide range of tasks Proven track record of strong performance against measurable deliverables
- A commitment to collaboration and a joint-accountability approach
- Experience of organising and providing administrative assistance in an office environment Experience of handling a wide range of enquiries Experience of taking and writing minutes Experience of using Microsoft Office packages, particularly Word, Excel, PowerPoint and Outlook
Job Specification
- To successfully deliver the above goals, the right candidate must have: Minimum of HND/ Bachelor degree in Social and/or Management Science disciplines, preferably in Economics, Marketing, Finance Membership of a professional body like Nigerian Institute of Management is an advantage Minimum of 2 years’ experience in Office Management
Qualification and Experience
To successfully deliver the above goals, the right candidate must have:
- Minimum of HND/ Bachelor degree in Social and/or Management Science disciplines, preferably in Economics, Marketing, Finance
- Membership of a professional body like Nigerian Institute of Management is an advantage
- Minimum of 2 years’ experience in Office Management
- Proficient with Windows Operating Systems
- Experience supporting and troubleshooting networking related issues
- Strong knowledge of Desktop applications (Microsoft Office, Outlook, etc)
- Understanding of the ITIL framework
- Experience in Business Management/Trade Floor/Financial industry
- Ability to work on own initiative with minimal supervision
- An organised and thorough approach to work
- Ability to see projects through from start to finish with guidance
- Ability to manage a heavy workload and at times prioritise conflicting priorities as well as tracking progress on a wide range of tasks
- Proven track record of strong performance against measurable deliverables
- A commitment to collaboration and a joint-accountability approach
- Experience of organising and providing administrative assistance in an office environment
- Experience of handling a wide range of enquiries
- Experience of taking and writing minutes
- Experience of using Microsoft Office packages, particularly Word, Excel, PowerPoint and Outlook.
Functional Competence:
- Analytical Thinking
- Business Acumen
- Strategic Research
- Conflict Management
Behavioural Competence:
- Change Management
- Decision Making
Job Title: Transaction Manager
Location: Abuja
Department: Branch Network Department
Division: Capital Market Division
Reports to: Head, Branch Network
Grade: Officer – Assistant Manager
Job Summary
- The Transactions Manager has the responsibility of proactively prospecting and managing the core business of The Exchange i.e. securities trading especially large ticket transactions.
- The incumbent will work with other Departments within The Exchange to ensure a reliable order flow.
- The Transactions Manager role is a branch office role and will report to the Branch Manager.
Key Responsibility
- Collaborate with Secondary Market Department to drive the initiative of The Exchange to increase its product offerings (asset classes)
- Work to ensure an increase in order flow in the 5 asset classes
- Focused marketing on an on-going and proactive basis with respect to big ticket transactions
- Collaborate with other institutions and stakeholders such Central Securities Clearing Systems (CSCS) and Registrars to identify large investors that can be targeted for marketing either on the sell or buy side
- Collaborate with other Departments especially Secondary Markets in ensuring there is liquidity in all asset classes in the market
- Report on any identified market problems, quantifies it to make sure it does not affect the liquidity and stability of the market
- Ensure branch system compatibility with market structure enhancements in support of all product line
- Participate in investor education in partnership with other stakeholders on exchanged based products
- Undertake any other duties that may be assigned to him from time to time
Qualification and Experience
To successfully deliver the above goals, the right candidate must have:
- Minimum of HND/ Bachelor degree in Social Science disciplines, preferably in Economics, Finance, Management Sciences
- Membership of relevant professional bodies is an advantage
- Minimum of 3 years cognate experience in similar roles i.e. relationship manager, branch operations manager, Marketing manager
- Proven track record of strong performance against measurable deliverables
- A commitment to collaboration and accountability
- Operational Management Experience: Market Analysis, working knowledge of analysing company reports and financial statements
- Relevant knowledge in research; analysis, collection/collation, interpretation and presentation of data; developing standard and ad hoc reports and templates
- Interfacing with government officials, quoted companies, quotable companies, top and senior management, employees and other key stakeholders
- Basic HR Technical Competence: Training and Facilitation skills; managing Employee Relations
- Strong computer skills and proficiency in MS Office Suite including MS Word, MS Excel, MS PowerPoint and MS Outlook.
Functional Competence:
- Analytical Thinking
- Business Acumen
- Strategic Research
- Conflict Management
Behavioural Competence:
- Change Management
- Decision Making
Job Title: Facility ManagerLocation: Lagos
Division: Corporate Services Division
Department: Administration Department
Report to: Head, Administration Department
Key Responsibilities
- Management of the organization’s fixed assets and facilities
- Repairs and maintenance of fixed assets
- Disposal of fixed assets;
- Responsible for overseeing the property development function of the organization
- Electrical & Power Management : Manage electricity – bills and supply, diesel supply & management, generator purchases and maintenance
- Administer an appropriate Asset Management program to maintain and improve the value of NSE’s assets and provide a safe, reliable and cost effective work environment
- Develop and implement a comprehensive preventative maintenance system for all machinery, equipment, sanitary systems and civil works
- Manage various projects which include but not limited to the building re-stacking and space planning exercises to optimize building available space usage, within budget cost
- Ensure proper management of contractors, their legal contracts, performance, invoice payments and compliance with schedules
- Conduct a periodic review of office space allocation in order to identify cases of under-utilization and recommend alternative solutions
- Ensure Health and Safety regulations, local authority requirements and accepted codes of practice are effectively adhered to
- Maintain positive and regular liaison with local authorities
- Facilities Sanitation – Ensure facilities are clean at all times, supervise the Sanitation Attendants, Manage work schedules and roaster of all sanitation attendants
- Develop, Implement and manage the building energy saving plan and conservation activities
- Perform other duties assigned by Head, Administration
Functional Competencies
- Analytical Thinking
- Relationship Management
- Project Management
- Facilities Management & Maintenance
- Procurement Management
- Resource Management
- Negotiation
Behavioural Competencies
- Attention to Detail
- Leadership
- Problem Solving
- Effective Communication Skills (Written & Oral)
- Planning and Organizing.
Qualifications and Experience
- Minimum of Bachelor / HND or certification in Quantity Surveying, Civil Engineering or similar
- An MBA, membership of a professional body or a recognized professional certificate is an added advantage
- Minimum of 7 years of real estate work experience in facilities management or related fields
- Minimum of 2 years middle management experience.
Job Title: Product Support Analyst
Location: Lagos
Division: Capital Market Division
Department: Secondary Market Department
Report to: Head – Secondary Markets Department
Grade: Executive Assistant – Assistant Manager
Estimated Date of Resumption: Wednesday, May 31, 2017
Job Summary
- The Nigerian Stock Exchange, a leading Exchange in Africa that currently offers listing and trading in Equities, ETPs and Bonds, is searching for a Product Support Analyst.
- The Product Support Analyst will assist in all functions pertaining to the Product Management Department, with the overall goal of ensuring that all product lines get the necessary support, in line with the overall goals of the department.
- The Product Support Analyst will not be restricted to any product-line or unit of the department, but his/her responsibilities will cut across the product-lines.
- The candidate will ensure the success of the products by working with all stakeholders (both internal and external).
Key Responsibilities
- Research & provide statistical reports on product (equities, fixed income, ETPs, derivatives/risk products) take-off/performance to be used for strategic planning sessions, presentations and Management briefings
- Research & provide reports on capital market products, and or data to be used for strategic planning sessions, presentations, marketing plan & Management briefings
- Research & provide reports of industry best practice to be used by NSE/ad-hoc research proposals
- Monitor and report on weekly performance of NSE-traded products
- Liaise with other units and departments as and when necessary. Ensure efficiency of the department (administratively)
- Perform other tasks as assigned by the Head of Department
- Understand drivers of order flow to the Exchange
- Coordinate and partner with the other Product Management team members in conjunction with other stakeholders, to identify and address key issues that must be resolved before a successful product launch occurs. Serve as gatekeeper, ambassador and product line expert to internal/external parties
- Analyse new product ideas in conjunction with institutional/wholesale distribution and marketing firms to determine success potentials and uniqueness within the industry
- Monitor/interpret product pricing trends and recommend appropriate strategies
- Understand product profitability goals and provide inputs to appropriate financial areas
- Assist in driving the development process once a new product has been approved by all functional areas
- Provide insight and assist marketing on an on-going and proactive basis with respect to product positioning and communication strategies
- Continuously monitor industry trends and competitive environment; recommend initiatives to strengthen market position
- Assist in the preparation of presentations for EXCO and all key stakeholders
Functional Competencies
- Analytical Thinking
- Strategic Research
- Risk Management
Behavioural Competencies
- Attention to Detail
- Problem Solving
- Leadership
Qualifications and Experience
- A First degree in Quantitative or Business related areas
- 2 – 5 years of experience in financial services industry or in an investment product management/marketing role, distribution-related role
Job Title: Driver
Location: Onitsha, Kano and Port Harcourt
Report to: Head, Branch Network
Grade: CONF.SEC1,ADMIN A,CDR1 – CONF.SEC2,ADMIN A,CDR2
Division: Capital Market Division
Estimated Date of Resumption: 1st June, 2017
Job Summary
- The incumbent is expected to operate a vehicle to ensure safe transportation to and from various destinations in compliance with State and Federal regulations guiding road usage.
Key Responsibilities
- Responsible for the maintenance of any official vehicle that has been allocated to the employee the driver is being assigned to
- Keep the interior and exterior of the assigned vehicle clean at all times
- Conduct daily maintenance and safety checks on the assigned vehicle
- Ensure the vehicle is serviced as and when due
- Ensure the car is adequately fuelled
- Regularly inspect the vehicle for defects and ensure the vehicle is in a safe operating condition before, during and after trips and when required, submit a written report on the condition of the vehicle at the end of each trip
- Report highway safety hazards noted in route
- Carry out any special requests and running errands as directed
- Maintain a log book
Qualification and Experience
- 2-5 years’ experience of professional driving
- Valid professional driving license issued by relevant authority in Nigeria
- At least 1-3 years’ experience as a Driver within the location of interest and its environs
- Working knowledge of the rules and regulations involved in the safe and efficient operation of vehicles
- Knowledge of basic automotive maintenance procedures
- Good knowledge of vehicle safety and control systems
- Good knowledge of road network
- Good verbal and communication skill.
How to Apply
Interested and qualified candidates should send:
Click here to Apply
Application Deadline 20th February, 2017.
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